Fifth Third Bank Avis 

I was transitioned to this bank from Comerica bank whom I had been with for many years! I am so frustrated with 5th3rd bank I can’t see straight! This is the worse bank I have ever been associated with in my 73 years of life! I’m going to change banks as soon as possible! They said that everything would be a seamless transition and so far just two days into the process it’s been a nightmare! I would advise anyone looking to opening an account with this bank to beware as they are very shady and not a good bank!

All of the employees are extremely friendly and greet you by name when you walk through the door

⭐☆☆☆☆

La espera para hablar con servicio al cliente fue excesivamente larga. Estuve esperando ___ minutos para poder hablar con un representante. Para un banco, considero que este nivel de espera es inaceptable, especialmente cuando se trata de asuntos relacionados con mi dinero y mi cuenta.

Espero que Fifth Third Bank mejore sus tiempos de atención telefónica y aumente la capacidad de su servicio al cliente.

Do not lie to their customers do not tell them one thing and do another do not hold their money hostage do not bring your banking services here they try to gain customers under false pretenses get better bankers personal bankers and bank managers and obviously new risk assessment managers who know how to do their job because of their incompetance my family are now homeless. We opened our account on 9/3/2026
they told us the funds would be available in two days which was false and we sat in their lobby for 45 minutes on september 9th 2026. We had our lawyer on the phone as we were advised to do and they lied to my lawyer accusing him of fraud i have a substantial amount in their bank and they refuse to release my funds and because they wouldnt release my funds from my settlement after being hit by a car 12/26/2025

Horrible horrible rollout/welcome to 5/3 bank. As a lifelong customer of Comerica/Manufactures bank I was less than happy to hear they had been acquired by 5/3. We received letters laying out the rollover to 5/3. Well nothing those letters said was what happened! Steps outlined to log in to YOUR account (money) failed! What a panic when you can not verify your standings suddenly! Then waited on the phone on hold (early morning) for almost 2 hours!!!! I would have and may still close this account and move to another bank. I neither feel welcome or any confidence in 5/3 banks handling of anything at this point. I was told on the phone that call volumes were high, no shit you just purchased another large bank! This should have been anticipated and better planned!!!! Management failure!!! The only reason I have any money there at current was the phone rep (Brenda) she was so kind and helpful that I have chosen to give it a try for a month (maybe) to see, have had less than wonderful transactions with 5/3 bank any years ago. Their lack of responsibility in handling our finances on this rollover fiasco has left me with both eyes open! Upper management did hit the screen to say "all is fine, you money is safe". We should have NEVER felt the pit in our stomachs when we could not see our account information or reach anyone via phone. We earned our money, we did not surcharge, penalize or overcharge to earn our money and we should feel secure where we place it. We hear everyday gas, food prices are coming down, hearing some "official officer of the corporation say your "money is safe" meant NOTHING! Get it together 5/3. You knew this was all coming and this is how you prepared??? We will be watching...

Never missed a credit card payment in the 7 years did not get a statement in the mail was charged late fee and interest. Talked to the bank personnel and home office supervisor would not drop interest fee not the kind of customer service that was not my fault

We made the mistake of choosing this bank for our business. If you go into the bank personally, everyone is great. The trouble comes if you use your business charge card. It gets shut down almost every third purchase. We have never been hacked. And somehow we have to wait on hold for twenty or more minutes each and every time to get any online or unfamiliar purchase approved. No exception. It's a waste of our time and resources.

no human customer service 30 minute wait time to talk to someone so hire people and phone menu is atrocious

Worst mortgage servicer and bank.
Get tossed around the world with "customer service"
Call numbers get "Transferred" and then get cut off!
Lack of communication about how to make payments if in bankruptcy. Get different answers each time. Cannot get to online banking for a simple document as it does not recognize my information. when waiting for a human to answer ... takes forever. Worse than SSA!

Vivian is my teller and she is always as pleasant as could be! She promptly greets me by name even! A lovely banking experience every time

The transition from Comerica to Fifth Third became official today. It took quite some time to get to my accounts online. Although I eventually succeeded, but the rest was/is a nightmare. I discovered that none of my bill pay accounts, pending payments or Comerica web accounts transferred over. After three hours and forty five minutes on the phone I was told they were sorry but all of that information was lost, and although they appreciated my “frustration,” there was nothing they could do. ALL of my banking has been done electronically (sending and receiving) through Bill Pay for so long I can’t remember the last time I wrote or mailed a personal check. Tracking down account numbers, payment details and tracking information is going to take me hours. Sorry, but if Fifth Third can’t handle a transition months in the making they’ve shown they can’t handle my money.

I'm a former Comerica Bank customer. Fifth Third took over my bank today and I have spent all day trying to get online banking set up so I can access my accounts. Two hours on hold so far! And, I couldn't use online transfer for days now.

They acquired Comerica Bank. All the communications said the transition would be easy you could still use her login information. Tried to login and didn't work. It asked you to register. Did that and still didn't work. Called customer service and was on hold for 75 minutes. After another 10 minutes told I needed to go to branch, but I did that in person on the Friday before the new bank took over. Now I have to go into branch again. Warning. Dont do business with this bank.

Bethany was fantastic and very knowledgeable

First day of comerica/53 merger. Could not set up online access by pc or app only by phone call in.
1st call 1hr+ wait tranfered to activate debit card and still can't get in.
2nd call 1 hour wait. had to make up all new usernames and password when first call and all documents say to just use the account number. very confusing and hard to keep track of when you are on the phone.
Not a good start 53.
and we don't know where my commercial account is.
Can't acces thru comerica anymore. "please walk in branch and inquire"

I truly appreciated the interaction and willingness to help. Tate and the trainee did a great job navigating the challenges I had with the account and even reimbursed the charges because of the situation. I have not been able to access my account online since I signed up for eStatements; they corrected the issue.

Fifth Third Bank took over Comerica. Now they are telling me I can have my money. MAYBE IN A FEW DAYS OR MORE THEY MIGHT LET ME HAVE ACCESS.

So how do we live with NO MONEY.....

Avoid Fifth Third Bank , very dishonest

could dnot complete task

³I saw a missed call in my call log from the bank on Leonard St, although noone left a voicemail message. The number I called back was the direct line of Gabriel. I have left Gabriel several messages, on voicemail and with other staff, since our first interaction on June 11, 2026. He promised he would get back to me with a resolution for a missing/misplaced merchant refund to my account. To date, he has not.

The teller Matt was extremely knowledgeable and very helpful.