Excellent Service from their Direct Debit service, we use an integration through the Rest API which was really easy to set-up. All documentation is clear and straight forward steps. We normally raise... Voir plus
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Lisez les avis des autres
This was a daunting process with so much at stake with switching our Direct Debit partner. The fallout to any incoming payment delays was a worrying risk of switching to Access PaySuite. Working... Voir plus
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Voir plus
Zoltan Dukai was my contact and did everything that he was able to do to help with my strange problem, in that the 2FS verification code was not coming to my mobile number. All is now rectified and I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Coordonnées de contact
Royaume-Uni
- accesspaysuite.com
4,6
Excellent
360 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy process…
Have just completed registration for set up of D/D system. Even with a change of Smart Debit personnel the process has been easy and smooth. Always able to speak directly to person concerned and all questions answered promptly. Very impressed.
10 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi John,
We're pleased that we could make the setup process easy for you. Thanks for taking the time to leave us a review - we really appreciate the feedback.
Thank you
SmartDebit Team
Great system for DD Payments
9 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Mohammed,
Thanks for the feedback on our system we really appreciate it :)
Thank you
SmartDebit Team
Always helpful & efficient
Always helpful & efficient - great support & platform for processing direct debits & accessing reports.
Would be happy to recommend as a direct debit provider
3 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Kirsty,
Thanks for taking the time to leave us a review. We're pleased you're a fan of our portal and reporting and would be happy to recommend us :)
Thank you
SmartDebit Team
We used SmartDebit for AUDDIS…
We used SmartDebit for AUDDIS migration, the process was simple and the transition went smoothly.
Staff are professional and always responded promptly.
I can't fault their service.
26 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Nathan,
It's great to hear we were able to simplify the AUDDIS migration process and that the project was delivered smoothly.
Thanks so much for taking the time to leave us a review we really appreciate the feedback.
Thank you
SmartDebit Team
Top quality service.
Top quality service.
Always fast and top quality service.
25 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Tony,
Thanks so much for your feedback on our support and service.
We really appreciate you taking the time to leave us a review.
SmartDebit Team
Fantastic service. Would recommend
We have used Smart Debit for several years. The service we receive now is exactly the same as it was when we first joined. The staff, especially Bethan, go above & beyond to assist. The system is very easy to use & staff are on standby to assist with any issues.
I wouldn’t hesitate to recommend them.
25 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Jo,
Thanks so much for the recommendation. We're pleased you found the system easy to use and Bethan will be really happy to read your feedback.
Thanks
SmartDebit Team
Dont Hesitate...Enquire Now
I have used Smart Debit for a while now and even through the COVID-19 pandemic, i have received a great service and professional support. Running a company can be challenging at times and even in challenging times its always good to be with a company which make it easier for you. I recommend Smart Debit massively....you will not be dissapointed.
19 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Chris,
Thanks for taking the time out to recommend us. We're really pleased we've been able to help you through this challenging time and to hear that our service levels have remained consistent. The team pride themselves on setting standards high, so feedback like this means so much to us.
Thank you
SmartDebit Team
We experienced a very helpful and promp…
We experienced a very helpful and promp respose to our request. Nothing to fault.
18 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Philip,
Glad we could help. Thanks for taking the time out to leave us a review.
Thank you
SmartDebit Team
Fantastic Company
Excellent Customer service and ease of transactions. Prompt responses at all times. The website is easy to manipulate and input data.
18 août 2020
Avis spontané
Réponse de Access PaySuite
Hi,
We're glad we have been able to help :)
Thanks
SmartDebit Team
Helpful chatline
We find their chat line to be always helpful. Quick and helpful responses and they always sort our queries - even ones we should have sorted ourselves on their pretty intuitive website!
18 août 2020
Avis spontané
Réponse de Access PaySuite
Hi there,
Thanks for taking the time out to leave a review we really appreciate it.
SmartDebit Team
Smart Debit have been extremely…
Smart Debit have been extremely reliable and efficient in handling all our direct debit requirements.
18 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Paul,
We're really pleased that we've been able to help.
Thank you
SmartDebit Team
Prompt reply as always
12 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Judith
Thanks for taking the time to leave us some feedback :)
Thanks
SmartDebit Team
Always super quick to respond and…
Always super quick to respond and resolve on chat! Great service.
11 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Jane
Thanks so much for your feedback on our service. We're pleased we resolve your query.
Thanks
SmartDebit Team
Service is amazing with Smart Debit.
Service is amazing with Smart Debit.
Any time I have required help, I have ALWAYS had a speedy response from staff members on the Help Chat on the system
They are all amazing, credit to your company.
11 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Liz
Thanks so much for your feedback on our support team and the tech that helps them to support our customers.
We really appreciate you taking the time out :)
SmartDebit Team
The staff are very helpful on the live…
The staff are very helpful on the live chat function, they managed to resolve my issue within two minutes which meant I could get back to work straight away. Thank you
11 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Ryan
We're pleased we could help you through our Live Chat service and get you back on track quickly.
Thanks for the feedback.
SmartDebit Team
Superb customer service
Superb customer service - always on the end of the phone and always so pleasant and helpful.
11 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Daniel
Thanks so much for your kind words about our service. We're pleased we could help.
Thanks
SmartDebit Team
Very pleased
We have been using SmartDebit to process direct debit payments for a few years now and have never had a problem with them. On the few occasion we have had to contact them for help they have been easy to get hold of and dealt with our enquiries/problem quickly and efficiently. Online chat is really good and helpful.
4 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Carla
Thanks so much for taking the time out to leave us a review. We're really pleased that you found our online chat helpful and we have been able to help when you needed us.
Thanks
SmartDebit Team
Excellent customer service
Excellent customer service as always. Very quick to respond and friendly supporting staff
10 juillet 2020
Avis spontané
Réponse de Access PaySuite
Hi Daniel
Thanks so much for taking the time out to leave us a review. We're really pleased that you found our customer service team to be supportive and they'll be thrilled to read these comments.
Thanks
SmartDebit Team
SmartDebit
Excellent company. Always helpful and efficient , would thoroughly recommend.
22 juin 2020
Avis spontané
Réponse de Access PaySuite
Hi Nicky
Thanks so much for taking the time to leave us a review. We're really pleased we were able to help and we appreciate you recommending us to others.
SmartDebit Team
If you need to collect direct debits, the choice is clear
I have used Smart Debit in one of my businesses for nearly 10 years now.
Their web based software is easy to use, and I have watched it grow from a very simple interface when I joined to the feature rich platform that it is today.
Because of their API we were able to integrate our software so we do not have to leave our system both for creating / updating instructions and submitting our monthly billing run for collection.
Their support is amazing on the odd occasion I have needed it, and they even worked with me to implement new functionality into their systems which made our work even easier.
If you need to collect direct debits, the choice is clear: Smart Debit - it ticks all the boxes.
19 juin 2020
Avis spontané
Réponse de Access PaySuite
Hi Craig
Thanks so much for taking the time to leave us a review. User feedback is so important and the development team were thrilled to receive these comments.
SmartDebit Team
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