Activepeaks Avis 43

Réponse de Activepeaks

ll y a 5 jours

Hi Jaki,

Brilliant to hear the rucksack is working well for your gym days and is just what you needed. We’re really glad it’s been a good fit, and we appreciate you sharing that with us.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi AC,

I completely understand the frustration here — the longer wait and overseas fulfilment weren’t what you expected. We’re a Netherlands-registered business and work with international fulfilment partners, so I’m sorry for any confusion around that. I’m glad the product itself looks fine, and we’ll take this feedback on board.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Lizzy,

Fair point — we’re really glad you’re happy with the quality, but we understand the slower delivery took the shine off a bit. We’ll take this on board and keep working with our logistics partners to make the wait smoother where we can.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Amanda,

Yay, that’s exactly what we love to hear — great price, fast delivery, and a hat that’s comfy and just as described. Really glad it ticked all the boxes for you.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Paul,

Really glad the team kept you updated straight away when the item ran out of stock. It’s not ideal when that happens, so we’re pleased the extra 20% credit helped make things a little better.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Sue,

Love hearing that it arrived just over a week after ordering and that you’re really pleased with it. We totally get the parcel update nerves too, especially after a rough carrier experience before, so we’re glad this one ended well.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Mosaics.

Really happy our team could help with the courier query and put your mind at ease so quickly. Patient, friendly support makes such a difference when you’re waiting on an update, so it’s lovely to know that came through.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Elizabeth,

So glad our team could still look after you properly, even with a smaller purchase — that kind of care should never depend on order size. Really appreciate you sharing this with us.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Gavin,

That’s really disappointing to read, especially after waiting two weeks and finding the shirts weren’t right in size or material. We’re sorry the return process has felt unclear and frustrating, and we genuinely value your feedback around making our return information easier to find before ordering. We’ll take this on board and use it to improve the experience.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hi Liz,

Amazing to hear this — so glad it arrived well packaged, undamaged. Lovely to know the quality stitching stood out too; that’s exactly the kind of detail we want you to feel confident about.

Best regards,
Team Active Peaks

Réponse de Activepeaks

ll y a 5 jours

Hello Sarah,

Love hearing this — so glad the quality hit the mark and that it’s just what you needed for your open water swimming adventures. Hope it gets plenty of use out there.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Helkym,

So glad the quality felt worth the wait — that really means a lot. Thanks for being patient with the delivery, and we’re happy it landed well in the end.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Matthew,

Thanks for the honest review — glad they’re okay to go, though it sounds like there’s still room for us to do better. If you’re open to it, please send our team a quick message with what felt missing, and we’ll take a proper look.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Rosy,

Love hearing this — so glad the hat feels light while still giving you the sun protection you wanted. Thanks for sharing, it’s lovely to know it’s doing the job out there.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Lydia,

I’m really sorry your flask arrived damaged and that the box was in such poor condition too — that’s honestly disappointing. I understand why the quality and seeing a similar-looking flask elsewhere would raise concerns; we’re not affiliated with SHEIN or any other marketplace, but I completely get why it felt frustrating. Please contact us directly through your order email so we can look into this properly with you.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Jayne,

Thank you — that’s so good to hear, especially that the 3XXL was a perfect fit for your husband at 6ft 9. Glad the lightweight hoodies were such a hit, and it’s lovely to know he’s already ordered two more.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Nicholas,

So glad ordering felt straightforward and that Freya could help with the delivery timing so warmly. She’ll be really pleased to know her prompt updates and care made the experience easier.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Christine,

Sorry the hat took a little longer than expected to arrive, but I’m so glad it ended up being exactly what you wanted. Really lovely to hear it felt worth the wait.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Bull,

Amazing to hear — so glad our team could quickly sort the next size up for you. It’s lovely to know the shorts felt excellent quality too, even with the sizing hiccup.

Best regards,
Team Active Peaks

Réponse de Activepeaks

2 mai 2026

Hi Anna,

So glad the communication felt clear and that the footwear matched the photos — that’s exactly what we want when someone orders online. Love hearing that the quality and price felt right too.

Best regards,
Team Active Peaks