A-List Lace Hair Avis 

171
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This was my first visit to A List Lace Hair, and I’m already looking forward to coming back! From the moment I walked in, the staff and their customer service was excellent. I started with a... Voir plus

Noté 5 sur 5 étoiles

From start to finish I had a great experience. I had to have a custom made wig as I have a small head and wow what a difference it is to have a beautiful unit that fits!! I’ve gone for the luxury colo... Voir plus

Noté 1 sur 5 étoiles

I have written to this company several times to initiate a refund and unfortunately have not had a response! Nothing at all! Refund process - You must wait for them to respond and apparentl... Voir plus

Noté 5 sur 5 étoiles

I travel from afar to trust A List with my hair and styling, and they never disappoint! The stylists are always on point, taking their time to ensure I look amazing. I've had various appointments and... Voir plus

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4,0

Bien

TrustScore 4 sur 5

171 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(171)

45 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Hair loss or damaged hair, A List Hair are the experts

First visit to A List Hair. Jo and Toya looked after me so well. After a complete disaster with another hairdresser that damaged my fragile mixed race curly hair irreparably and will take a year if not more to recover and grow I needed a solution and fast. Jo was kind, patient knowledgeable and supportive and guided me through some options. I left the salon looking and feeling great with my new hair and I can’t thank them enough. So if you’re struggling with hair loss or damage give Jo a call, trust me, you’ll be safe in her hands.

9 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Customer Service⭐️⭐️⭐️⭐️⭐️


I was very impressed by the high level of customer service, I received from both Jo and the stylist when I went to the salon for a fitting.
Jo listened to my concerns, about my wig sizing.. I was impressed by her product knowledge, as she took time to fully explain the construction regarding wig measurements, and how it tie’s in with the fitting..😊
I felt Jo was a very good representation of A list, she was very friendly with an uplifting energy which made me feel comfortable.,👍🏽🥰

28 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I am shocked that Bella has had poor…

I am shocked that Bella has had poor customer service. However, this company is the only hair I will buy from and this is not a fake review. There Haa been poor customer service but nothing to do with hair. There wigs last for approximately 1 year. I always come back to them for quality wigs. I receive so many compliments. I guarantee this is a honest review.

16 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Had a lovely experience

Had a lovely experience, the girls were really friendly! They really took their time to make sure my hair looked perfect!

22 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Don't buy it! Poor quality and size

Don't be deceived like me seeing them using celebrities like Noami to market their products. Obviously what they sell to these celebrities isn't the same hair that gets shipped out to you. Very poor quality and size, the size feels like 150 grams. It is nothing like they advertise on their Instagram. Don't buy it. I wasted my hard-earned $338 to buy this crap. Like I don't know virgin hair.

It's either the people giving 5-star reviews who have never experienced good hair or they are fake reviews. I have also read some reviews complaining about size and quality and that size is not consistent. So people who purchased before and buying again are seeing different qualities and sizes the second time they buy. So it is a hit or miss.

I reached out to them only to hear it is the same size blablabla and I cannot return the hair since I asked for customization.

I am very disappointed with how this young woman will be reaping other women like her off from the internet. This kind of money made like this does not last. Soon you will begin to reap it.

No wonder they have no listing on Google so people can't review them there. Reviews on their website are filtered. Before you buy scroll down to the last review on the page to see real reviews like mine. So you have to click 1-11 or so to see real reviews.

Thank you for reaping me off, what we sow on earth we will reap on earth.

21 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. Poor quality wig. Unbelievable, unevenly cut. I wish that I had read these reviews before buying. SAVE YOUR MONEY. I would have purchased a second wig however I will not ever go near this company again. They took ages to come back to me. DO NOT GO NEAR, WOULD NOT BUY. AGAIN STEAR CLEAR

25 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

I ordered the kinky straight kinky…

I ordered the kinky straight kinky edges wig and only wore it for one day! Upon receipt of the wig, I noticed the edges were coming off, but decided to wash it anyway. I was so excited for this wig and was left with disappointment! After washing, a lot of the baby hairs came off from me barely touching them! I still decided to wear the wig, big mistake!!! I was so embarrassed at work because the hair is stiff and became matted in the back. I washed the hair with my Canvas beauty products, by the way. Now I am out of $400 because they won't allow me to return or exchange the wig. It's weird because you can't tell the real quality of a wig, until it's worn! Even though I am out of $400, I want to save others. I read the good and bad reviews and still decided to order, partly because their black owned! Please do your research, if the hair is not RAW, it won't be good quality! There is no such thing as BRAZILIAN HAIR! PLEASE SAVE YOUR MONEY, so you don't end up like me!

5 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service and quality product.

Even though I just walked in without appointment I was seen promptly and treated professionally. I felt listened to attentively and given great advice on best wigs that would suit me. Not to forget the quality of the wigs are like non other. The staff were very friendly and accommodating. I enjoyed every minute of my visit there and I will for sure be revisiting soon.

30 janvier 2024
Avis spontané
Noté 4 sur 5 étoiles

I brought my wig back in November for…

I brought my wig back in November for my birthday.
I went in to store to get the wig fitted - staff were friendly and the environment of store was nice.

I purchased the Naomi wig 28 inches which I will only use for special occasions. I will say that the hair is nice and full texture is also nice. I would say that there are quite a few shorter strands of hair within the wig and when I wear the wig bone straight these shorter hairs do no not tend to lay flat so hair looks a bit static. The hair also tangles and does shed a little (But what hair doesn't shed). For the amount that I paid i probably wouldn't have expected there to be so many short 'fly away hairs' in a 28 inch wig. However overall this is probably one of the better wigs that I have purchased and I get a lot of compliments when I have wear. I would rate this wig 7.5/10 and salon experience 8/10. I would purchase from A-list hair again but I would examine the wig more closely before buying.

18 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing service

Absolutely amazing service. Merline was amazing and did my consultation. She was incredibly helpful and gave me all the information I needed. Destiny was great and fitted my wig and made it look absolutely stunning. Will 100% be going back to get more wigs fitted.

21 décembre 2023
Avis spontané
Noté 3 sur 5 étoiles

A little disappointed

Friendly staff. Had to get a custom made wig which room 10 weeks rather that the 6-8. I had to call and chase. Consultation was ok but I ended up buying a frontal wig when I thought I’d was a 360. My first wig so I should have checked more but I don’t think it was very informative. The fitting seemed ok but the wig never seemed to look that natural and the lace is very thick and noticeable. I paid the high price for another fitting but this did not improve things. I don’t think I would buy again.

9 décembre 2023
Avis spontané
Logo de A-List Lace Hair

Réponse de A-List Lace Hair

Thank you for taking the time to leave this feedback, Annette. We are genuinely sorry that your experience did not meet your expectations.

We apologise for the longer-than-expected turnaround time on your custom unit and for the need to chase updates. That is not the level of communication we aim to provide, especially for a first-time wig wearer where clarity and reassurance are so important.

We are also sorry to hear that the consultation did not feel informative enough and that there was confusion around the wig type. Choosing between a frontal and a 360 can be overwhelming, and we take responsibility for ensuring our clients fully understand these differences before purchasing.

Regarding the lace and overall finish, we understand how disappointing it is when a wig does not look or feel as natural as expected, particularly after investing in additional fittings. Your feedback has been noted carefully and helps us continue improving both our consultation process and fitting experience.

We truly appreciate you acknowledging our team’s friendliness, and we regret that the final outcome did not reflect the standard we strive for. If you are open to it, we would welcome the opportunity to review your case further and see if there is anything we can do to support you, even at this stage. Our customer care team can be reached directly via email.

Thank you again for your honesty. We wish you all the very best moving forward.

Noté 5 sur 5 étoiles

My visit to A-List Lace Hair was an…

Exceptional Service and Quality at A-List Lace Hair!

My visit to A-List Lace Hair was an unforgettable experience, exceeding all my expectations! Right from the start, I was warmly welcomed by the friendly staff, creating an ambiance that was both elegant and comforting.

I had the pleasure of being assisted by consultant Chi, who was absolutely amazing in helping me try on different wigs. Chi’s expertise and patience made the process enjoyable and effortless. She understood exactly what I was looking for and helped me find the perfect match.

The highlight of my visit was the incredible styling session with Giselle. Her talent and attention to detail are truly commendable. Giselle did a fantastic job in styling my chosen wig, ensuring it looked natural and suited my features perfectly. The wig not only fit beautifully but also felt comfortable and secure, thanks to her skillful touch.

The quality of the wig is top-notch – the hair is soft, natural-looking, and of the highest standard. I was also provided with excellent aftercare advice, which has been invaluable in maintaining the wig’s pristine condition.

I can’t express enough how thrilled I am with my new look. I’ve received numerous compliments and feel more confident than ever. A heartfelt thank you to Chi, Giselle, and the entire team at A-List Lace Hair for their exceptional service. They truly turned my hair dreams into reality. Highly recommend to anyone seeking a premium hair experience!

8 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I had an amazing experience at AList…

I had an amazing experience at AList wigs. I was very impressed with my hair style and quality of my wig. Shanay toke the time to answer all my questions I had and toke great care of me…Shanay did a fabulous job restyling my wig ❤️

2 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I gotta tell ya

I gotta tell ya, I snagged me a body wave wig from A-List Lace Hair, and let me tell you, I was a bit skeptical at first 'cause it's coming from across the pond, all the way from London to New York City. But you won't believe this – it got to me in just 2 days! That's some seriously fast shipping.

Now, the hair itself is as soft as a dream, and it's a breeze to put on. I'm always in a rush, so having hair that's easy to handle is a game-changer. Funny thing, I didn't even know I could ask them to cut the lace for me before they shipped it, but it wasn't a big deal to do it myself. And let me tell you, that hairline looked on point right out of the box.

I've been strutting around the city looking glamorous without even trying, and I've been getting compliments left and right. A-List Lace Hair, you've got a customer for life here. Five stars, no doubt about it! 🌟🌟🌟🌟🌟

21 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I love A List hair

I love A List hair - I’ve been buying wigs from them for the past 5 years and they never disappoint. The salon has had a beautiful revamp and it’s very pretty and pink. Service 10/10, the ladies are super friendly. I love the flexibility of coming in and trying on different wigs before buying

17 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service! Ify was ABSOLUTELY amazing! Honestly, I couldn't ask for better! The salon is clean and beautifully decorated. I had a fab experience, Ify was super friendly, highly knowledgeable and very professional. I highly recommend! ❤️

4 novembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Very good units in my experience

Very good units in my experience, been going to A-List Hair for almost 6yesrs now. Would recommend their services

27 octobre 2023
Avis spontané
Logo de A-List Lace Hair

Réponse de A-List Lace Hair

Thank you so much for your continued support, Patricia. It truly means a lot to us to have you with A-List Hair for almost six years. We’re really pleased to hear you’ve had a positive experience with our units and services over time. Your recommendation is greatly appreciated, and we look forward to continuing to serve you for many years to come.

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