Activewear Group Avis 

There's a reason that these people only score 1.3 on their dealings, if I could give them a minus I would... please read the reviews before buying! My experience has been similar:

For those people who have bought from them and have a problem, can I remind you of your rights to cancel any order under the Consumer Contracts Regulations, which grant you a 14-day "cooling-off period" to change your mind and cancel your order.

For goods: Your right to cancel begins the moment you place your order and ends 14 days after the day you receive the items.

How to cancel: You can cancel at any point before dispatch or while the goods are in transit. Notify the retailer in writing or by email.

Refund timing: The retailer must issue your refund within 14 days of receiving the returned goods or receiving proof that you have sent them back.

If you cancel before the goods are dispatched, you are entitled to a FULL refund (including delivery costs).

I hope this helps.

Bought item which was shown in stock. Chased and told not in stock and then received stock. Never sent and no tracking even after emailing 3 times. Told could get refund with a 20% restocking fee. Chased again and they replied at 1530 on a Sunday saying would look into it. Just a pack of lies. Thank goodness for PayPal as raised issue and received refund through PayPal. Don't think I will ever hear from Emily- Jane again or Indeed ever receive item. Stay away and do not order anything from them

Absolutely atrocious company that takes your money and doesn’t send you what you have paid for.
Ordered 2 pairs of cargo trousers but nothing has arrived.
Cannot be bothered to answer emails .
Looks like I will have to initiate a chargeback in an attempt to get my money back.
Would give minus rating if I could
Avoid this company at all costs

Ordered paid extra for 1-3 business postage, no item, no emails, no response to messages, I just want my money back now, extremely disappointed, appalling customer service and business, refund wanted including the extra money I paid for postage

If I could give no stars, I would.
Absolute shocking customer service, they don't respond and when you finally get through to someone you're told they 'left the company for 2+ weeks' !
You wait months for them to actually send the goods, when it arrives, clothing is either missing or different/additional logos than you asked for. They will try to make you pay return postage for their mistake.
Avoid at all costs!!

Delivery was ok, but they sent wrong size, I posted back following day, I've now been waiting over 2 months for replacement or refund, customer service is terrible, I've been told I've been refunded a obscure amount but I have not, still in dispute with this place, I'd probably stay away from this place

I have never dealt with a company operating at this level of dysfunction. After around 50 emails, Activewear Group still hasn’t issued the refund they promised repeatedly. They held my money for months, ignored my cancellation, and even provided false information to my bank during the dispute process.

Despite confirming the returned goods months ago, no refund has ever been issued. Their behaviour has forced me to escalate the matter to the ICO and Trading Standards, and I still do not have my money back.

They have no phoneline, no proper customer service structure, and no accountability. Everything about this operation feels like a dropshipping setup run with student‑level staff working from their bedrooms. Nothing resembles a professional retailer.

Everything they sell can be sourced elsewhere for the same price or cheaper, without the months of stress, silence, and misinformation.

I have also submitted four Subject Access Requests since 28 April. All have been ignored. That alone should be a warning to any customer considering giving this company their personal data.

Honestly, heed my warning. There are countless reputable retailers offering the same products without the chaos. They have been incredibly rude and offensive too.

This company is a scam avoid at all costs. They sent me items when I'd cancelled the order. They made me post back at my own cost, I sent it back to them and they have refunded me only part of what I paid. They will not respond and have not done what they promised by email which was to issue a full refund and cover the return postage. The worst of all companies and I intend to keep writing these reviews until they refund me.

Scam, avoid at all cost

I placed an order on 17th May and paid £5.83 express shipping to ensure my items are received in time for my holiday.

No updates and chased on 21st May to say I needed it cancelled as the items won’t make it on time. Vendors apologised to say item was out of stock (I didn’t get notified about this status) but the items just back on stock again. I want to reiterate I paid £6 to get it in 3 business days.

I was told today the item was processed and if wanted to return that I have to pay for 20% restocking fee - I find it cheeky that they went ahead processing the order when I have already requested to cancel.

Avoid at all cost, get your items somewhere else.

Shocking and shabby customer service. When the order still had not been fulfilled after 3 weeks I tried to cancel only to be fobbed off with apologies about stock shortage. When I tried to cancel the order they ignored until I threatened to contact my bank and even then said a restocking fee would be charged. Doubt I will ever see the refund. From reading other reviews here they should be investigated by Trading Standards

Extremely disappointing experience.
Order S383877

I placed an order for my small business and received confirmation that it had been received by the warehouse. After hearing nothing further, I had to repeatedly chase for updates, only to eventually discover that the items were actually out of stock. The company later admitted that their system had failed to send the out-of-stock notification.

Despite multiple emails requesting clear information about stock arrival, dispatch, and delivery dates, I received only vague responses with no firm dates provided. The delay impacted my ability to fulfil orders for my own customers and caused unnecessary stress and inconvenience.

After losing confidence in the order, I formally requested cancellation and a full refund. My cancellation request and refund questions were ignored, and instead I received what appeared to be a generic response advising that the order was “on its way” without addressing any of the points I had raised. Even after clearly stating that I no longer wished to proceed with the order, I was still not given confirmation that it had been cancelled or that a refund would be processed.

They take payment up front and then do not deliver. The charity I work for placed it's order in March and have not yet received delivery.
Customer service is appalling, with emails going unanswered. It is virtually impossible to get through to them by phone.
My advice is to never buy from this company

First order in 2025, came quickly and as described. 2nd order made in april never arrived, no updates, after email, said it had been out of stock but will soon be with them, then a month later, still no items and no reply on email. I assume this company is on the verge of administration. Chargeback started via bank.DO NOT USE

Waited over six weeks for delivery and contacted them four times. Had two responses saying that my "in stock" items were due in within days. No response to my requests for a refund so I had to sort it through my credit card provider. Wasted six weeks and paid more to someone else but at least they delivered. Just shows you get what you pay for

Ordered shirts - three months and still wating for them to be delivered!

This was the worse service for receiving merchandise. It took a month. I had an order due on the 16th of May. Had to order from another vendor. A one rating is to high for them ZERO looks better. Never again will I order from them. If you don’t like the merchandise and have to send back it will cost you a fortune they are in the UK. Pissed in the USA😤

1 star is even too much.

Placed an order a month ago for 2 tshirts.

When I queried it, I was given some piss poor explanation that they didnt have any in stock and that I would receive my goods when they did arrive.
Have emailed several times since.

Absolute shambles.

Avoid at all costs!
I will probably never receive my goods or my money

DISGRACEFUL !!!! DO NOT USE THIS BUSINESS. Would give zero stars if I could.
I am absolutely devastated; I did a bulk order with Activewear Group - spent a HUGE amount of money (thousands...!) and the order has still not arrived. I've been contacting the company multiple times daily with no resolution or response. I am so stressed and frustrated.
I will have to contact Trading Standards. The emotional stress and financial loss is devastating.

6 weeks and constant chasing to be sent and email saying if I cancel there is a 20 % charge. Disreputable company do not use. Raise dispute with CC company so hopefully their credit rating will start to be impacted.

DO NOT USE THIS COMPANY. I strongly recommend reading the reviews before placing an order.
My experience has been extremely disappointing. The company accepted my order and payment for express delivery (1–3 business days), yet the order was never delivered within the promised timeframe. Communication has been very poor throughout, with no direct customer contact available and customer service taking several days to respond to emails.
As we received neither the order nor any explanation regarding the delay, we were forced to purchase the items elsewhere. Although the company later admitted the issues were on their side, they then added a further 20% handling/restocking charge when we requested to cancel the order due to their failure to deliver on time, in addition to expecting us to cover return postage costs.
For context, I placed the order on 13/05, paid extra for express delivery, and as of 27/05 I still have not received the goods.
This is the worst customer service experience I have encountered, and I wish I had read the reviews beforehand. Please do not make the same mistake.