Fifth Third Bank Avis 

Dawn was extremely helpful, knowledgeable and patient. She guided me step by step in opening my account ,while being friendly and helpful. Being a senior citizen I truly appreciate her patience . Her reassuring manor was greatly appreciated. She answered every question without making me feel silly or uncomfortable. I totally appreciate all her efforts.

Being able to do what I went to accomplish. The tellers are always friendly and helpful. They ask if there is anything else they can do to help me. I prefer going in, rather than through the drive-thru, because I like the interaction with the employees, rather than from my car.

The employees at Fifth Third Bank in Plainfield, Indiana are always efficient, friendly and helpful every time I go there.

This is the absolute worst banking experience ever. As a Comerica customer being transitioned to Fifth Third, I was on hold and talked to 3 different reps who were never able to help me. It takes up to 14 days to approve a new phone number...14 days with no access to my money while traveling out of the country. The next day, I tried again and even soke to a supervisor who couldn't or wouldn't help. I can't wait to get home and change banks.

It was great and i love this bank, like i said im sorry for going crazy on overdraft, this is the first time i’ve used it and i promise i will get all the money back.

My name is misspelled on my account. Happened during the conversion.

I help my parents with their banking and was part of the Comerica merger. HORRIBLE! I tried calling and after waiting 30 minutes the person who took the call disconnected. Tried to get an ATM card from the website chat, it claimed it was going to be mailed to me but never was. So i tried calling again several times to check on if it is in process (been about 10 days) and every time i press the assigned extension to replace a card it disconnects me. Went back to the website and same - asks me to sign in to get into the chat and bounces me in circles after i log in. Thought i was being clever scheduling a phone appointment with the branch. Got a confirmation in my email but the time came and went with no call. So i tried calling the branch number in the email. No one picked up. My last options is to go into the branch and see if I’m successful. Don’t want to bank here!! Who is working for who?

Very pleasent people and very efficient taking no time at all to open up a new account

I have already explained my dissatisfaction

The entire banking Experiance, Your treated like family not a number

My experience opening a new account was excellent. I called to make an in person appointment because the online option was not working for me. The bank representative Madison set an appointment for next day. I arrived an hour early because my first appointment finished ahead of schedule. I entered the lobby which was pleasantly clean and noticed a lightly scented fragrance that was calming also there was background music similar to phone hold sounds not too loud. Both tellers greeted me with a smile and hello upon entry. When I explained that I was an hour early to meet with Someone named Morgan the woman politely corrected me by saying your appointment is with me Madison and offered me water stating she would be right with me. Soon after she escorted me to a booth and while opening the account two issues presented with processing and Madison was able to quickly resolve them for me with grace and a peaceful demeanor. I don’t typically do surveys but Madison was worth mentioning. Thanks

We are having a nightmare transferring funds from our personal Huntington Bank checking account into the new Fifth Third business account set up on 9/16 by the branch manager in Worthington, Ohio named Madison White. We also met on 9/21 with business banker Naier Badawy and his advice to solve our deposit problem was also bad. Why is a certified check from our personal Huntington Bank checking account to our new Fifth Third business account being held. I brought the certified check to Naier Badawy along with a verification letter from Huntington Bank. Naier deposited the check on 9/21 and told me the entire funds would be available today, 9/22. There is a partial hold on the funds. Why??? IT’S A CERTIFIED CHECK WITH HUNTINGTON BANK VERIFICATION HANDED TO YOUR BRANCH BUSINESS BANKER!!!

I am.a small disabled veteran business, I opened a account for my business one month ago. I warn all veterans and small businesses to not do business with 53rd. If I could give them a minus 5 star I would.
A client wired me a $$$ and I took out everything but $ for materials. They froze my account and even though I still had money in my accounts they said I was overdrawn 1/2 million dollars it was a deposit of a little over 30,000 im taking this to the the FDIC, the SEC, and investigations of the fraud division of the dept.of justice. WARNING DO NOT DO BUSINESS WUTH THESE PEOPLE

Dalton Portwood was very helpful in setting me up for a credit card. Very patient with my questions and very thorough.

My experience working for Fifth Third Bank was extremely disappointing. The biggest issue was management. Branch leadership lacked effective leadership skills, and regional management failed to provide the support, accountability, and resolution employees should be able to expect when workplace concerns are brought to their attention. Employees can speak up about what they are experiencing, but in my experience, those concerns went unheard and little to nothing was done.

Communication from branch management could be passive-aggressive and belittling, and the branch environment was consistently filled with unnecessary drama. Management should be creating a professional and productive workplace, not contributing to an environment that makes employees uncomfortable or unsupported.

The training was also inadequate. It lacked depth and did not properly prepare employees for the actual responsibilities of the job. There was very little continued development after initial training, so it often felt like you were expected to figure things out as you went.

There was also little room for advancement and no clear path for employees who wanted to grow within the company. The compensation was not competitive enough for the expectations of the position, and the benefits were simply okay.

Fifth Third needs stronger branch leadership, better training for managers and employees, accountability from regional management, clearer opportunities for advancement, and leadership that actually listens when employees raise legitimate workplace concerns. Employees should not have to repeatedly ask to be heard before management takes an issue seriously.

Fifth Third Bank has the WORST Customer Service of any banking institution I have EVER dealt with. It takes hours to get someone on the phone who actually can properly respond after being on hold and receiving phone calls over a 4 day period the issue still has yet to be resolved and these people do not care. Comerica why would you ever sell to this poorly run banking institution as Comerica had such a better customer service team with proper responses where you were not bounced around from one person to another.

The male teller was fast and precise. Asked if I needed any help with additional needs, I then recalled another need upon the question and got that quickly resolved as well. I was greeted when I entered and wished well with a goodbye.
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I have been with 53 Bank for 15 years and truly are pleased with them. I left 2 other large banks for them and never regretted it.