A-List Lace Hair Avis 

171
TrustScore 4 sur 5

4,0

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Noté 5 sur 5 étoiles

This was my first visit to A List Lace Hair, and I’m already looking forward to coming back! From the moment I walked in, the staff and their customer service was excellent. I started with a... Voir plus

Noté 5 sur 5 étoiles

From start to finish I had a great experience. I had to have a custom made wig as I have a small head and wow what a difference it is to have a beautiful unit that fits!! I’ve gone for the luxury colo... Voir plus

Noté 1 sur 5 étoiles

I have written to this company several times to initiate a refund and unfortunately have not had a response! Nothing at all! Refund process - You must wait for them to respond and apparentl... Voir plus

Noté 5 sur 5 étoiles

I travel from afar to trust A List with my hair and styling, and they never disappoint! The stylists are always on point, taking their time to ensure I look amazing. I've had various appointments and... Voir plus

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4,0

Bien

TrustScore 4 sur 5

171 avis

5 étoiles
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1 étoile

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A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(171)

45 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very good experience Chi was amazing…

Very good experience Chi was amazing with showing me the different wig’s available and Giselle was very professional and gentle when both braiding my hair and installing the wig. Very nice wig and blends well

17 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Awesome

I have been buying my wigs from here for 2/3 years the hair is lovely looks so natural, easy to maintain and no glue needed highly recommended very simple and fast service too

14 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

I’ve been a very happy customer since…

I’ve been a very happy customer since 2018 firstly because of how warm and welcoming the community at a-list are

but obviously for the quality of work they put in to literally transform their clients

They hand you back your confidence with compliments on tap!! weather your male or female,older or younger ,health complications or not you will leave happy

They are so down to earth they must find it so rewarding to be part of your happy hair journey 💖

Thanks again

🧚🏼‍♂️dione 🧚🏼‍♂️

10 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

First and last wig from A List hair

Wanted to treat myself for my birthday so spent over £300 with fitting on a wig from A List hair. The quality of the wigs I tried on seemed to be fine so I chose a style and had it fitted in their salon.
It was only after I had it styled that I noticed that some part of the hair was did not curl properly and had shorter pieces running throughout the wig - as if the strands had broken off. When I got home I inspected the hair closer and saw that it was worse than I thought. The hair sheds and breaks easily.

Expected higher quality hair based on the expensive price, company claim and reviews. Pictures on website did not reflect reality!

Had an early morning flight day after fitting so called the company to let them know off the issue after arriving back to the UK. They asked for pictures but I opted to come to the salon to show them. Was told that all their wigs had the same issue - I.e shorter pieces of hair mixed with longer lengths which made it look like the hair had split ends or the longer lengths had broken off.

They suggested that they could deep condition the hair for me to see if that helped so I agreed and left the wig for them. When I came back to collect the wig, the hair looked abit better but the short lengths were very much apparent making wig look frizzy and very worn.

I asked if I could exchange the hair for a different curlier style as this would not show the shorter/broken off pieces as much or make them blend more, and was told there was nothing they could do because the wig had already been styled/lace cut. However, they also sell pre-cut lace wigs on their site so they could have re-sold the one I purchased, if they wanted to assist. I had the wig less than a week and only worn 3x during birthday break with little manipulation as they had styled it for me.

Big lesson learnt, never purchase a wig/hair and have it installed by the salon on the same day. Thoroughly inspect the hair for issues. If I had bought the hair separately without them fitting it, I could have returned it and get my money back but how could I have foreseen how bad the hair was when styled?

Overall, extremely disappointed in the hair quality, its money wasted, hair breaks easily and company does not care about customer satisfaction. Never buying from them again and would not recommend. Their quality does not reflect the expensive wig price.

Even the wigs I bought from AliExpress over 5 years ago are still better now than the A List wig I purchased 2 weeks ago! Cannot see their wigs doing well after 6 months even with occasional use.

19 septembre 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you for taking the time to share your experience, Presh. We are genuinely sorry to hear how disappointed you feel, especially as this purchase was meant to be a birthday treat. We understand how upsetting it is when expectations are not met, and we appreciate the opportunity to respond openly.

All of our wigs are made from 100 percent human hair and are worked on daily in our salons. We colour wigs, customise units, and bleach knots every single day for clients, which requires the hair to withstand professional heat, colouring, washing, and styling processes. The presence of varied hair lengths within a wig is normal for human hair units, particularly after customisation, as this helps create a more natural finish rather than a blunt, artificial look. However, we fully understand that this can be disappointing if it does not align with what you personally expected.

When you raised your concerns, our team inspected the wig in person and offered a deep conditioning treatment in good faith to see if it improved the appearance and manageability of the hair. Unfortunately, once a wig has been worn, styled, and the lace cut to fit an individual, it can no longer be resold or exchanged due to hygiene and customisation reasons. This is consistent across our industry and is outlined in our aftercare and returns policy.

That said, customer care does matter to us. This is why we offer a 30 day money back guarantee on eligible, unworn units, and why we encourage clients who are unsure to purchase the wig separately and inspect it thoroughly before installation. We are sorry that, in hindsight, this guidance would have been helpful in your situation.

We regret that this experience has left you feeling dissatisfied and we truly wish the outcome had been different for you. Your feedback has been noted and will be shared with our team as we continue to improve how we set expectations and support clients before, during, and after their appointments.

Noté 5 sur 5 étoiles

I love A-List Lace Hair

I loved the salon. I was greeted with a smile. Staff are friendly and professional. I am happy with my glueless lace wig and it looks so natural. Texture is soft and also feels light. One of the best quality wigs i've purchased, worth every penny. I'm truly impressed and I highly recommend A-List Lace Hair even if its just for a consultation.

28 septembre 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you so much, Elizabeth, for taking the time to share this lovely review.

We are truly delighted to hear that you enjoyed your salon experience and that you are happy with your glueless lace wig. Knowing that the hair feels soft, light, and looks natural is exactly what we strive for, so your feedback means a great deal to our entire team.

Thank you also for recognising our staff’s professionalism and warm welcome. We genuinely appreciate your recommendation and your trust in A-List Lace Hair, whether for a full purchase or even a consultation.

We look forward to welcoming you back again soon.

Noté 5 sur 5 étoiles

Great Experience

It was a great experience as the service was excellent, staffs were welcoming, nice and relaxing atmosphere. Good quality wigs and will come again soon.

28 septembre 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you so much, Rebecca, for your kind review.

We’re really pleased to hear that you had a great experience and enjoyed the welcoming, relaxing atmosphere in our salon. Knowing that our service, team, and wig quality met your expectations truly means a lot to us.

We appreciate you taking the time to share your feedback and we look forward to welcoming you back again very soon.

Noté 1 sur 5 étoiles

Would not recommend!

Would not recommend!

I bought a custom glue-lace wig, and it did not deliver.

It was overplucked all around, and massive chunks from the middle parted.

When I contacted them via email, the responses were slow, and when I sent pictures of the wig, they responded by saying to change the parting style and do baby hair. I replied to the email, and I have not heard back from them. Nothing.

29 août 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you for taking the time to share your experience, Sumaya.

We are genuinely sorry to hear that you were disappointed with your custom glue lace wig and with the communication that followed. That is not the experience we aim to provide, especially with a custom order.

All of our wigs are made from 100 percent human hair and are handcrafted, which means plucking and parting are done manually to achieve a natural finish. That said, overplucking or excessive thinning is not our standard, and we take concerns like this very seriously.

We would never consider a matter closed without proper follow-up, so we are sorry if you felt ignored after responding to our email. This is not acceptable to us.

We would really like the opportunity to review this properly and see how we can resolve it for you. Please contact our customer care team directly again with your order number so we can look into the full history of your case and offer appropriate next steps.

We appreciate your feedback, as it helps us improve, and we hope we can still support you in reaching a fair resolution.

Noté 5 sur 5 étoiles

I have been a loyal customer to Alist…

I have been a loyal customer to Alist Hair since 2018 each time I have made a purchase it has never disappointed from excellent service to an outstanding product. When I visited the salon today I was made to feel at ease I suffer from alopecia and it can be difficult Sheraya my stylist was simply amazing and was so warm and attentive 🤩 Alist have a true gem !! Keep up the good work and the great service I was so blown away with the way you cut and styled my hair csnt wait to add some colour after taking your advise

18 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service for a international (French) customer

The customer service from start to finish was amazing and I felt very comfortable with all members of staff. A staff member who really stood out to me is a Lady named Iffy. She was really good at explaining the technical aspects of the wig fitting throughout the consultation and overall she was such a vibe, she deserves all the praise.

29 juillet 2023
Avis spontané
Noté 4 sur 5 étoiles

My experience at A-list hair was…

My experience at A-list hair was excellent. I didn’t have an appointment and the staff were so welcoming and friendly, I didn’t have to wait long to fit the hair which I’m totally in love with. The hair looks so natural and beautiful, I’m happy with this curly hair.

28 juillet 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you so much for sharing your experience, Monique.

We are really happy to hear that you felt welcomed and looked after, especially as a walk-in. Knowing you didn’t have to wait long and left loving your hair means a lot to our team. We are proud to hear that the curls look natural and beautiful, exactly how they should.

Thank you for choosing A-List Lace Hair and for trusting us with your look. We truly appreciate your support and hope to welcome you back again very soon.

Noté 5 sur 5 étoiles

Amazing

Amazing!
The salon is stunning, staff so friendly and even made me a cup of tea as I waited!
Ify was patient, attentive and so helpful for a newbie in understanding wigs.
Very happy with the free consultation and the wig.
Highly recommended

15 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic 5* Service & Great Quality Hair

I had booked a last minute consultation for a Wig purchase and Fitting at A-List hair and the experience was fantastic. This is my third visit to the salon and the staff have been amazing as usual. Lovely colleague Merline then helped me pick the wig I liked and gave me good recommendations. I ended up choosing a 22inch lace body wave hair which looked gorgeous and the quality was so good! Toya then styled my hair as desired and had it fit and customised to look natural to my own hair! All around a great choice and I definitely will be back here again! I recommend this to others, the service and hair was superb. Thanks A-list hair and hope to see you again soon!

30 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

A List Hair & A List Service!!!

I decided to write this rather lengthy feedback on the service I have received at A List Hair, not only because I had such an amazing experience, but being a complete novice to wigs and having gone through all the research, and their videos, I wished I had someone run through the experience from the beginning to the end of buying a wig.

Their beautifully decorated salon is in West Kensington, literally a few doors from the underground station. I opted to have a Consultation and then a Fitting after trying on a number of units. The manager was patient and offered me a number of options to try on in a private room in the Consultation, even ones I had not entertained as alternatives. She was engaging and made me feel completely at ease as this was my first wig. I tried on frontals in The May, The Naomi and The Andrea from 16’ to 22’ inch. I ended up choosing the Andrea 22’ inch. The Andrea is body wave, glueless 13×6 Frontal lace wig with virgin Brazilian, natural black hair, consisting of 150 density. It’s lush!

I think it’s helpful if you are a first timer like me to watch ALL the videos they have on their Instagram account (they are also on TikTok) as there is so much helpful content with live videos of the fabulous Antonia trying various units and answering questions. Plus you can see the rest of the beautiful team on IG trying on the various wigs named after them. Love that respect paid to the team. You also can see all the positive reviews they have received and make your own informed decision.

For a consultation appointment, you just have to make sure your hair is tied back flat or braided down flat so you can try the wigs on. You will be provided a wig cap to try the units.

But do note that fitting appointments are only for people who have PURCHASED THE WIG ALREADY. I made the mistake of booking a Consultation and a Fitting back to back but upon reading the booking confirmation email I received and after a brief call to A-List to confirm, I was reminded a Consultation appointment is ONLY booked if you wish to BUY & FIT on the same day.

After my consultation, I was taking back into the reception area and provided a beverage whilst I waited for my Fitting which was about 45 mins - but given it was a Saturday I was prepared to wait and had already noted this from their website.

I was then taken to a Fitting room with more beautiful decor with only 2 others present to have my fitting. I was informed that after placing my Andrea unit on me to check for size that it will be removed and the knots bleached which took 10mins. The staff were super friendly chatting and busily working. They then cut the excess lace across the hairline and sewed in the banding there and then - that takes around another 10mins or so. Then the lace tint is added. Once that is all done then the unit is secured on and styled accordingly. I was able to take photographs of the way it was styled, especially the edges so I could try this at home myself, being a total newbie. I also bought their own lace tinting product and mousse.

Honestly, from the minute I walked in until I left I was pampered and looked after. I accept that the units may not be cheap but they are absolute value for money because I left feeling like an A-list star! Money cannot match what feeling good and looking good can do for your self-esteem and confidence. There is power in that. It’s therapeutic & healing. This is what I feel that staff at A List do at their best. They empower women to look and also feel fabulous! That is priceless. So thank you SO much. I will be back to purchase more. Much love Genet🙏🏽

13 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Lovely team

I came to the store with no prior appointment and the team was ready to assist me on the spot. I thoroughly appreciated that. I didn’t really have an idea about exactly what tho of hair I was looking for but o gave the stylist my budget and she brought out a variety of wigs available at my price point and we tried them on until I found “the one”. The stylist who was working with me was a lovely lady (forgot her name) but she did a stellar job. The team is friendly and I’m definitely returning soon because the quality of the hair is just amazing.

25 mai 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you so much for your lovely review, Zintle.

We are really glad you popped in and that our team was able to assist you straight away. Helping you find “the one” within your budget is exactly what we aim to do, so it means a lot to hear that you felt supported throughout the process. We will be sure to pass on your kind words to the stylist who assisted you.

Thank you for trusting A-List Lace Hair. We truly appreciate your support and look forward to welcoming you back again very soon.

Noté 5 sur 5 étoiles

Amazing 5 star experience!

Amazing 5 star experience, friendly,polite and professional staff.

Wig is brilliant quality, so impressed!

Thanks so much ladies see you soon!

29 avril 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you so much for your amazing review, S Smith.

We are delighted to hear you had a 5-star experience and that you were impressed with both the wig quality and our team. Your kind words truly mean a lot to us.

Thank you for choosing A-List Lace Hair. We look forward to seeing you again very soon.

Noté 5 sur 5 étoiles

The place to be

A-list Lace Hair is an incredible establishment with the most professional and accommodating manager and team of stylists. I have purchased multiple units from A-list and they will continue to be my number 1 choice.

13 mai 2023
Avis spontané
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Réponse de A-List Lace Hair

Thank you so much for your wonderful review, Ashaé Jada.

We truly appreciate your continued support and loyalty to A-List Lace Hair. It means the world to us to hear that our team, management, and service have made such a positive impression, and that we continue to be your number one choice.

Thank you for trusting us with multiple units and for your kind words. We look forward to welcoming you back and taking care of you again very soon.

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