Excellent Service from their Direct Debit service, we use an integration through the Rest API which was really easy to set-up. All documentation is clear and straight forward steps. We normally raise... Voir plus
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Lisez les avis des autres
This was a daunting process with so much at stake with switching our Direct Debit partner. The fallout to any incoming payment delays was a worrying risk of switching to Access PaySuite. Working... Voir plus
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Voir plus
Zoltan Dukai was my contact and did everything that he was able to do to help with my strange problem, in that the 2FS verification code was not coming to my mobile number. All is now rectified and I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Coordonnées de contact
Royaume-Uni
- accesspaysuite.com
4,6
Excellent
360 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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A Great Product with Great Customer Service, the Perfect Match!
Under our group of companies, we have 5 separate accounts with Smart Debit, servicing over 25,000 customers. Each separate entity utilises Smart Debit's Pulse system differently, which highlights how agile their system is. Although they operate differently, it all culminates in the same result of operating DD collections seamlessly. The customer service we receive is by far and away the best of all our suppliers! This ranges from the likes of Kat, Kelly & Hayley in the Sales & Support teams to David & Basil in Technical Support, nothing is ever too much trouble!
16 juillet 2021
Avis spontané
Réponse de Access PaySuite
Hi Richard,
Its great to hear that so many of the team have been so helpful and the service is living up to the high standards we set ourselves.
SmartDebit Team
Very helpful and knowledgable
Very helpful and knowledgable. Made the process easier and seamless. The team responded well and quickly to our emails and requests.
21 juin 2021
Avis spontané
Réponse de Access PaySuite
Hi Emma
We are really pleased that the team were able to make the process seamless for you, thanks for the review.
SmartDebit Team
Smart Debit & Team are excellent…
Smart Debit is an excellent platform to manage clients as I manage collections for almost 1500 customers.
Organisation is from their team, Danielle, Kelly & others have been very instant to help me with my queries.
Grateful to be working with such team at Smart Debit!
1 juin 2021
Avis spontané
Réponse de Access PaySuite
Hi Saurave
Thanks for your feedback. We're pleased that you have found the team so helpful and you are enjoying using the platform.
SmartDebit Team
An excellent customer service
An excellent customer service. Our query was resolved instantly.
4 mai 2021
Réponse de Access PaySuite
Hi Ikhlaq
Thanks for your kind feedback. We're really pleased we were able to help you quickly.
SmartDebit Team
Great Customer Service
We've been a customer of Smart Debit for a few years now. Cannot fault their customer service. Always available on online chat or by phone and always resolve any concerns or issues we have. Highly recommend.
27 avril 2021
Avis spontané
Réponse de Access PaySuite
Hi
Thanks for your feedback. We're really pleased we can help when you need it, and it's great to know that you're able to reach us on different channels.
SmartDebit Team
Seemed to be a very easy and seamless…
Seemed to be a very easy and seamless process.
20 avril 2021
Avis spontané
Réponse de Access PaySuite
Hi Stewart,
Thanks for your feedback. We're delighted we have made your onboarding process seamless.
SmartDebit Team
Réponse de Access PaySuite
Hi Sue,
Thanks for your feedback. We're pleased we could help.
SmartDebit Team
The company is very easy to deal with…
The company is very easy to deal with and their product makes regular direct debit collections from clients simple and straightforward. Can recommend
23 mars 2021
Avis spontané
Réponse de Access PaySuite
Hi Phillip,
Thanks for your feedback. We're pleased we've been able to make collecting Direct Debits simple and straightforward for you.
SmartDebit Team
Réponse de Access PaySuite
Hi Brian,
Thanks for your feedback. We're pleased you have found the team to be professional and supportive.
SmartDebit Team
always hepful
16 mars 2021
Réponse de Access PaySuite
Hi there,
Thanks for your feedback - we really appreciate it :)
SmartDebit Team
I have an existing account with Smart…
I have an existing account with Smart Debit so was transferring payers from one account to the new one. This process was well managed by the team at Smart Debit, with little involvement from me. Good efficient service.
16 mars 2021
Réponse de Access PaySuite
Hi David,
Thanks for your feedback. We're really pleased we were able to help you migrate your payers to the new account.
SmartDebit Team
Réponse de Access PaySuite
Hi Simon,
Thanks for your feedback on our service - we're really pleased we were able to answer your queries quickly :)
SmartDebit Team
Perfect from start to finish.
5 mars 2021
Avis spontané
Réponse de Access PaySuite
Hi Andy,
Thanks for your kind feedback - we're really pleased you were happy with the service you've received.
SmartDebit Team
Réponse de Access PaySuite
Hi there,
Thanks for your feedback on our company and service - we really appreciate it :)
SmartDebit Team
Friendly, efficient and rapid response
I received a very good service with SmartDebit. The lady I spoke to was very friendly and quick to resolve my query. Excellent service!
23 février 2021
Réponse de Access PaySuite
Hi Olly,
Thanks for taking the time to review our service today. We really appreciate the feedback :)
SmartDebit Team
HI the smart debit service is great
HI the smart debit service is great. BUT can you stop sending surveys on how did we do ????? this must be the forth piece of info you have asked for about how smart debit online chat went. I don't do surveys as a rule, but you have worn me down and i need to ask you to take me off you list of people to ask......
thank you Alison Oubridge.
23 février 2021
Réponse de Access PaySuite
Hi Alison,
Thanks for taking the time to leave us a review today. Thanks for advising us of the frequency of requests, we've investigated and made some changes to the process to improve this. We appreciate the feedback and look forward to continuing to work with you.
SmartDebit Team
Réponse de Access PaySuite
Hi Tracy,
Thanks for taking the time to review our service today we really appreciate it :)
SmartDebit Team
Réponse de Access PaySuite
Hi Ross,
Thanks for taking the time to leave us a review today. We're glad you're pleased with the service and look forward to continuing to work with you.
SmartDebit Team
Professional
Professional, helpful and prompt we look forward to working with SmartDebit.
15 février 2021
Avis spontané
Réponse de Access PaySuite
Hi there,
Thanks for taking the time to review our service. We're glad you found it simple dealing with the support team, and we look forward to working with you.
SmartDebit Team
Excellent
Excellent, professional and very helpful! Have used this company for almost 3 years now and never had an issue!
11 février 2021
Réponse de Access PaySuite
Hi Steven,
Thank you for taking the time to review our service today we really appreciate it :)
SmartDebit Team
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