I came across Accent after an internet search for some footwear. The original order arrived extremely fast. Unfortunately the size I ordered didn’t fit . But Accent has in place a very easy exchange p... Voir plus
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I came across Accent after an internet search for some footwear. The original order arrived extremely fast. Unfortunately the size I ordered didn’t fit . But Accent has in place a very easy exchange p... Voir plus
L'entreprise a répondu
Excellent service. Great website with clearly laid out details on all aspects from purchase to Returns and refunds. Item was as described, Packaged very well with fast delivery and kept upto date a... Voir plus
L'entreprise a répondu
If I could give an extra star I would. This is my second order with this firm and I contacted their customer service team because part of the order was missing. Lisa was a delight and tracked down th... Voir plus
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Since publishing my complaint, issue has been fixed. ORIGINAL: After seeing the great reviews for them here, I decided to buy 3 items from them. I ended up only keeping 1, because the other two d... Voir plus
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Born in 1984, Accent has led the way for over 30 years as the destination for trend-led designer fashion for men, women and children. Over the years, Accent has developed a strong reputation as one of the UK’s Denim and Outerwear Specialists not only for the products we stock but also for our expert knowledge and customer service, which we carry not only in our flagship store in the historic Leeds city centre but also in our online store where we sell and deliver product worldwide. Our buyers curate collections to inspire and excite, so we are always on the lookout for the hottest trends and wardrobe staples, putting the customer at the heart of our product offering. From luxury casual products to designer urbanwear, we will always have the right item for the right occasion.
11-13 Queens Arcade, LS1 6LF, Leeds, Royaume-Uni
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Another great purchase from accent clothing rapid delivery great phone service to clear up a address issue, and top quality clothing very happy customer
I purchased a Belstaff Gillet from Accent at a very competitive price - unfortunately the item had been mislabeled by Belstaff and had to send it back - customer service from Accent was great - Lisa who dealt with my inquiry/ return was extremely helpful - will definitely use again
Had the exact items I was looking for with a great value discount. Great service dispatching items & keeping me notified of delivery. Couldn’t be happier
Amazing customer service from Ola and the team, I wanted an exchange and couldn’t do this through the website - but the team sorted it out quickly, painlessly and in super efficient time - can’t wait to receive my items that are already en route 👏👏👏👏
Seems like similar issues, they entice you with sale items and give discounts but then cancel your order two days later. It’s almost like they want you to buy something else as they offer 10% off in the cancellation email.
I will not be using the scam site again, as I need shoes to actually be sent.
No doubt I will receive a response saying that they tried to fulfill my order and that they don’t like to cancel orders but it seems to be pretty normal looking at other reviews.
ACC1088743
Good Comms and delivered on time ....just all good
Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it. Phoned customer service to find out what was going on and told that they had sent me an earlier email saying the item was out of stock. They hadn't. I checked my junk folder and there wasn't any notification email anywhere. Bought the item as a gift so this was a real inconvenience and a complete waste of time. Needless to say, I won't be using this company again.

Réponse de Accent Clothing
Brilliant customer service, the Lady I spoke to was so helpful yesterday, my new Aquascutum shirt arrived today as she promised,, can’t thank her enough…

Réponse de Accent Clothing
Purcahsed 2 grey Beanie hats one for a present for a friend, via the Ebay shop On 21st Aug. Estimated delivery 24- 28th Aug. 10 days later no goods. I've contacted the seller twice and been on the Ebay page to check for updates....nothing. Today, I tried to telephone them. The phone on the Ebay site doesn't exist, so I tracked down another number on their website .... but no one answered. Of course, the money was removed with great efficiency from my bank account on the day of purchase. I would caution you about purchasing anything from this company.
Edit:
Ive phoned them now. Nothing to do with us was the answer. Its a different department that deals with this. I'll pass it on they said........surprisingly still no news and no refund and no goods.
Edit:
I've provided the additional information you require.......still no goods, no refund, no action.
CLOWNS !

Réponse de Accent Clothing
WARNING. They’re taking online orders, but not fulfilling them. There’s no update, no shipping, no response, no refund.
Edit: Why is this the only place that Accent Clothing are responding? Please respond to my email and messages first, urgently fulfill my order or provide a refund.
Edit: I’ve already provided the order details as requested. Last email sent Saturday 31st August 10:15am. Stop giving a misleading narrative on a 3rd party site.

Réponse de Accent Clothing
I found the exact shoes I wanted at a very good price. They arrived quickly and well packaged. Well done all round

Réponse de Accent Clothing

Réponse de Accent Clothing
Came across them online. Order came really fast. Happy customer

Réponse de Accent Clothing
Great service, order came quickly, everything very smooth 👍

Réponse de Accent Clothing
Ordered a £139 Vivienne Westwood phone bag- arrived unboxed, badly packaged and damaged has marks allover it as if it is a second/used. If it wasn’t a gift I would be sending this back asap but I don’t have much choice now.

Réponse de Accent Clothing
Fantastic service
Best price
Always the best range
Thank you

Réponse de Accent Clothing
Bought a Belstaff Sweatshirt from accent Clothing arrived in good time the trouble started when I returned it. Between Accent and Royal mail the shipment has been lost accent are refusing to refund even though I had proof of postage and a tracking number as proof contacted Royal mail who said all accent had to do was contact them and they would reimburse them. Accent have so far refused AVOID THEM.

Réponse de Accent Clothing
Quality product fits perfectly & fast delivery

Réponse de Accent Clothing
Very professional and good customer service, all round happy

Réponse de Accent Clothing
The level of spam is annoying as hell. Do not, I repeat do not give them your details. I've unsubscribed a number of times, blocked the numbers they text you on and they just change and repeat. It's daily

Réponse de Accent Clothing
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