99 Bikes Avis 

Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.

I handed my Road Bike in for a standard service and discussed with one of the mechanics that I would also want to exchange the handle bar tape.
When I returned to pick it up a week later, the bar tape was not replaced. I asked again to have this done and told the mechanic that I would like to go for the cheapest option possible. Again I waited a week to pick up my bike, only to find out that I was charged an additional $100 for a new tape and the service to change the bar tape, even though this should have been part of my initial service. When asked about the bar tape, I was told that this was not the cheapest option of bar tape. Only after I complained was the additional charge taken off my bill.
I then cycled home, only to find out that the gears were not shifting properly and the chain was falling off when shifting from the small to the big chain ring.
Again I returned to the shop and left the bike there for it to be fixed AGAIN. Another week later when I returned, no one was able to tell me what the mechanic had changed/ repaired as there were no notes on file.
This has been the most frustrating and disappointing experience, as you would expect your bike to be looked after and trust that it will run without issues after a full and expensive service. I also felt like staff members were trying to rip me off adding material that was more expensive than agreed upon.
Will definitely not recommend.

Avoid 99 bikes they are a headache they couldn't help me after purchasing a bike a week ago and they insisted I had a receipt to buy an extra changer wow go to eBay or Amazon any online store for a peace of mind and way better price than 99 bikes thanks for reading...

Thanks to Jim at Springvale store for getting my daughters bike going again today ultra quickly by going out of his way. I have had dealings with 99 bike's competitors also over the last ten years and every time I feel like 99 bike's care about the customer service and experience much more seriously.

We purchased a mountain bike for our 14 year old son in 2020. He only used it for mountain biking twice and he has barely used it. However we have had to repair the chain and wheels because it got bend twice. The wheel wasnt bent because of mountain biking but doing a little burn out on grass. Last month we got the wheel replaced because it was bent again. They advised us that the wheel (one wheel) isn't the strongest and also recommended replacing the chain. I have to stress this bike was $1100 which isnt cheap for a 14 year old child- and being a mountain bike you have an expectation that what they sell is safe for the child to do what it is specified to do. A little grass burn out should not bend a wheel and the cahin should be cheap. If he did more mountain biking what could have happened to our son? Dont sell a bike and then to keep the price down by adding cheap parts - or advise that its cheap parts. I am stunned that this business could have played with my sons safety. We could ahve bought a bike for the fraction of the cost and it would have been a tank. One expects mountain bikes to be strong and durable not flimsy. The new wheel and chain cost another $500. We did conact the business directly but there was no care and no response. Why bother with purchasing from a bike shop??? They were not very friendly either and rather annoyed with us questioning why cheap wheels and chain were sold initially. Wouldnt buy from them again.

Went to pick up a new bike I had purchased online "Click and collect", I was expecting it to come in a box and I would have to assemble it, it was already assembled when I got there, they told me they had done it for me, I had to wait 20 minutes while they did a safety check.

When I was putting the bike into the car I noticed it was a demo bike, it had scratches all over the bike down to the metal, there was rust on the bell and the plastic on the gears was all faded.

I took the bike back straight away, they apologised and offered me a discount.

I said No, and asked for a full refund, they gave me a twenty dollar voucher.

They wasted hours of my time, and I am not sure what would have happened if I got the bike home before noticing the damage?

I visited 99 bikes at Stanmore yesterday while out on a ride. I didn't have a service booking at the workshop but a bicycle mechanic named Allan was available to see me straight away. I had gear changing issues while during my ride. What I thought the problem was, Allan clearly explained the root causes to me. He educated me of the issues and solutions. Allan also explained the complete rectification process and professionally answered all of my questions. Overall, my experience at the 99 bikes, Stanmore, workshop with Allan's assistance was very positive. Allan was professional, informative and reassuring. This is a perfect example of 100% CUSTOMER SERVICE. Thank you Allan 🙂

I purchased a new bike from Burleigh store and moved to the Sunshine Coast 2 months after. Burleigh assured me that I could redeem my new bike purchase free service at any store but Kawana refused and informed me that I had to go back to Burleigh to redeem it. It's 9 months later and it started having problems so I booked it into the Kawana store for a warranty check. They informed me that the bike was unsafe to ride because it hadn't been serviced and it would cost me over $200 in repairs before they could look at the bike. Mind you that my wife is 56 years old and rides casually like you would expect a 56 year old woman would. I've just been to collect the bike and they acted like they did me a favor because they didn't replace the cassette like they first quoted. So the cost ended up being $193 in total. This price is made up of a $14 chain, $10 brake pads and $169 for labour. I have put in a case with Fair Trading as I feel like I've just been robbed. I will never purchase anything from this store again in my life

I purchased a new EMTBike in January and the experience with dealing with Penrith 99Bikes has been outstanding. They are friendly to deal with, price competitive, provide excellent communication and follow up. Just had my first service and again. Blown away with the quality of the work and service. Highly recommended

I brought a bike it was faulty and asked it to be replaced before Christmas. It's the 23rd of January and still no replacement. Tried to just cancel purchase for refund. They will not.

The bike shop is soo busy. I booked a service on 3 January for the earliest appointment which was the 19th of January. I got a reminder on the 18th. I went in at 0900 on the 19th and waited about an hour and 99 bikes never opened. There were 3 other people waiting too. It seems that they must have the technology to notify people scheduled for service when they choose not to open. This is stupefying bad customer service. I think Trustpilot should add the ability to give a "0" rating.

Bought an e-bike with Zander’s help at Morayfield today. Absolutely fantastic service and advice on every aspect from a very customer oriented young man who simply wants to get the best result for you.. I am SO glad my friend directed me there.. Zander answered every question, explained, demonstrated and even delivered after work the same day…. What more can you ask. Highly recommended 👍👍👍

Hornby Branch Christchurch.
needed some help with an insurance claim for a stolen bike.
Even though I wasn't buying anything this time, really helpful, took time to get me the info I needed with good advice as well.
Thank you

Took the bike into 99 Bikes to replace a spoke and fit mudguards. Was then told "We can't work on that as it is illegal [for us to work on it]" and it was not made in Australia. 99 bikes can do as they please but

1: the bike was made in Australia - to Australian Stds.
2: Even if it was over 250 W it is not illegal in Australia only on highways.

The guy was so abrupt and rude in his tone, and the fact that after he delivered his sentence (whilst cancelling the booking) he turned his back on me in a basic "we are done here", on the plus side he told me a shop that would service it - although I am non-plussed as to why it would be illegal in his shop and not the other.

Anyhow, no point arguing with someone who has already made their mind up so left, and will not be buying any bikes or material from 99 bikes again, even if they are the cheapest.

Have given more than was expected at a bike store great service and advice . And I have been to many different bike shops !

El día 16 de octubre de 2023 solicité un pulsómetro de Garmin que estaba de oferta en la tienda por un precio de 109 euros que aboné cuando fui a recogerlo a la empresa de transportes.
Cuando lo abrí en mi casa pude comprobar que lo que contenía la caja nada se parecía al producto solicitado por lo que he intentado ponerme en contacto con ellos, no habiendo sido posible por ningún medio.
Muy descontento con sus servicios

A Buzzybee H2 bike rack purchased through the online store arrived and unfortunately the nut that the main fixing bolt screws into didn't have a clean thread. I was directed to contact my nearest store 75km away. The team at the store were helpful but it took a bit longer than I would have liked and it was inconvenient that I had to collect it in person when I even offered to pay the freight for the faulty component.

Great product as described and good staff

I rented a bike to ride the River Loop. I got very good advice, friendly and very relaxed. Unfortunately they don't deliver the bikes (other users had written that). But as I lived centrally, I could walk there. The bike was great, compared to the other bikes I had already rented in Australia. You notice that they also have their own workshop, which checked my bike again. Gearstick, brakes, smooth-running chain (with inconspicuous chain guard!) etc. all flawless. The self-guided tour (via mobile phone in a mobile phone holder) worked well, but you definitely need a full mobile phone battery for it. Helmet, lock, light and mobile phone holder are included in the price. And since they are open until 6 pm, I was able to use the day long enough. I would always rent a bike there again.