Booked smart meter installation via so energy no one showed up so I rang aes at 8.15am to be told engineer was en-route, the engineer contacted me at 9.30am (bear in mind I was the 8am slot, was promi... Voir plus
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No Show! Appointment booked via Octopus Energy for smart meter install by aes-smartmetering. Did not turn up, nor contact me to tell me they would not be turning up. No response from phone number pr... Voir plus
L'entreprise a répondu
Abysmal engineer. Wanted to cap my meter ss he had no clue on how to test it. Nothing wrong with my meter, as it was set no “ not smart” at my request. After i got sick of his fantasy story and his “... Voir plus
Booked meter installations via SO Energy. Engineer didn't turn up and no phone call to tell me he wouldn't. Contacted AES who told me he has been held up on a previous job and my options were 'book an... Voir plus
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184 avis
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The worst company ever.
The worst company ever to have install any form of EVCP.
A track record of no communication, track record of not providing quotes and a track record of lies.
Hopefully the Government will revoke them being able to install any equipment.
Avoid them, avoid them, avoid them.
19 juillet 2022
Avis spontané
Réponse de aes-smartmetering.com
Good Afternoon,
I am sorry to hear that you have received this service it is not what we pride ourselves on, your customer details are not visible on Trust Pilot can you please email me charlotte@aes-smartmetering.com with your customer details and I will be happy to look into this for you
Kind Regards
Charlotte at AES
Ionut attended my house to install my…
Ionut attended my house to install my charger. Done a great job would 100% recommend
18 juillet 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi June,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Fitting of EV charge point
Paul and Ernie came to fit a new ev charge point, arrived promptly and explained the whole process, they were completely professional during the visit, any inconvenience was kept to an absolute minimum, instructions on how to use the charger were clear and concise and the guys left leaving the house as clean as they found it
11 juillet 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi there,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Earl attended my property and completed…
Earl attended my property and completed my every charger and he did an excellent...100%
11 juillet 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Catherine,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Réponse de aes-smartmetering.com
Hi Carole,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Joe and Hameed installed our EV charger…
Joe and Hameed installed our EV charger today, very pleased with both the installation and the professionalism of both the chaps.
23 juin 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Tim,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Just had a home ev charger installed
Just had a home ev charger installed
today by phill and is mate top class service very professional thanks phill
31 mai 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Dylan,
Thank you for the review, I will pass this onto the team!
Have a great day.
Zac from AES
Great installation job by Jake today
Great installation job by Jake today. Took time to explain how to use the car charger, felt comfortable all safety measures followed and left everything very neat and tidy.Time chasing up surveyor prior to the job being booked was stressful though.
26 mai 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Becky,
Thank you for the review, I will pass this onto the team!
Have a great day!
Zac from AES
Great job
After waiting 7 months for BPPulse to install a charger Motability connected me with Ohme who use AES. Nathan came this morning , worked nonstop until 5 pm, had to clamber about in a cluttered roof space as it wasn’t a straight forward installation , no complaints!
He was able to tuck the cable in beside the drain pipe , he tidied up afterwards. Splendid , I’d recommend to anyone.
20 mai 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Jan,
Thank you for the review, I will pass this onto the AES Charge team who will be very pleased to hear!
Have a great day!
Zac from AES
Engineer was great, but admin wasn't the best
Had an EV charger installed by Paul today and he did a great job. He was very helpful, polite and tidy. I could tell he wanted to do the job properly rather than do the minimum and head off. Would definitely be 5 stars for the engineer.
The process of ordering wasn't so smooth. The website was flaky and unstable. I had to confirm I'd read Ts&Cs even though there weren't any to be found. I was told my installation was non-standard and would need to be priced and assessed before it could be booked - but payment was taken immediately anyway! I was not impressed with this side of things.
However, the important bit was the installation and I can't fault that.
18 mai 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi David,
Thank you for the review, I do apologise for this, I will pass this feedback onto the team and have this investigated further for you.
Have a great day!
Zac from AES
Quick and Helpful
Hameed was helpful, worked quickly and was very accommodating.
13 mai 2022
Avis spontané
Réponse de aes-smartmetering.com
thank you for the great review!
Ernie and Dave can’t thank you enough
We had Ernie and Dave this morning. They were On time; communication was excellent and their skill were on point. Thank you for the smooth transition for what was a hard job being on two floors with the electric and being a town house. Cheers guys!
5 mai 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Claire,
Thank you for the review!
Have a great day!
Zac from AES
AES great fitters
Just had to two guys from AES come and install my smart meter this morning. They were both very polite and informative and did a quick and clean job.
At all times they told us what they were doing and what to expect, walked us through money saving tips and how to use the meter. I am just annoyed i forgot there names. but they were working in the NN5 area. Thanks
29 avril 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Geoff,
Thank you for the review, I will pass this feedback onto the team!
Zac from AES
Excellent service.
We had Sean Matthews and his colleague Deniz out today to fit an EV Charger. Both were very polite and friendly. They did the job well and left everything clean and tidy. Very happy with the service.
20 avril 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Sara,
Thank you for the positive feedback, the AES Charge team will be very pleased to hear this!
Zac from AES
Had aes come out today to fit my new eV…
Had aes come out today to fit my new eV charging unit, couldn't recommend them enough, very knowledgeable and I found Ijaz soofi very helpful and kind
20 avril 2022
Avis spontané
Réponse de aes-smartmetering.com
Hi Robert,
Thank you for leaving such positive feedback, I will pass this to the AES Charge team.
Zac from AES
Great Job 👍
Our installer, Mitchell, did a great job. Very helpful, friendly and efficient.
31 mars 2022
Avis spontané
Réponse de aes-smartmetering.com
thank you for the review!
Kind Regards
Charlotte at AES
Great service from our engineer Ernie
Great service from our engineer Ernie, arrived on time and did a first class job, well pleased and would recommend aes to anyone.
30 mars 2022
Avis spontané
Réponse de aes-smartmetering.com
thank you for the review!
Kind Regards
Charlotte at AES
Engineer Failed To Attend Appointment
This Company is completely incompetent. Today I took time off work for a smart meter installation. The engineer did not arrive, and I didn't even receive any communication to explain why he did not attend. If you book a smart meter installation don't expect them to arrive or make any communication with you.
28 mars 2022
Avis spontané
Réponse de aes-smartmetering.com
Hello
I am sorry to hear that you have received this service can you please email me at charlotte@aes-smartmetering.com and I will look into this for you
Kind Regards
Charlotte at AES
Had a ohme ev charger install today…
Had a ohme ev charger install today very pleased with
The quality of of the installation by there engineer phil
Very helpful chap
Thank you Phil
27 mars 2022
Avis spontané
Réponse de aes-smartmetering.com
thank you for the review
Have a great day!
Charlotte at AES
Unhelpful customer team
When trying to resolve issues with access required to council communal flat electricity cupboard, the team was rude and unhelpful
22 mars 2022
Avis spontané
Réponse de aes-smartmetering.com
Hello Fred
I am sorry to hear that you received this service please can you email me at charlotte@aes-smartmetering.com and I can look into this for you
Kind Regards
Charlotte at AES
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