AbayaButh Avis 233

Extremely frustrating dealing with their customer service regarding the return of items purchased that were not as it were advertised. Their return policy is only understood when you actually try to so this, not at all professional, after my wife did couple of purchases we needed to return one of the items that was too small and transparent, online shopping is always hit and miss as you can’t actually feel the product but other online platforms make it much more easier to return products. Abayabuth return policy definitely breaches customer rights. Disappointing and disgusting to use them, they charge a premium for adding of their product tag to similar products available on other online platforms.

They have responded that they are unable to find the order, the order number is 117848, and as stated above my wife placed the order.

Final update: After initially refusing my refund and stating their decision was final, the company later offered a refund following my review. However, I had already opened a dispute with my bank due to the lack of resolution, and my bank refunded me. The company has since asked me to cancel the dispute and remove or change my review, which I do not feel is appropriate.

I wish I had read the reviews before ordering.

I ordered an abaya set for Eid and only tried the abaya and inner dress briefly for a few minutes to check the fit. I didn’t even realise a scarf was included until I was putting everything back in the box, and it was not worn or tried on at all.

I requested a return the same day and sent everything back the next day in good condition. Despite this, they refused to refund the abaya, claiming the scarf had “stains”, even though it was never used. The images provided look like normal fabric creases, not stains.

They refunded the inner dress but not the abaya, even though both were returned under the same conditions, which makes the decision very difficult to understand.

If you are unsure about sizing, be aware there is a real risk your return may not be accepted. There is also a strong possibility you may have to go through your bank to recover your money, which is time-consuming. I have also seen other reviews reporting similar experiences.

I expected a fair and reasonable outcome given how quickly the items were returned and how carefully they were handled.

Very disappointing experience. I will not be purchasing from this brand again.

I ordered a beautiful abaya during Ramadan to be delivered to New York in time for Eid and Allhamdulilah it arrived super fast within the expected time frame. The packaging was immaculate! I've followed Abaya Buth for many years, and they just keep getting better and better!

AMAZING!!
Just the selection and range of sizes alone should make you a loyal customer. I’m 5’11 and require a 62” abaya…this store is one of best places I have found that carries that length in such beautiful abayas. The quality is exceptional. 1000/10 recommend.

I recently purchased 7 Abayas/Khimars sets, 2 Thobes & 1 girl abaya from Abayabuth and I’m genuinely impressed. The fabric is lightweight yet not see-through, making it perfect for both everyday wear and special occasions. The stitching is neat, and the flow of the abaya gives such an elegant silhouette when walking.

What I love most is how comfortable it feels even after wearing it for long hours and also they cater for short woman like me, length 52”. Definitely worth the price — I’ll be ordering more in different colors and more abayas, definitely my go to shop!
Well recommended. Good and quick shipping too.

I love this company. I live in dubai but still buy my abayas from them! Quality and beautiful piece that last. I dont want fast fashion. I want elegance and quality, these guys deliver! And their service is amazing.

I live all the way in the Caribbean.. I had such an amazing experience with Abayabuth. Their customer service is truly wonderful—friendly, attentive, and very professional. What stood out the most was how quickly they responded to my inquiries, making the whole process smooth and stress-free. They made sure I received my package on time before Eid ☺️It’s always refreshing to deal with a business that genuinely values its customers. Highly recommend!

I always without fail for any occasion I come here. Beautiful unique pieces, the best quality. And most importantly why I always go back to a business is the customer service. So quick and so prompt. Thank you so much. May Allah forever bless your business with baraqah ameen!

Alhamdullilah delivery service so fast , Masya Allah i received the package with good condition. Those abaya's so pretty and high quality materials specially the purple abaya ; I wasn't expecting that colour is elegant after I seen the original. It is highly recommended if those who want to find abaya or other muslim clothes .

Regular customer and always so happy with the quality of abayas, the delivery service and general customer service. Honestly nothing to fault. Worth every penny ❤️

This is my 5th time purchasing from them - the quality of the abayas are so worth the money - you dont get bubbles and they are very comfortable - would definitely recommend abayabuth

Fast delivery, good quality and amazing customer service… dont hesitate to ordere

Love the quality! So beautiful !

From the packaging, the website, delivery and beautiful garments

This was my first purchase the quality of scarves are beautiful and very nice packaging, good delivery time, will be buying from them again.

Salaams, I’ve just received my delivery and OMG you guys make me feel SO SPECIAL every time I receive my order from you! Thank you SO MUCH. I wouldn’t buy my abayas from anywhere else but yourselves! Even though I live in Saudi Arabia, I still order from Abayabuth UK. Ramadhan Kareem to all of you!

Beautiful abaya and size was just right !

The quality of each abaya is very high
So as the company of delivering which is DHL !!!! Thank you so much 🩷.

Feeling so grateful for the incredible customer service I received! ✨ They helped me find the most beautiful pieces for my brother's nikkah. I was on a super tight deadline, ordering a last-minute outfit on Tuesday, came through for me Thursday morning aalhamdulillah.

It's amazing when you find people who go above and beyond. So happy with my new outfit! 💖 This is a brand I trust and love and the customer service is exceptional. I always look forward to their new launch!🥰😍

Thank you once again❤️