I was confused about an offer and Mada was very efficient, super quick and friendly. She explained so I understood perfectly and sorted my problem in less than 3 mins! Brilliant customer service! Tha... Voir plus
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So, i have enjoyed playing this site for some time. Suddenly I enjoy a nice win and despite not having a problem before, they decide they require ID etc. I provide that, so they close my account, with... Voir plus
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Decided to give this casino a try, I must say i had a great experience games were great and had a small win which was nice and added to the great entertainment .I had a query so I headed to live chat... Voir plus
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Alina quickly connected with me and dealt with my questions quickly and politely. Love little interaction
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À propos de l'entreprise
Écrit par l'entreprise
Top UK bingo site, 888ladies is a homely place to play online bingo and slots, with a great community and tons of fun to be had!
Coordonnées de contact
Royaume-Uni
- 888ladies.com
4,4
Excellent
771 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Denisa M dealt with me and was…
Denisa M dealt with me and was brilliant, her service was very quick and helpful and was really appreciated
24 juin 2025
Avis spontané
Réponse de 888ladies
Hi Scott,
We truly appreciate that you have taken the time to share your review here! It’s always wonderful to hear that our agents' dedication is noticed.
Here at 888Ladies, we are committed to providing you with the ultimate gaming experience, complemented by exceptional customer support. Your generous feedback motivates us to keep aiming for excellence.
We hope you continue enjoying our games and have many more fun and exciting experiences with us in the future. Thank you for choosing 888Ladies as your main gaming destination!
Kind regards,
888Ladies Team
Great service Denisa M was a star
18 juin 2025
Avis spontané
Réponse de 888ladies
Hello Colin,
We truly appreciate you taking the time to share your experience with us and our agent! It brings us immense joy to know that you had a fantastic time with us! Our dedicated team strives to ensure that our players enjoy their gaming experience, and your kind words mean a lot to us. Hearing from satisfied customers like you is always a delight. Thank you once again for your wonderful review, and remember, if you have any other queries or questions, we're just a message away!
We are always here to help you!
Warm regards
888ladies Team
Start with great wins, now empty spins
This is not an accusation of any kind but I do have to wonder if the games are triggered by means of IP algorithms.
Here is why I say this:
I have been playing Tombola on and off for years, I have rarely won anything higher than £50.
The other night I could not sleep and decided to try something a little different and stumbled across 888ladies. I deposited £10 and in a very short time I had won £200 and then another £100. WOW thinks my sleep addled brain cell, this is a terrific site you get some amazing wins, so I got reeled in.
Since my initial big win of £300, of which I am still waiting payment of £100, I have now deposited a total of £380, upshot is I am out of pocket to £80 although until I receive the £100 payout technically right now I am out of pocked to £180.
Don't get me wrong, it is my choice to bet! Nobody has me hand cuffed to the pc forcing me to deposit money and play the games. However since the initial wins more and more of the slot spins are coming up totally empty or with very low returns based on £1 bets. The free spins and bonuses never appear and so I have to wonder why at the beginning these were showing up all the time, now I just do not see them.
The £80 invested today was done as a test to see what happens when I play a few of the games, the highest win I had was £10 - so in essence I played with £90 and have lost the lot.
So yup just wondering if there is some kind of algorithm in place because to lose £20 or £30 on one slot that doesn't pay out spin after spin has really got me thinking.
As said at the outset this is not an accusation or a slur on the conduct of 888ladies, these are more musings so going forward I can make an informed decision as to whether to continue playing with 888ladies.
18 juin 2025
Avis spontané
Réponse de 888ladies
Hello Michelle,
Thank you for taking the time to offer this review. We are sorry if your experience on your site was anything less than exceptional!
It can be disheartening when luck isn't on your side with the games. Rest assured that all outcomes are entirely random, with no influence from us.
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results, and an independent organization consistently evaluates our games to maintain their fairness and randomness.
We're always ready to assess your gameplay and, where possible, provide helpful suggestions on how to enhance your experience and prolong your playtime without making additional deposits. We've reached out to you via the Trustpilot form to request your account details and lend a helping hand.
Kind regards,
888ladies Team
Customer service was great
Customer service was great. Spoke to someone called Mada who sorted a problem out for me, such a great help.
17 juin 2025
Avis spontané
Réponse de 888ladies
Hi Staci,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At 888Ladies, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The 888Ladies Team
Did not realise how to activate new…
Did not realise how to activate new customer bonus until it was too late, the lovey Ana sorted it out straight away.
17 juin 2025
Avis spontané
Réponse de 888ladies
Hi there,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At 888Ladies, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The 888Ladies Team
Very kind person named sabina helped…
Very kind person named sabina helped with my problem and get solved Very quick i am very happy 😊 Thanks 888 ladies
16 juin 2025
Avis spontané
Réponse de 888ladies
Hi there, Niculina!
We greatly appreciate the time and consideration taken while offering your feedback!
Here at 888Ladies, we value the quality and service offered to you since we want for all our players to have the best experience while playing with us.
Thank you again for the review and we wish you even more moments to enjoy all the games and prizes we have to offer!
Warm regards,
888Ladies Team
This company is awful when it comes to…
This company is awful when it comes to admin and customer service. On two different occasions Ive had my balance withdrawn to a bank account that doesn’t even belong to me and absolutely no help or warning. Such a bad company, will never ever be using again
2 juin 2025
Avis spontané
Réponse de 888ladies
Hi Arabella,
We're truly sorry to hear about your experience. We'd really like to investigate what happened, therefore we have reached out to you privately via Trust Pilot to gather additional details.
Thank you for your understanding and cooperation.
Warm Regards,
888Ladies
The lady was so helpful and explain my…
The lady was so helpful and explain my question
12 juin 2025
Avis spontané
Réponse de 888ladies
Hi Mrs. Cecilia,
Thank you very much for taking the time to share your thoughts on your recent experience.
Our team is dedicated to providing our players with outstanding customer support and an unforgettable gaming experience, and we are always happy to receive your positive feedback!
We truly hope you continue to enjoy everything we have to offer, and we look forward bringing you even more fun and excitement in the future. Thank you once again for your wonderful review!
Kind regards,
888Ladies Team
Fantastic customer service off Jose…
Fantastic customer service off Jose david ..thanks again
7 juin 2025
Avis spontané
Réponse de 888ladies
Hi Paige,
Thank you so much for your kind review! We're thrilled to hear you had a great experience with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
888Ladies
Very happy with Maria thank you
6 juin 2025
Avis spontané
Réponse de 888ladies
Hi Rebecca,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive interaction with our team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
888Ladies
help me out very helpful defo recommend…
help me out very helpful defo recommend x
6 juin 2025
Avis spontané
Réponse de 888ladies
Hi Matty,
Thank you for taking the time to share your review. We're glad your experience with our team was a positive one.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
888Ladies
Denisa M was extreamly helpful
5 juin 2025
Avis spontané
Réponse de 888ladies
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team member was able to help you so effectively. We'll be sure to pass along your feedback—it’ll definitely make their day!
If you ever need anything else, don’t hesitate to reach out. We're always here to help.
Thanks again for taking the time to share your experience!
Best regards,
888ladies Team
Good customer service
Good customer service, very quick answer on my question,
1 juin 2025
Avis spontané
Réponse de 888ladies
Hello,
Thank you so much for taking the time to leave a review of our slots and bingo games at 888 Ladies. We're absolutely delighted to hear that you had such an enjoyable experience!
Our team puts a lot of effort into creating a fun and engaging environment for our players, so your kind words truly mean a lot to us. It’s always a pleasure to hear from happy customers like you.
Thanks again for your lovely feedback we look forward to welcoming you back to 888 Ladies soon for even more exciting games and prizes!
Warm regards,
The 888 Ladies Team
Denise m was very quick to help me and…
Denise m was very quick to help me and knew exactly what to do thank you for making my problem so easy to solve
27 mai 2025
Avis spontané
Réponse de 888ladies
Hello, Patricia!
We greatly appreciate the time and consideration taken while offering your feedback!
Here at 888Ladies, we value the quality and service offered to you since we want for all our players to have the best experience while playing with us.
Thank you again for the review and we wish you even more moments to enjoy all the games and prizes we have to offer!
Warm regards,
888Ladies Team
Avoid - disgusting, appalling customer service
I joined this site 3 days ago , I put in over £1000. If you are playing longer than an hour, you get a pop up button asking if you’re “ok” to continue to carry on playing… I clicked yes.. today I get a email and they have set deposits up for me £200 a week… no correspondence, no phone call, no warning just set this up. Now don’t get me wrong, I’m AWARE of responsible gambling, the tools etc.. mental health, income and expenditure… after 6/7 emails back and forth, I was happy to increase my deposits or have a discussion, I wanted to get this sorted today, if this wasn’t possible then I was not willing to wait one week to play/depo on this site and if this wasn’t possible still remaining then I asked for my account to be closed.
Don’t get me wrong, I’m aware some people can’t afford to gamble, but without any further evidence, they should not presume you can’t!! However, I can afford to gamble, I know my limits/losses… again no correspondence or conversation has been had by this site… just closed my account. They have completely ignored my requests for discussion! Just closed my account!! Maybe I withdrew £400 48 hours ago they don’t like that? Who knows…. But shouldn’t judge a book by its cover! Certainly after 3 days of joining and just navigating my way around the site… just email, phone up and have a conversation or warn people you are about to make a decision to set limit up on my account first! Disgusting, appalling behaviour from the “responsible gambling team” to just closed my account…. Anyway, what I spent on the 3 days I will now give my opinion on the site….
Didn’t play any bingo just slots,, had a good range of slots, slots that I like and play on other sites,.. Shamans dream, temple of iris , stampede, stampede call of the pride, which stampede and call of the pride, after about 45 mins of playing, the reels start to stick of this 2… not great.. not confident to continue to play either…. You don’t get the 3 Elephants as much either to give you extra spins… in fact, int would be quicker to get on a plane to Africa and Colate 3 Elephants yourself! I dint think this site as my peeps on it as the other sites like paddy power, sky, sun, double bubble etc.. as it doesn’t pay out as much.. but overall the site is clear and easy to use… hence why I have given 2 stars for that reason only! For the way I have been treated…. Good riddens 888 ladies.. RIP
*** so this site tried to remove my “experience mad review” claiming it’s defamatory!!! Thankfully trust pilot disagreed with them!!! This site is a complete joke!
And just to add insult to injury after my claim closed on bank holiday Monday 26th my bank contacted me on
Thursday as I was overdrawn! They had not credited the money I spent on the sat and Sunday before I closed my account!!! I received an apology via email the day after I sent 2 emails to support asking them to sort it as I was showing £400 overdrawn! but no offer of paying my overdrawn charge from their side/error! 3 days after I closed my account!!!! Another incompetence from this site!!!! I have withdrawn a star for this!
Please please avoid this site!!! THE WORSE CUSTOMER SERVICE!
26 mai 2025
Avis spontané
Réponse de 888ladies
Hi there!
Thank you for your feedback! We're sorry to hear your experience has not been up to par.
Maintaining a responsible and supportive gaming environment for all customers is a core priority for us. It's truly unfortunate to hear that the protective measures in place may have caused you some discomfort. That was never the intention. The goal has always been to offer you the chance to explore the site in a fun, but most importantly, safe way.
Regarding the bank processing times you mentioned, we do not have any input there and this is a matter best taken up with your banking provider.
We have also reached out via the Trust Pilot form to gather more information so we can best assist and advise you moving forward.
Wishing you all the best!
888ladies Team.
Good site
Good site. Quite a few games to choose from. I would give 5 stars but I dont like the fact you have to wait for days for your withdrawal. Unlike most sites you dont get it in within an hour. I won quite a bit yesterday and I am still waiting to receive my winnings.
25 mai 2025
Avis spontané
Réponse de 888ladies
Hello, Natasha!
Thank you for your feedback! We use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
Unlike some of the larger sites out there today, we have been processing withdrawals seven days a week for some time now, unfortunately at the moment we do only operate a reduced service at the weekend for a couple of different reasons which are outside of our control.
We understand that timely withdrawals are important to our customers, and we want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
888 Ladies Team
What a lovely person I just dealt with…
What a lovely person I just dealt with Jose David. Helped me right away and sorted my issue
24 mai 2025
Avis spontané
Réponse de 888ladies
Hi Leanne,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At 888Ladies, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The 888Ladies Team
Denisa m was very helpful and…
Denisa m was very helpful and supportive she made me feel so welcome and sorted my issue out straight away it's people like denisa that makes life much easier for people
24 mai 2025
Avis spontané
Réponse de 888ladies
Hi Breda,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At 888Ladies, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The 888Ladies Team
Radu is the best agent
Radu is the best agent, great customer service skills 😁👍
23 mai 2025
Avis spontané
Réponse de 888ladies
Hi Vina,
Thank you for your fantastic review! It’s always a pleasure to hear from happy customers like you!
Our team is committed to delivering exceptional games, outstanding support whenever you need it, and a truly unforgettable gaming experience. We genuinely appreciate your feedback and thank you for making 888Ladies your go-to gaming destination.
We look forward to seeing you enjoy everything we have to offer, and we can’t wait to bring you even more fun and excitement in the future!
Kind regards,
888Ladies Team
Chloe C was amazing
Chloe C was amazing, I had joined she forgot to use the promotion code and she sorted it for me, and gave me the promotion I signed up for. Quick, great customer service
18 mai 2025
Avis spontané
Réponse de 888ladies
Hello, Fiona!
We wanted to take a moment to thank you for your amazing review of our services. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
888 Ladies Team
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