99 Bikes Avis 

Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could not be happier. Big ups and thanks Natalie!

One of the friendliest and helpful bike staff/ store I come across. Although on thus occasion my wife bought a brand that they dud not stock there was no pressurised selling. They put t h e customers needs first !!!!
Well done indeed

Phil did a great job to help us with new bikes and solving a small after sales matter.

Absolutely terrible customer service. In the end I just phoned up and cancelled the order. They didn’t care at all.

Kristian from 99 Bikes at Mile End, South Australia was helpful, patient, enthusiastic and interested in providing great customer service. It was refreshing and much appreciated.

I purchased an eBike from him and he was super informative about the bike, willing to look stuff up and help in any way he could and he genuinely made me feel like a valued customer of the company.

I would like the thank Giuseppe for going above and beyond to give me , a great price within store policy at 99 bikes . All the staff are very helpful and friendly and not pushy . The mechanic s has also bern very supportive when I have needed adivice on my Gravel bike etc I definitely have enjoyed my experience with 99 bikes morley and will continue to shop there in The future many thanks team . Louie Farrugia

I had a disappointing experience with 99 Bikes that I feel compelled to share. I purchased a bike for my child, only to discover that it was not safe for use. Unfortunately, the bike's brake snapped in half during a routine ride, raising serious safety concerns.
When I approached the store in Phillip for assistance, I was met with rudeness and a complete refusal to honor the warranty. Instead of helping, the staff dismissed my concerns and even declined to repair the bike when I mentioned leaving a negative review. This lack of customer service and accountability was incredibly frustrating.

I cannot recommend 99 Bikes, especially for families looking for safe and reliable products. It’s essential to prioritize safety, and my experience has left me questioning their commitment to it.

Doubled the price for a tube change same day. Dropped it off for quoted $19 supply and replacement. Pickup one hour later price doubled and no receipt.

I live in country Victoria & purchased a Cube Stereo ONE44 a few months ago from 99 Bikes, Preston.
I called today with an enquiry that required the staff member to view a bike the same as mine so he could answer my question on how the cables are positioned into the headset.
Preston did not have a new bike the same as mine, but I was informed Ashgrove Store in Qld had one.
I called Ashgrove and spoke with Chris.
He had to pull the bike down from the top rack to view how the cables enter the headset. Chris was patient and clearly explained the cable layout to me, which was a huge help to me.
So, whilst I bought my bike from a different store to Ashgrove, a big 'thanks mate' goes to Chris!

I went to the Kawana 99Bikes store to enquire about an electrical bike. I was asking the sales staff about a certain government grant and what the conditions were, when one of them, an older man with glasses that appeared to be some sort of manager, cut in and said that if I am just buying a bike to get the grant, "I probably don't deserve a bike". How can you address a customer like that? Rest assure I am not buying any bike in this store again. Most of their bikes are low-end crap anyway, so would not recommend them for anything you'd want to last.

Bought a Segway F2 scooter in December 2023. 4 weeks ago it just stopped working even though it had 60% charge. I dropped it back to 99 Bikes Annerley and since then I have had 1 single call from them. I have had to call for updates and all I get every time is they're waiting for Segway. 4 weeks and zero progress. I have contacted Segway and the only thing I received from them is a reference number. Next step is a formal consumer complaint to fair trading. Stay away!

Went to get my Son's bike serviced at 99Bikes Ryde. Thomas did an amazing job in sorting out all the issues and putting the SMILE back on his face. Phil the "Chief" is a fantastic guy to deal with and guides you to EXACTLY what you want. HIGHLY RECOMMENDED PLACE FOR BIKES

Great bike
great service
best prices

Mechanic was a bit out of his depth. Really had no idea, although he stated he was very experienced.

Very great service and friendly staff!

Conned my wife into buying a Lynx E MTB large size and she is 5 foot 4. $2500 for a bike that does not fit. The cheap "Maximus" not "Maxxis" tyres punctured in the first week. They were fitted with HP tubes designed for a racing bike running 160 PSI tyres not a tyre with maximum pressure of 65 PSI. Didnt even throw in a pump or a puncture kit lights or even suggest them. So had to walk 2 hours home with two flats. Rang the Adelaide store couldnt have given a stuff said come in and we can sell you a pump and a puncture kit.
Not an option as she had to drive two hours there to pick it up in the first place and 2 hours back. It was fitted with a TDF racing saddle too totally unsuitable. So a gigantic rip off zero care zero service just deplorable conduct and taking advantage of someone. Even worse they demanded $160 to unlock the speed as it was to be ridden exclusively on private property no speed limit applies. Just a terrible experience and they refuse to take it back when its totally unsuitable for what she wanted. Unconscionable conduct of the highest order so have to go through Consumer Affairs and we will.

just got a fold up e bike from Preston, had a great easy experience, they helped find a bike for my height and price range and for what i was wanting it for. amazing service! thank you, bike has been a joy so far! the Pedal Dynamo 2 :)

Always helpful each and every time. Jack the manager is awesome and so is the entire team. Can honestly say they care about their customers and I won't go anywhere else. P.S shout out to Denise in workshop today super helpful and had my bike on the road in no time. 10/10 service always.

This relates to their Carrum Down, VIC store.
The gentleman who stayed back to change my daughters tire and put on the new pegs, just so I wouldn't have to come back another day, your customer service was excellent! I have, and will continue to recommend you to family and friends.

Big shout out to Denzel from Bike99! I took my son’s bike to have the crank looked at over the weekend and even though Denzel was busy serving other customers, he said he’d have a look to see if he could fix it which he did!! It was just a simple changing of a bolt but what I really appreciated was Denzel’s willingness and eagerness to help. Thanks Denzel, you rock!