Accent Clothing Avis 

824
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I came across Accent after an internet search for some footwear. The original order arrived extremely fast. Unfortunately the size I ordered didn’t fit . But Accent has in place a very easy exchange p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service. Great website with clearly laid out details on all aspects from purchase to Returns and refunds. Item was as described, Packaged very well with fast delivery and kept upto date a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If I could give an extra star I would. This is my second order with this firm and I contacted their customer service team because part of the order was missing. Lisa was a delight and tracked down th... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Since publishing my complaint, issue has been fixed. ORIGINAL: After seeing the great reviews for them here, I decided to buy 3 items from them. I ended up only keeping 1, because the other two d... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour hommes
  2. Magasin de vêtements pour enfants
  3. Boutique d'accessoires de mode
  4. Magasin de chaussures
  5. Magasin de vêtements pour femmes

Écrit par l'entreprise

Born in 1984, Accent has led the way for over 30 years as the destination for trend-led designer fashion for men, women and children. Over the years, Accent has developed a strong reputation as one of the UK’s Denim and Outerwear Specialists not only for the products we stock but also for our expert knowledge and customer service, which we carry not only in our flagship store in the historic Leeds city centre but also in our online store where we sell and deliver product worldwide. Our buyers curate collections to inspire and excite, so we are always on the lookout for the hottest trends and wardrobe staples, putting the customer at the heart of our product offering. From luxury casual products to designer urbanwear, we will always have the right item for the right occasion.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

824 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,4

Tous les avis

(824)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Another great purchase …

Another great purchase from accent clothing rapid delivery great phone service to clear up a address issue, and top quality clothing very happy customer

11 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Customer Service / Returns

I purchased a Belstaff Gillet from Accent at a very competitive price - unfortunately the item had been mislabeled by Belstaff and had to send it back - customer service from Accent was great - Lisa who dealt with my inquiry/ return was extremely helpful - will definitely use again

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Flower Mountain Yamano 3

Had the exact items I was looking for with a great value discount. Great service dispatching items & keeping me notified of delivery. Couldn’t be happier

8 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service from Ola and…

Amazing customer service from Ola and the team, I wanted an exchange and couldn’t do this through the website - but the team sorted it out quickly, painlessly and in super efficient time - can’t wait to receive my items that are already en route 👏👏👏👏

25 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Company cancels orders with no proper explanation.

Seems like similar issues, they entice you with sale items and give discounts but then cancel your order two days later. It’s almost like they want you to buy something else as they offer 10% off in the cancellation email.

I will not be using the scam site again, as I need shoes to actually be sent.

No doubt I will receive a response saying that they tried to fulfill my order and that they don’t like to cancel orders but it seems to be pretty normal looking at other reviews.
ACC1088743

18 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Cancel orders without explaining why. Waste of time.

Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it. Phoned customer service to find out what was going on and told that they had sent me an earlier email saying the item was out of stock. They hadn't. I checked my junk folder and there wasn't any notification email anywhere. Bought the item as a gift so this was a real inconvenience and a complete waste of time. Needless to say, I won't be using this company again.

18 novembre 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Hello Craig,

Thank you for your review. We are sorry to hear about your experience. We do our best to fulfil every order, as you can imagine we have no desire to cancel orders.

Unfortunately we were unable to fulfil your order on this occasion and have issued a refund. Our system does say an email was sent to inform you of this but understand you may have not received.

We apologise again for the inconvenience.

Kind regards

Accent Clothing.

Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service, the Lady I spoke to was so helpful yesterday, my new Aquascutum shirt arrived today as she promised,, can’t thank her enough…

16 novembre 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Thank you so much for the review!

Noté 1 sur 5 étoiles

Purcahsed 2 grey Beanie hats one for a…

Purcahsed 2 grey Beanie hats one for a present for a friend, via the Ebay shop On 21st Aug. Estimated delivery 24- 28th Aug. 10 days later no goods. I've contacted the seller twice and been on the Ebay page to check for updates....nothing. Today, I tried to telephone them. The phone on the Ebay site doesn't exist, so I tracked down another number on their website .... but no one answered. Of course, the money was removed with great efficiency from my bank account on the day of purchase. I would caution you about purchasing anything from this company.

Edit:
Ive phoned them now. Nothing to do with us was the answer. Its a different department that deals with this. I'll pass it on they said........surprisingly still no news and no refund and no goods.

Edit:
I've provided the additional information you require.......still no goods, no refund, no action.

CLOWNS !

21 août 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Hello,

Thank you for your review and sorry to hear about the issue. Could you kindly respond to the request for more information on your order and we can advise on the situation with your order.

Kind regards

Accent Clothing

Noté 1 sur 5 étoiles

WARNING

WARNING. They’re taking online orders, but not fulfilling them. There’s no update, no shipping, no response, no refund.

Edit: Why is this the only place that Accent Clothing are responding? Please respond to my email and messages first, urgently fulfill my order or provide a refund.

Edit: I’ve already provided the order details as requested. Last email sent Saturday 31st August 10:15am. Stop giving a misleading narrative on a 3rd party site.

31 août 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Hello,

Thank you for your response. I am unable to see an email to our contact address info@accentclothing.com.

If you order was directly through our website please can you provide your order details in the information request we have sent so we can contact you directly.

Kind regards

Accent Clothing

Noté 5 sur 5 étoiles

Great

Great service and a really good deal because of the sale.

28 juin 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Thank you so much for your review!

Noté 5 sur 5 étoiles

Came across them online

Came across them online. Order came really fast. Happy customer

4 juillet 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Thank you so much for your review!

Noté 5 sur 5 étoiles

New Jeans service

Great service, order came quickly, everything very smooth 👍

10 mai 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Thank you so much for your review!

Noté 1 sur 5 étoiles

Ordered a £139 Vivienne Westwood phone…

Ordered a £139 Vivienne Westwood phone bag- arrived unboxed, badly packaged and damaged has marks allover it as if it is a second/used. If it wasn’t a gift I would be sending this back asap but I don’t have much choice now.

27 avril 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Hello Katy,

Thank you for your review. Sorry to hear about the issues you had with the packaging.

If you have some photos of the packaging could you please email us on info@accentclothing.com and we can investigate this for you.

Kind regards

Accent Clothing.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service
Best price
Always the best range
Thank you

5 avril 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Thank you so much for your review!

Noté 1 sur 5 étoiles

AVOID

Bought a Belstaff Sweatshirt from accent Clothing arrived in good time the trouble started when I returned it. Between Accent and Royal mail the shipment has been lost accent are refusing to refund even though I had proof of postage and a tracking number as proof contacted Royal mail who said all accent had to do was contact them and they would reimburse them. Accent have so far refused AVOID THEM.

17 mars 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Hello Patrick,

Thank you for your review. We appriciate your comments.

We would be remised if we did not provide more context your review.

Your return label, which should have been generated through our website, shows that it was generated on Nespresso's return account. Though we appriciate this may have been a mistake, it was not something that we, Accent clothing, have caused. Our returns link generates a return to our companies warehouse.

On discovery, you say Royal Mail have admitted to you that they lost this return. We have however contacted Royal Mail who have said that this was label was generated by yourself. We have asked you to forward the written conformations from Royal Mail that they accept liability as when we contact them they say the item was returned to the address as completed by the sender, yourself.

Despite this, we have emailed you to let you know that we have reached out to Nespresso to aid in helping you locate your parcel. We await their response.

If the goods can be located, or you are able to provide written conformation that Royal Mail have lost the parcel we will be happy to progress this return further.

We thank you again for your feedback.

Kind regards

Accent Clothing

Noté 1 sur 5 étoiles

The level of spam is annoying as hell

The level of spam is annoying as hell. Do not, I repeat do not give them your details. I've unsubscribed a number of times, blocked the numbers they text you on and they just change and repeat. It's daily

16 mars 2024
Avis spontané
Logo de Accent Clothing

Réponse de Accent Clothing

Good morning,

Thank you for your email and sorry to hear you are struggling to get unsubscribed. If you can reply to the text with STOP this should remove you from the mailing lists.

Kind regards

Accent Clothing.

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