Adjustamatic Avis 

I wish I had known what Adjustamatic’s after‑sales service was really like before I bought from them. The sales process was fast and efficient — they were very quick to take my money and deliver the bed. Unfortunately, that level of efficiency disappears the moment you need support.

Soon after receiving the bed, I discovered a clear fault with the mattress. When I reported it, Adjustamatic tried to dismiss the issue by claiming their engineer had inspected it and found “nothing wrong”. This was simply untrue. When the engineer visited me, he openly acknowledged the fault and said it was clearly visible. For the company to contradict their own engineer’s findings is unacceptable and raises serious concerns about honesty and accountability.

I also made it absolutely clear that I am disabled and rely heavily on a proper mattress for my comfort, mobility, and day‑to‑day wellbeing. You would expect a company that markets itself as caring about people’s health to show some urgency or compassion. Instead, mentioning my disability made no difference at all. There was no attempt to prioritise my case, no temporary solution offered, and no recognition of how essential this is for me.

Despite the urgency, I was told I must wait 4–6 weeks for a replacement mattress. The issue isn’t just that I need a new mattress — it’s that I need one urgently, and Adjustamatic showed absolutely no willingness to accommodate that. Their lack of concern has left me struggling unnecessarily.

To make matters worse, I escalated my concerns directly to the CEO. I wrote to him personally, outlining the situation, the engineer’s findings, and the impact on my health. He did not respond. Not even an acknowledgement. If the CEO cannot be bothered to reply to a disabled customer who has been left without a functioning mattress, it speaks volumes about the company’s priorities.

The contrast between their behaviour before and after the sale is staggering. They were attentive and efficient when taking payment, but once a problem arose, they became slow, dismissive, and unhelpful. I have been left feeling ignored, undervalued, and extremely disappointed.

Adjustamatic need to understand just how poorly they have handled this situation. Their lack of urgency, their contradictory explanations, and their complete disregard for my disability have caused significant frustration and distress. I strongly urge anyone considering buying from them to think very carefully about the level of support they may receive once the sale is complete.

Absolutely fantastic this bed has been the only bed I've been able to sleep in for years would recommend them to everyone

Ajustamatic made several appointments they changed the first one I stayed in all afternoon but they didn’t arrive they rang me 4 days later made another appointment then changed that so I told them not to bother I thought the salesman was very poor but it seems they are all just as unreliable

I've been a loyal customer since 2021 when I bought my first chair from them. I bought my second in 2024, paying nearly £6,000 for an Adjustamatic Blenheim . It's aftersales service- once the warranty has expired - is an appalling rip-off. They charge a call-out fee of £189 which includes the first 20 minutes...with an additional cost for parts - in my case, £120 for the handset. You can (nearly) buy a new riser recliner for that price.
I'm a very disappointed ex customer.

Just paid 5k for a large double electric bed. Absolute rubbish. Fabric glued to an MDF frame, no cushioning behing to pad it out. Head board wobbles.
Mattress is comfortable and mechanism seems to work as described.
Looks cheap and is definitely not worth the money. Can not see the bed lasting the stated warranty period.
Plus the rep gets 20% commission so tgat should tell you all you need to know.
Don't get stung like me.
The delivery lads were brilliant, best part of the whole experience.
If you spend a significant amount on a bed you expect a standard of quality, fit and finish. My experience is it's just tat that is over priced

Bought a recliner chair which cost £7,000. It really wasn't worth the money. It is uncomfortable to sit in. After sales is non existent. Rep full of promises & skso promised a follow up visit when chair had been delivered. Never happened! No contact from anyone. Worst part was after spending so much money on a supposedly perfect chair, soon after chair was delivered, we were given a phone call offering a big discount on a chair. The sales department obviously knew we had been looking but unaware we had already purchased a chair stupidly & at full price. Would not buy from this company again or listen to the false promises. Extremely dissapointed & a waste of a lot of money.o

Good face to face customer support both on the store and by delivery team. Also communication throughout was good.

From the first visit to your Southampton showroom we had great experience from your staff. The guys who delivered the bed were great and very helpful with fitting the bed. Since we’ve been using our extremely comfortable bed our only complaint is that the mattress keeps sliding out of position and we would like some advice on what to do about it.

Delivery on time and very pleasant men
Bed as described. Very comfortable. Came just in time as I fell and injured my back. Sitting up in bed was so much easier than anordinary bed.
Hope it will give us years of good sleep

There is no problem with the product or the company,

I didn't find like I expected to expensive but the quality is not that much

My latest experience with Adjustamatic. To be fair Adjustamatic had been good until it came to ordering another set of mattresses. We are finding the mattresses very uncomfortable. To cut a long story short, a consumer has only 14 days in which to advise Adjustamatic of a problem with the mattresses. I am of the opinion this is too short a period for anyone to know whether there will be a problem and it is unfair terms and conditions. So be warned.

I bought a new mattress from adjustamatic. It was expensive, but it’s very comfortable. I hadn’t realised how bad my original one had got. It took about six weeks from order to delivery. It was delivered within the timeframe they said, the guys were very efficient in delivering the new and removing the old. Altogether very pleased with the experience.

I was not happy with my original mattress and paid to replace it.
One of the problems I had was that the mattress moved diagonally at the head end up to 30centimetres.
It was not too difficult for and able bodies person to move it back, but impossible for me.
My new mattress also moves approximately 5/6 cms.

BAD EXPERIENCE , RUD STAFF , BAD MANUFACTORY , ZERO COMUNICATION

Fantastic very happy with my purchase

Pleased with bed, services engineers competent and pleasant to deal with.
however customer relations not so good. Little or no contact between departments, leading to delays and missunderstandings,
Still waiting, after numerous request for instructions how to use the bed

The men show me every think I need to know about the bed haw it work also the men that put in my oder he was very help full I am so please with bed

Despite asking them not to keep calling me they continue to do so up to 4 times daily
Constantly harrassing
Poor review left because of this