Ace Auto Protect Avis 

Ace Auto Protect doing business out of Delaware uses deceptive practices. The dealership submitted the service claim for my A/C and told the dealership to send them the diagnostic. The email was never initially answered. I called onsite and asked the dealership to send again. Ace Auto Protect then said someone may get back to us 24-48 hours. 48 hours comes and goes and I called first thing Monday morning. After having to call three (3) times, someone told me with my ZERO (0) deductible I would be out only $4000, because within 90 days of the contract they would only payout max, $500.

I had to pay out of pocket because the dealership never to this day received a response nor payment. I've now asked to cancel my contract since no claims were paid to neither the dealership nor myself and they said that I would receive cancellation confirmation this afternoon, west coast time, and my full refund after that.

After doing more research, I saw that several people are having the same problem with either claims or refunds. I will post my experience on other review sites, so others won't get scammed by this company.

ACE AUTO PROTECT is a SCAM!!!! I canceled my policy in January they have yet to refund my money. Do not trust these people. They said they have issued a check twice. They have never put any energy in returning my money as they did when they initially took it. 💯

I am very very dissatisfied with this Auto Warranty company. I signed up with them last January and 12 days ago. I had a problem with my Kia Sorrento. I took it to the Kia dealer and it has been there awaiting communication from Ace warranty to approve the repairs I’ve tried calling Warranty four times I got through once last week and a “receptionist” told me that someone would be calling me back within 24 hours because that’s the way they do business, I have yet heard anything from them. The customer service at Kia dealer claims that he has not been able to get in touch with ACE warranty that he just gets music on the phone on hold. ( and I have the same situation every time I call them on hold for long period of time just with some type of music in the background and no one ever answers )
I don’t understand why they don’t have full-time customer service for people I have not been kept updated regarding the status of this repair and that is why I am very unhappy and totally dissatisfied with this Ace warranty company , they could at least contact the client at least answer the phone so this is a very frustrating situation and I cannot recommend them at this point and I’m sorry to say that because the person that sold me the policy on the phone was very helpful. Very knowledgeable made promises that obviously were lies .

VERY FRUSTRATING EXPERINCE WITH MY FIRST CLAIM!
This is the first time i put a claim in with ACE at the Mercedes Dealer in Oxnard Ca. So far my car has been at the dealer for 4 weeks My Sat. Radio has been giving me trouble and a few other things, They keep waiting for Ace to approve the Repairs, Very Frustrating! 4 WEEKS and waiting good thing they gave me a good deal on a loner car, But Mercedes is getting fed up with dealing with ACE also.
Week 5 coming up.

I am a owner operator of a auto repair shop where we took in a customer with ACE Auto Protect Warranty. We have worked with dozens of warranty companies and this company is by far the worst I have ever dealt with. We have an authorized claim that was fixed and released to the customer that is unpaid going on 4 months. When I called to find out the issue they explained to me that they sent the check to the wrong repair facility. You would think they would make it a priority to reissue the check but here we are going on 4 months and no check. I'm honestly starting to think this isn't even a real company and the whole thing may be a scam. I can promise you that my shop will no longer accept ACE Auto Protect Warranty.

I BOUGHT THE PLANE MADE A CLAM AND THEY TELL ME OK TOOK IT TO THE SHOP GOT IT FIX THEY WANT PAY DO NOT BUY FROM THIS ACE

These guys stink! I made a bad decision choosing them. My car has been at the dealership for 1week waiting for ACE to get back to them. I have called ACE and all I get is voicemail. I paid in full for 2 vehicles, this is the first time I have tried to use them, I’m asking for 100% refund, they are guilty of false advertisement
Don't do business with this company.
I have filed a complaint with the better business, and will follow that up with complaints to the FCC and US Attorney Generals office for false advertising and deceptive trade practices

This company is a scam!!! Simple as that! They need to be shut down and reported to the federal government! Should not be allowed to get away with stealing money from the hard working people of this country! When you speak to Marcus miller he tells you that everything is covered and is only concerned with getting your credit card information as quickly as possible. Once it’s time for them to pay for your car all of a sudden they don’t cover multiple things

They do not honer the contract and won't put it in writing. Stay away from this company.

Never responded to your claim after submitting for over a month. Calling them a few dozen times left my info but no one called me back

Did not do any Repairs took two days to get back to the auto repair shop DO NOT PURCHASE THIS IS A SCAM

Horrible company I was not taken care at all and looks like scammers

I started off looking at different extended warrantys. I narrowed down to just a few. Ace being one of them. Received a call and this rep gave me his spill and asked what credit card I wanted to use. Explained I am looking at others to make the best decision. He called me back the next day and I told him I was still looking. I also told him that I called the totota dealer and they had never heard of them. He said he highly doubted that is if I were lying. He called again the next day and I told him I went with someone else. He was persistent of who it was so I told him. Then he began to tell me what a bad decision it was because the company I chose did all sorts of things that Ace doesn't. I just hung up the phone. Today I get another call and explained this to him because he wanted to know how much I paid. This company is like a bunch of pushy car salesmen trying to get you to make an impulse buy. I would never do business with this company. They may have a good warranty system but I will never know because of the sales tactics used.

This business is fraud. Don’t buy this service. I paid about $1700 extend warranty for my Ducati. I was promised all repair costs will be 100% paid. My Ducati went to the Ducati dealer for repair which repair cost around $700 last November but ace protect didn’t pay them. I was told by ace protect to pay the repair cost then I will have full reimbursement.
I have not received the reimbursement over months. I called the every 2 weeks but they make story every time I called.

They charged my credit card, I did not sign the contract and attempted to cancel a few days later. They ignored my request to cancel and refund but instead used high pressure tactics for me to not cancel. It took my disputing the charge and over 30 days to get the charge credited.

Ace Auto Protect really saved the day when my transmission acted up. Thanks to their coverage, the repair costs were fully taken care of. It's a relief to know they've got my back, especially when it comes to critical parts like the transmission.

Ace Auto Protect stands out from the crowd. Their service is not just about covering repairs; it's about a smooth, worry-free experience. Happy customer here

Thumbs up for Ace Auto Protect! I've had the pleasure of relying on their coverage, and it's been a breeze. No complications, just straightforward and reliable service.

Most importantly, I felt like I was dealing with honest people. I highly recommend & will definitely be back if/when there's a need.

Initially, I opted for the dealer's warranty when purchasing my car. However, after a couple of minor repairs that left me feeling unsatisfied, I decided to switch to Ace Auto Protect. The difference has been remarkable.