99 Bikes Avis 

I’ve had consistently excellent service from the team at 99 Bikes Carnegie. They’re helpful, knowledgeable, and generous with their time. It builds instant brand loyalty. Like finding a great barista, once you trust them, you keep coming back.

Purchased a bike a few weeks ago. At the time, there were at least five staff on the floor, yet not one offered to help load it into my car. I’m a young woman and had to struggle for about 10 minutes. I even asked one worker passing by if it would fit across the back passenger seats, but received no assistance. The store was not busy.

We bought a Ravens BMX from 99 Bikes for our 10‑year‑old son. He rides on our acreage—just lawn and driveway—nothing extreme. After only 14 months the sprocket bent and the pedal came off. We were told there was no warranty and that we had “abused the bike.”

We purchased new replacement parts, and within six weeks the exact same issue happened again. When I said something must be wrong with the bike, I was told it was “not possible” and that in 14 years they had never seen this happen. Well, there is always a first time.

To make matters worse, we also took another bike in for a service. We were given a price, but when we returned to collect it, the cost had doubled.

Two times now we’ve been left out of pocket and dismissed. No after‑sales support, no accountability. We will never set foot in that store again.

I 'purchased' (gave you money but have NEVER received the bike) a bike from you on the 5th jan 2025.

Its now the 4th of February and theres still no sign of my bike. Why do you sell bikes when you dont send them to your customers?

I had chased it up 4 times, to be told different false promises on all 4 occasions. The most common one being...'we're really sorry, it will be with you next Wednesday'.

Christmas was blamed even though I ordered it nearly two weeks after, and then like good old Brits, you then blamed a bit of rain.

I have NEVER received such diabolical service, or lack therefore of it.

Laughable!

Just to top things off, when i reach exhaustion point and tell them to cancel it and refund me, they instruct me I wont get a refund untill the bike which I have never received is back with them

Bought a merida 8000, very nice bike, had a few problems . Still have a few problems and a few more because 99 bikes is of no use, except for Patrick. Basic warranty is to look it up on the internet or leave it for a week. Sent them a email a week ago and have not heard a word. Take your money some where else I will

To be honest, everything’s just good quality, yous have club price to make thing cheaper, yous have some pretty cool stuff it’s all around just a good shop

Multiple issues with the PEDAL bike, I would not recommend to anyone. Constantly in the workshop being repaired. Not even one year old.
Customer service was very slow, taking ten days to respond. Save your money and look elsewhere!

** EDIT **
The manager of the bike shop contacted me after seeing my review.

I’m of the opinion that what we do to correct mistakes is far more important than the initial mistake. They amended the error, advised feedback was delivered to the staff member involved, and apologised profusely for the experience. In doing so, restored my trust in the business

Disappointed the mistake was made, but they went above and beyond to fix it. Adjusted to 4 stars.
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Original review:
I came in with a bike which already had the crankset removed, and asked them to remove the bottom bracket. Very easy job.

They charged me $25 for only 2 minutes of labour. That works out to $750 per hour charged for labour!

They only told me the cost after doing the 2 minutes of work, so the only option I had was to pay for the overpriced work.

Providing costs before work is completed and charging reasonable amounts for quick jobs like this are a great way to build trust with your customers. 99bikes Springvale missed that opportunity, and also lost a returning customer.

I would stay away from this workshop, at least for small, quick jobs

Very helpful on the phone then followed by with email confirmation of our conversation. Thank you

Ordered Some mtb pants payed 17$ for express shipping that would come in 1-3 days and it arrived in 5 days Total waste of money

One star not even worth for this . I paid express fee for 1-3 days and it took 10 days so me and my son is so so so so so so so disappointed and it’s bullcrap

The bike is good but the company seem dodgy.
We paid $80 for shipping and it said it would be delivered to our address, but the courier they chose went no further than Bathurst so we needed to do an hour round trip to collect it. We tried to call the company multiple times about this and despite being told our call was in a queue, each time it eventually said no one was available and hung up.
The bike had clearly all been taken out of the box before and put back in, and the instructions for assembly were completely missing.

Super efficient, quick delivery, excellent website, great products and will be purchasing more from 99 Bikes when needed. Thank you.

I bought a bike for my grandson for Christmas at 99 Bikes Joondalup. The staff were very helpful and professional. The place was so organised with sales and service at each end of the store. I then returned to the place after Christmas with my grandson so that they could adjust the seat height and to buy him a helmet, drink holder and bike lock. They were so busy but made time for me and also showed me where to locate the user manual on their website. They didn't make me feel silly, even though I didn't know much about bikes and even helped me put the bike back in the car. I can't praise them highly enough. Would definitely recommend them!

Misleading advertising. I clicked a Google ad claiming free delivery over $75, but at checkout delivery was $100. Customer service refused to honor the offer or provide any solution. I ended up buying elsewhere with much better service and the same pricing.

99 Bikes Joondalup provided no tracking details for my bike order so I called them and they said they would email me details however they didn’t. End result, the bike was delivered without signature and left at the front door. My son, who’s Chrissy present is the bike, arrived home from school to find it. Chrissy ‘surprise’ ruined! So if you don’t want this to happen to you, or worse someone steals your unattended delivered bike, order from somewhere other than 99 Bikes Joondalup.

I wanted to purchase an e bike, but as I had no easy way to get a bike home from a shop since I don't have a car, so I opted to order online and pay for delivery so I'll be reviewing from an entirely online perspective.

I ordered during black Friday sales so I got an excellent deal, but even just the normal online prices are usually pretty good compared to the recommended retail prices.

The delivery estimate was 9-13 days but it ended up coming in only 4 which is great and was fine for me since I work from home, but it's something to keep in mind if someone isn't usually always home to receive large deliveries. It would be nice if better time estimates were given ahead of time or if times could be chosen for those that aren't always home.

The bike was well packed and fairly easy to assemble with tools I already had, though there were no assembly instructions included. Thankfully it was mostly pretty easy to figure out what went where.

The only issue I had was that it was missing a charger for the e-bikes battery, but I emailed them to let them know and they replied within a few hours to figure out what charger I needed and let me know they would mail one out. And thankfully the battery was already charged so even if it takes a few days for the charger to arrive I'll be able to use the bike until it runs out.

99 bikes totally disgusted with staff who ignored me and when finally paid for minor service of 2 e-bikes was ripped of $400
Normally would pay $95 per bike at Malvern super store glenhuntly were I purchased them
Totally rude staff member in the maintenance section small guy with tattoo on leg never again Braeside store

Bought a bike from the website (it was a good price) so I was ok with that part of the experience. The payment was taken. I received an email saying your bike is ready for pick up in store. I arrive and the bike wasn't ready. The sales person was messing around with the gears, shaking his head, then there were two of them. After about half an hour of waiting around I said, "I would come back", they agreed. I came back a few hours later and the shop was busy, the salesman looked at me and then proceeded to serve several other customers. I waited another 10-15 minutes before I needed to go. I did not get to pick the bike up. I emailed them and explained I was disappointed about not being able to collect the bike and would they be willing to deliver it (which I believed was fair given they wasted my time). No reply. Two days later I had an opportunity to drop by the store, I was then asked a million questions - who is the bike for? Has it been paid for? Mate, I am not a criminal, just want my bike. Customer experience was very poor, I had questions but felt like they weren't interested in answering them so I wont be going back there in the future. Airport West Store.

I love 99 bikes