I spoke with Rachel she was most kind and understanding to get the issue resolved and the level of understanding for my personal circumstances was just next level. Thank you Rachel!
L'entreprise a répondu
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Lisez les avis des autres
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Voir plus
L'entreprise a répondu
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Voir plus
L'entreprise a répondu
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Advantis
Écrit par l'entreprise
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Coordonnées de contact
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Royaume-Uni
- advantiscredit.co.uk
4,3
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Zoe was really kind and supportive…
Zoe was really kind and supportive about my situation, she made me feel very at ease and not judged
16 avril 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Zoe provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Réponse de Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Amazing customer service
Amazing customer service, got everything sorted, polite, friendly and very helpful
13 avril 2026
Avis spontané
Réponse de Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Scam artists threaten nurse.
The threatening letters received from this company have scared my wife to death. My wife is an NHS nurse, this company claims she has not paid enough tax. We phoned HMRC and they say she has paid the correct amount. But still the letters come. How do you sleep at night you vile scam artists?
10 avril 2026
Avis spontané
Réponse de Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
I was putting off contacting advantis…
I was putting off contacting advantis but finally did and they were a great help, thanks Oliver
9 avril 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver was a great help on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I thought I was being scammed again and…
I thought I was being scammed again and after a lengthy conversation, I realized that I may need to trust even when red flags are flying around. Thank you for your patience Oliver.
9 avril 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver provided such great support on your Webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I was lucky enough to be put through to…
I was lucky enough to be put through to Rebecca ,I didn’t catch her last name but she was the nicest soul I’ve spoken to in a long time,so patient and understanding but also very compassionate and competent
You should be very proud,thanks again Rebecca
8 avril 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Rebecca provided such great support on your call and was patient and understanding. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Allie B was very understanding her…
Allie B was very understanding her customer services was brilliant. She just took time and patience to speak to me and gave me lots of helpful numbers and she’s a credit to your company.
8 avril 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Allie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Nothing yeah took money off me lol but…
Nothing yeah took money off me lol but the staff were so helpful merry Christmas from Santa gareth
1 avril 2026
Avis spontané
Réponse de Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Charlie was amazing
Charlie was amazing. I have a very complex case as the last 10 years have been very difficult for me but Charlie was so kind and patient with me while I explained my circumstances. I wish there were more people like Charlie in the world as it would be a much better place. Huge thank you to Charlie and please give her loads of praise as she’s a credit to your company. Have a wonderful Easter Charlie!!
1 avril 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
It was a Pleasure
31 mars 2026
Avis spontané
Réponse de Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
amazingly supportive
amazingly supportive and made a difficult issue resolvable quickly
27 mars 2026
Avis spontané
Réponse de Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I was worried about my finances and was…
I was worried about my finances and was worried about to speaking to someone about this but Sandra was amazing and put me at ease. I really appreciated her tone and way she communicated the best way for me to get out of this financial situation.
26 mars 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sandra provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Prompt polite service
26 mars 2026
Avis spontané
Réponse de Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Professional and friendly
Professional and friendly. The team set my mind at rest. Mark and Kieran are a superb asset to the team.
26 mars 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that both Mark and Kieran provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ref - 29622171
Sent a Letter for somebody who has never lived at this address a Morgan Smith he/she has never been here so please don't send anything else here.
4 mars 2026
Avis spontané
Réponse de Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Easy to sort the problem and quick
Easy to sort the problem and quick. Very helpful
25 mars 2026
Avis spontané
Réponse de Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
A very difficult situation made much…
A very difficult situation made much easier with kindness & helpfulness. Thank you Zoë
24 mars 2026
Avis spontané
Réponse de Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Zoe provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
A really helpful and understanding guy…
A really helpful and understanding guy took me through all the process..
He helped to ease the pressure I’m u der
23 mars 2026
Avis spontané
Correspondent Ashleigh was very helpful
23 mars 2026
Avis spontané
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