My experience has been extremely good, the product quality and service tools provided we great value for the money paid for my Dell Laptop Battery. It took a little longer to arrive than expected,... Voir plus
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Same as everyone else, after purchase, noticed I have done a big mistake. After many issues all I can say, I bought through PayPal, after 15 days without delivery I whent through PayPal money back,... Voir plus
When ordering please remember it's coming from China on a slow boat and don't expect it quickly. Mine took about 3 weeks and looks a genuine charge and no sign of overheating. For people complaining t... Voir plus
These jokers are making out the battery is genuine when its clearly not as they have obviously screen printed an original label but on theirs they have covered the words DELL with black tape. They don... Voir plus
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111 avis
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It took over 30 days for delivery
It took over 30 days for delivery. I contacted them multiple times. Even tried tracking the shipping They never replied. Do NOT recommend working with this company.
21 mars 2018
Avis spontané
Wasted 30 euro on a cheap Chinese…
Wasted 30 euro on a cheap Chinese knockoff that took over a month to arrive from China (they advertise it's coming from the UK- LIE!!) And then it didn't even work, total refusal to answer my emails or give me a refund. I will never deal with this shower of scam artists again!!
3 mars 2018
Avis spontané
1 Month later. Still no adapter. Non-responsive customer service.
I ordered January 1st 5-7 day via DHL. The tracking number shows it shipped Jan 8 from Singapore via Singapore Post. Then arrived in L.A. the 11th and handed over to USPS. It is now the 20th and I have not received the adapter. No reply to my emails for an explanation. If I knew it was going to take a month I would've paid full price. Do yourself a favor and order from somewhere else.
20 janvier 2018
Avis spontané
Adapter Family are awful
Adapter Family are awful. Very bad customer service - in fact, it does not seem to exist. My laptop battery arrived late. Then it did not work. I have contacted them 5 times and had no reply to return the item. That is £40 wasted. The company gives the impression it is based in London, but it is in China. I know there are lots of great Chinese companies. This is not one of them. Avoid this company - they are thieves and give China a bad name.
12 janvier 2018
Avis spontané
Slow delivery, Wrong product, No basic customer service
My initial understanding from their website was that they are UK based company (guessing from the web address) and they deliver very fast as they say on their website that they deliver within 2-5 business days. It took nearly 3 weeks for the delivery to arrive. During that waiting time, I found out that the adapter had actually been delivered all over from China not from the UK, which I wouldn't have minded if they had been honest about it. When the adapter finally arrived, I found out that they sent me a completely wrong adapter than what I ordered and of course didn't work for my laptop. I emailed them number of times but received no response whatsoever. Very bad service and dishonest information on the website. I recommend everyone to stay away from them and to avoid wasting your time and money!
18 décembre 2017
Avis spontané
They STOLE MY MONEY and lied about the …
They STOLE MY MONEY and lied about the returns. I have requested a return immediately after realizing I had gotten the wrong item.
I have sent a return request (as per their return policy) 4 TIMES with only one elusive answer.
DO NOT BUY FROM THEM
18 décembre 2017
Avis spontané
I dont know when my package arrive they …
I dont know when my package arrive they gave me the tracking number but it never work on DHL shipping company
If i lose money how can i get it back ?
14 décembre 2017
Avis spontané
AdapterFamily - beware
I also made the mistake of purchasing an adapter from this company thinking it was based in the UK. Sent the wrong adapter and am now 3 weeks awaiting an RMA which I believe will never arrive. Please be advised not to make the same error - buy your adapter elsewhere.
20 novembre 2017
Avis spontané
Stay well away
Stay well away, sent an adapter that wasn't powerful enough and tried to tell me I had ordered the wrong one. They said they had sent a replacement but it never arrived and now are ignoring e-mails!
31 octobre 2017
Avis spontané
Don't trust adapterfamily.co.uk
Don't trust adapterfamily.co.uk
They are a fake company. I ordered a laptop charger from them a while ago and never received it. I wrote to them but no reply. There was no other way to contact them. They took the money but didn't send any product back!!!!!
They have their website name as a UK based one but then when searched for them, it seems they are in US and also China. Very fishy. Don't trust them. I only leave this review so others wont be in my situation too.
21 octobre 2017
Avis spontané
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