HAIRVIRGINITY Avis 254

Réponse de HAIRVIRGINITY

12 mars 2026

Hello Naomi,

Thank you for taking the time to share your experience.

We are pleased to hear that you have been happy with the quality of the hair and that it has worked well for you, particularly when colouring your bundles. It is also lovely to hear that your family members are now using Hairvirginity as well.

We appreciate your continued support and your recommendation.

Customer Service
Hairvirginity

Réponse de HAIRVIRGINITY

12 mars 2026

Hello Abigail,

Thank you for taking the time to share your experience.

We are pleased to hear that you are happy with your Body Wave 12" and that the hair met your expectations. It is always great to hear when customers are enjoying the bounce and movement of the hair, and we truly appreciate you recommending Hairvirginity to others.

Thank you again for your support.

Customer Service
Hairvirginity

Réponse de HAIRVIRGINITY

5 mai 2026

Hi,

Thank you for your review.

Once a return arrives, it goes through a quality inspection before the refund is issued, which can take a few working days.

As outlined in our returns policy, return postage costs are the responsibility of the customer, and a small transaction fee is deducted from refunds. This information is available on our website prior to purchase.

If you would like us to check the status of your return specifically, please contact us directly with your order number and we will be happy to assist further.

Réponse de HAIRVIRGINITY

12 mars 2026

Hello Dana,

Thank you for your feedback. We would like to clarify that your order was not dispatched late. The 40" 613 Double Drawn bundles were clearly listed as a pre order item on the product page, and this was also reiterated at the add to cart stage, within the checkout basket and again within the final delivery confirmation before purchase.

With regards to fullness, for lengths such as 40", two bundles is generally not sufficient to achieve a full installation. For this length most stylists typically recommend approximately 4 to 5 bundles to achieve adequate density, as longer lengths naturally distribute the hair weight across a greater length.

It is also important to note that 613 hair is not raw hair in its natural state. In order to achieve the 613 blonde shade the hair must first be processed and lifted to this colour.

We were not contacted directly regarding any concerns with the hair and have no prior email correspondence from you raising these issues. Had we been contacted, we would have been happy to review the matter with you.

While we can only comment on the sourcing and quality standards of the hair supplied by our own manufacturers, we remain available should you wish to contact us directly regarding your order.

Réponse de HAIRVIRGINITY

3 déc. 2025

Hi Elizabeth,

Thank you for sharing this. We are really glad our team could help resolve the issues with your order and get it dispatched the same day for you. It is great to hear the wig arrived in time and that you were pleased with the quality and fullness straight out of the box.

We appreciate your review and are here if you need anything in the future.

- HAIRVIRGINITY x

Réponse de HAIRVIRGINITY

25 nov. 2025

Hi Leah,

Thank you very much for taking the time to share your review and for choosing to place your first order with us.

We are really pleased to hear that you are happy with the quality of the hair and that taking a risk with us has paid off for you. It means a lot to know that our products have met your expectations.

We appreciate your honest feedback and are glad to hear you will be returning. If you ever need any help with future orders or product recommendations, our team is always happy to assist.

- HAIRVIRGINITY x

Réponse de HAIRVIRGINITY

20 nov. 2025

Hi Michey,

Thank you for your review. as explained via email, we do not sell a loose deep wave (LDW) texture. The item you ordered and received is our loose wave texture. This is different from loose deep wave, which may be what your previous vendors supplied. This is why the pattern and blend may not match the bundles you already own. Our product pages, texture guide and Instagram examples all show the loose wave pattern as it naturally dries after washing.

We fully reviewed the order on our side, including inventory checks and our packing CCTV, and can confirm that the correct item was prepared and dispatched.

Texture names can vary between vendors, and patterns can differ slightly even when described similarly. If your existing bundles are loose deep wave, our loose wave frontal will not blend in the same way due to that difference in texture type.

We hope this clarifies and misunderstanding.

- HAIRVIRGINITY x

Réponse de HAIRVIRGINITY

30 oct. 2025

Hello Sharella,

Thank you for your review. We’re sorry to hear you weren’t completely satisfied with your order.

All our Vietnamese closures supplied by our suppliers are Double Drawn, containing a high percentage of longer strands for a full and even appearance. Variations can occur naturally between textures, but Single Drawn hair is not part of their production range.

Our team previously reached out by email to provide clarification on how Double Drawn hair differs from other grades and to assist further, but we are yet to receive a response.

- HAIRVIRGINITY x

Réponse de HAIRVIRGINITY

14 oct. 2025

Hello, Thank you for your feedback. We’re sorry to hear about your experience. Unfortunately, we have no control over missed delivery attempts or how couriers handle parcels once they’re out for delivery. We use trusted couriers that provide tracking updates and delivery notifications at every stage to help prevent issues like this.

Please be assured that we always do our best to assist with raising investigations when something goes wrong, though we do have to wait for the courier’s response before providing a final update. Our team will continue to monitor your case and follow up as soon as we receive further information.

- HAIRVIRGINITY x