Advanced Truck Parts Avis 

Réponse de Advanced Truck Parts

24 févr. 2026

We’re very sorry to hear about the situation with the CECU module and understand how frustrating this must be — especially when your truck is down.

If you purchased module Q21-1076-2-100 and the Kenworth dealership confirmed the unit you received is actually Q21-1075-2-100, that’s a serious part number discrepancy. With electronic control modules like CECUs, even a small variation in the suffix can prevent programming and proper operation.

We also apologize if you’ve had difficulty getting a clear resolution after contacting us multiple times. When it comes to semi-truck electronic control modules and heavy-duty truck parts, accurate part numbers and quick resolution are critical to getting you back on the road.

Please contact us directly with your order number and, if possible, provide a photo of the module label and any documentation from the Kenworth dealership confirming the mismatch. We want to review this immediately and work toward getting you the correct module as quickly as possible.

We understand downtime costs money, and we appreciate the opportunity to resolve this properly.

Réponse de Advanced Truck Parts

24 févr. 2026

We’re very sorry to read this and understand how serious the impact was for you.

If you paid for overnight shipping and the part was not sent until after you had to call back, that is not acceptable — especially when it resulted in lost work. We fully understand that when ordering semi-truck and heavy-duty truck parts, delays can directly affect income, customers, and schedules.

Losing a week of work is significant, and we don’t take that lightly. Expedited shipping is chosen for a reason, and we should have met that commitment or proactively communicated if there was an issue.

We would appreciate the opportunity to review your order timeline, shipping method, and processing notes to understand exactly what happened. Please contact us directly with your order number so we can investigate further.

We sincerely regret the frustration and the financial impact this caused.

Réponse de Advanced Truck Parts

23 févr. 2026

We’re very sorry to hear about this concern.

If you were told by a salesperson that the turbocharger was new and you received a rebuilt or remanufactured unit instead — without being clearly notified — that is understandably frustrating. The distinction between new OEM and rebuilt turbochargers is extremely important, especially for diesel and heavy-duty truck applications.

At Advanced Truck Parts, product condition (new, OEM, remanufactured, or used) should always be clearly identified on the invoice and in the listing. If there was any miscommunication or fulfillment error, we take that seriously and want to review it immediately.

Please contact us directly with your order number and any documentation showing how the unit was represented at the time of sale. We will review the listing, invoice, and internal notes to determine what occurred and work toward a resolution.

We appreciate you bringing this to our attention and hope to address it properly.