Fifth Third Bank Avis 

I started with Old Kent Bank as a teenager so I have been with the bank for 60 plus years. I have had several types of transactions with the bank and for the most part I have been very satisfied.

Do not bank with 53rd. They are more interested in playing pretend god hoping you shake in your boots and if you do not they suddenly close your business account.

We are a local business who actually still uses cash. Apparently 53rd is part of the marketing that does not want people using cash anymore and if have a business, I would suggest you remain far from 53rd bank.

Horrible communications. Suddenly closes your business bank account without any notice beforehand or any reason. When we headed into the branch to speak with a manager at a time we know she is there as we can clearly see her, she refuses to speak with us and a teller simply states that the account was closed and a check written out of what the balance is because they have decided not to continue the relationship. When a reason is asked, none is provided but that "You use cash, and it is a risk".

Apparently using money is bad to a bank now.

Stay away from 53rd bank by all means necessary.

Tellers and bankers are very friendly and helpful. Quick to help and answer questions you may have.

I am a Black female business owner, and my experience with this bank has been extremely disappointing and damaging to my business.

My business has been jeopardized because this bank has repeatedly placed holds on my account and returned checks even when the funds were available. I have also been charged fees that were not refunded, despite the issues involving holds and returned payments.

The impact has gone far beyond inconvenience. I have lost employees because payroll checks were returned or bounced, even in situations where other checks had already cleared and funds were available. As a business owner, being able to depend on your bank to properly handle your operating and payroll funds is critical.

What makes the situation even worse is the customer service. I have experienced disrespectful treatment, supervisors have failed to return calls, and it constantly feels as though no one is willing or able to provide meaningful assistance or resolve the problems.

I trusted this bank with my business finances, and that trust has been severely damaged. The repeated account holds, returned checks, fees, lack of communication, and poor customer service have caused real harm to my company and my employees.

Based on my personal experience, I would not recommend this bank to anyone, especially another small-business owner.

This bank is never open at convenient times ie. before work or after work and getting something done over lunch is ridiculously long. The last encounter I had was in the drive thru at lunch time. There was one teller working both drive thru and inside. I sent my deposit through the tube in the drive thru waited at least 10 min and no one came to help
me. I drove around went inside and had to tell the teller my things were sitting in the drive thru tube at their desk! How ridiculous is this place, businesses like banks are busy at certain times lunch being one of them have your staff cover the busy times not leave one person to it all! I’m with drawing my money from this bank they are not customer oriented at all.

We met with Mathew Brotherton because our account had been compromised. He went above and beyond in an effort to help us resolve our issues. He was patient, knowledgeable, and showed great empathy for our situation, which is so refreshing in a world where customer service often takes a backseat to profits.

The personnel at the location are wonderful. I am discouraged by the lack of commitment of the policies to the promises of the bank. Honestly this is the second bank where I've been disappointed to have a deceptive offer to pay me to move my direct deposit for a bonus if it is accomplished within 90 days. When that doesn't happen, through no fault of my own, it becomes a scam to get me to jump through the hoops for nothing. It isn't honest and it isn't fair practice.

Great job all of the Tellers are always helpful!!!! They are like Family!!!!

The banking staff is always friendly and competent. Riley Gerlach was there and greeted me as well. He was incredibly helpful in changing my HELOC to a better product a number of months ago. I don't remember the name of the gentleman that helped me with the transaction that day, but he figured out a problem for me regarding an extra password that I have attached to my accounts that others were not able to resolve. I have used Fifth Third Bank for many years and have always been very pleased.

Great experience and wonderful business attitude. Changes our banks for 5/3

Great experience ! Very helpful. Dana is the best explained everything thoroughly and very detail.

The banking representative knew exactly how to take care of my problem and then showed me how to do it, if I needed to change it in the future through the app on my phone. Very professional and courteous.

The Tellers and the branch manager did help me with a payment dispute virtually taking care of it and letting me walk out with confidence that the issue would be handled

CALLED THEM BECAUSE SOCIAL SECURITY TOLD US TO THEY REFUSED TO LISTEN AND ARE REFUSING TO LET GO OF THE MONEY THEY SENT ME TO DIRECT EXPRESS WHICH HAS REFUSED TO ACTIVATE MY HUSBAND'S CARD AND THEY ARE REFUSING TO GIVE MY HUSBAND HIS MONEY NOW THANKS TO THEM WE COULD LOSE OUR HOME BECAUSE THE MORTGAGE IS DUE JUST LIKE OUR ELECTRIC IS WE HAVE CHILDREN AND THAT CAN NOT BE DONE

My personal banker Minerva was fabulous! She was SO friendly and professional and took care of the banking needs I had to accomplish in short order.

Brandon, Maisie and Yarnellis are so great to work with. Helpful, friendly and efficient. We are lucky to have such great staff at the Treasure Island branch. It would have been great if the wire group would have reached out to me directly with their questions and request for additional documentation rather than using the TI staff as middle men. That would have been more efficient in my opinion.

We visited Fifth Third Bank after receiving multiple promotional offers to open new accounts. The promotion was attractive: a $400 bonus after qualifying direct deposits and an additional $450 for depositing $15,000 in new money.

As a family of four, we arrived fully prepared to open multiple accounts and transfer approximately $60,000 that same day. Unfortunately, our experience with Justine completely changed our perception of the bank.

When we explained our intentions, she appeared unfamiliar with the promotion and repeatedly stated that it could only be used once, regardless of whether other family members qualified individually. Rather than taking the time to review the offer, verify the terms, or seek clarification, she seemed dismissive and uninterested in helping us establish what could have been a significant new banking relationship.

More concerning was the manner in which we were treated. The interaction came across as rude, unwelcoming, and lacking the professionalism one would expect when opening new accounts. We left feeling that our business was neither valued nor appreciated. The experience gave us the impression that assumptions were being made about us before our questions or intentions were fully understood.

We walked into the branch ready to become customers and bring substantial deposits to Fifth Third Bank. Instead, we left disappointed and ultimately chose to move our business to Chase, where we received a much more welcoming and customer-focused experience.

Promotions may attract potential customers, but knowledgeable staff, professionalism, and respect are what earn their business. Unfortunately, this experience fell far short of those expectations.

just feeling welcomed when I arrived.

Avoid Fifth Third Bank if you value your credit report and your time. I was lured in by a direct mail solicitation inviting me to open a checking account. I applied online exactly as instructed, and Fifth Third even sent me an email saying "Congrats! Your new account is waiting." I have this in writing. Sounds simple, right? It was anything but.

Fifth Third ran a hard inquiry on my ChexSystems consumer report just to process my online application. Then, despite already telling me my account was "waiting," they made me take time out of my day to physically drive to a branch to "finish setting up" the account. Once I got there, they ran a SECOND hard inquiry on my ChexSystems report. That's two separate hard inquiries in TWO DAYS, for an account they'd already told me was approved. Then, after I simply disclosed that I bank elsewhere, I was denied on the spot with zero explanation. No reason. Nothing. Just "no."

I have excellent credit and zero issues at any other financial institution I've ever banked with. Fifth Third's process cost me two unnecessary hard inquiries on my credit history in the span of 48 hours, wasted my time with an unnecessary branch visit, and gave me nothing but a denial with no justification, after their own email told me I was approved.

This is bait-and-switch marketing at its worst: solicit customers by mail, get them to apply, tell them they're approved, drag them into a branch, hit their credit a second time, and then deny them arbitrarily. It's deceptive, it's damaging to consumers' credit profiles, and it should not be legal.

I am escalating this to the CFPB, the OCC, and the Texas Department of Banking, and forwarding full documentation, including the "approved" email and both ChexSystems inquiry records directly to Fifth Third's CEO and Office of the President. Do not trust this bank's mail solicitations. Do not trust their "approval" emails. And expect your credit report to take a hit for nothing in return. This was the branch at Burnet Rd and Anderson Ln in Austin, TX. Visited around 3pm CST 9-10-26. TERRIBLE customer service.

For more than 20 years, 53rd Bank has been our family's preferred bank. We are pleased with 53rd Bank!