Affordable Sofas Avis 

90
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

10/10 all around, what a fabulous company, & my sofa, the quality is outstanding, I will always come back to affordable sofas for all my beds& sofas, Delivery was perfect!! Guys that delivered &... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lovely sofa, delivery driver rang day before. Was given a text message with tracker. Delivery men unpacked sofa put it together, asked which way I would like the sections put together and placed it in... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This would really get a zero if I could! Affordable Sofas is incredibly quick to take your money, but the moment they have it, they completely ignore you. Calls go unanswered every single day, making... Voir plus

Noté 5 sur 5 étoiles

Drivers came in and set up my new sofa, impeccable customer service from start to finish. Cannot wait to spend my nights relaxing on this incredibly soft and high quality sofa! Highly recommend this b... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de canapés
  2. Magasin de meubles

Écrit par l'entreprise

Affordable Sofas – Quality You Can Trust, Prices You’ll Love Discover hundreds of stunning sofas and beds to choose from — all crafted with comfort, quality, and style in mind. At Affordable Sofas, we’re dedicated to bringing you premium, UK-made furniture without the premium price tag. Enjoy fast 3–7 day delivery on most ranges, free setup on all sofas, and outstanding customer service every step of the way. We make it easy to furnish your home your way — with flexible payment options including Pay Weekly, Pay Monthly, Cash, or Card. Because at Affordable Sofas, we believe everyone deserves a beautiful home that feels as good as it looks — soft on style, softer on price.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

90 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(90)

10 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

STAY AWAY

I would absolutely not use these again paid nearly £1350 for a sofa for cushions to be missing I message straight away asking if I could buy them as I thought I misread the advert but they said they would get some made and sent out that was April still no cushions I've messaged a few times now and all I get told is I will get onto it for you. Well fast forward to July beat in mind I've only had this sofa since April my sofa is broken the board that sits on top of the sofa bed has split in half the corner constantly cracking when someone sits down to the point no one sits in the corner as they go right into the sofa and now there's holes appearing on the sofa the sofa you can see is just built awfully I would now just avoid this company as now it seems I'm being ignored

17 avril 2026
Avis spontané
Logo de Affordable Sofas

Réponse de Affordable Sofas

Hi Shannon,

Firstly, we are very sorry to hear that you are experiencing an issue with your sofa.

We would, however, like to reassure you that we are already looking into this as a priority. You first contacted us regarding this issue this morning, and we received your email and supporting images at 10:56am today 27/07/2026.

As part of our commitment to customer satisfaction, we take all reported issues seriously. We have already forwarded the images you provided to the manufacturer for their assessment.

The next step will be to arrange for an independent furniture inspection specialist to attend and carry out a full, impartial inspection of the sofa. This will allow the issue to be properly assessed and establish the cause of the problem.

If the inspection confirms that there is a manufacturing fault, the manufacturer will be responsible for providing the appropriate remedy. Where the fault can be satisfactorily repaired, a repair will be arranged. If it is confirmed that the sofa cannot be satisfactorily repaired, a suitable replacement will be arranged in accordance with the applicable process.

We completely understand that you would like this resolved as quickly as possible, and we will do everything we reasonably can to move matters forward promptly. As this issue was only brought to our attention for the first time today, we would kindly ask that you allow us a reasonable amount of time to complete the assessment and inspection process so that we can reach a satisfactory resolution.

We will keep you updated as the matter progresses and appreciate your patience and cooperation while we investigate this for you.

Kind regards,

Affordable Sofas
Customer Service Team
0121 272 5252

Noté 1 sur 5 étoiles

Got my sofa but there was defaults as…

Got my sofa but there was defaults as the seats where all different types of sponge paid a deposit to have a replacement now I’ve been ignored no one’s turned up at the time stated have done a scam form with my bank to get my money back wouldn’t use them there scammers

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

One happy customer

Easy to order. Quick confirmation. Of delivery. Communication day before delivery to confirm time slot. Delivery guys were so polite and pleasant. Put the sofa together and I am extremely happy with it

8 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

STAY AWAY No communication off seller I was rang…

No communication off seller I was rang two hours before they said they was delivering at 9pm sofa didnt turn up until 10.30pm youngest cam shouting down my street WHERE WE MENT TO PARK LOVE extremely rude and dismissive man broke one of the legs off the two seater from throwing it through my front door started speaking in indian about me not knowing I know the language calling me a stupid women and other offensive words I will not repeat! The older gentleman was absolutely lovely tried his very best not to damage my property but with a horrible young man pushing a sofa on to him hes not going to be able to actually stop the damage, door frame snapped tiles on floor cracked and where he was ramming it into my front door hes cracked the tiles on the wall, when I said ive had no confirmation about a delivery they both laughed and said oh well ...woke up half my street by banging the door and shouting at the top of his lungs this company are pathetic never again ..oh and god for bid you need to get hold of them

27 avril 2026
Avis spontané
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Réponse de Affordable Sofas

We are very sorry to hear about your experience and sincerely apologise for the distress and inconvenience caused during your delivery.

As your address was slightly outside of our normal delivery area, your order was delivered by a third-party courier company that we occasionally use for locations further away. However, we still expect all customers to be treated with professionalism, respect, and care at all times, and we are disappointed to hear about the issues you experienced.

While delays can sometimes happen due to traffic, previous deliveries overrunning, or difficult access situations, there is no excuse for rude behaviour, poor communication, or damage to your property. We are especially concerned by the comments regarding the conduct and language used during the delivery, as this does not reflect the standards we expect from any company representing our business.

We take feedback like this very seriously and will be discussing this matter directly with the courier company to ensure it is fully investigated. We truly appreciate you bringing this to our attention and please accept our sincere apologies once again for your experience.

Noté 5 sur 5 étoiles

Lovely sofa

Lovely sofa, delivery driver rang day before. Was given a text message with tracker. Delivery men unpacked sofa put it together, asked which way I would like the sections put together and placed it into position. They showed me how to use the electrical functions and ensured it worked before leaving. Highly recommended

20 mars 2026
Avis spontané
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Réponse de Affordable Sofas

Thank you so much for your feed back it is our pleasure :)

Noté 5 sur 5 étoiles

Amazing service so friendly and helpful…

Amazing service so friendly and helpful I got my sofa in 2 weeks as promised and the delivery lads were amazing thank you so much I’m really pleased

6 mars 2026
Avis spontané
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Réponse de Affordable Sofas

Thank you so much for your feed back it is our pleasure :)

Noté 5 sur 5 étoiles

10/10 all around

10/10 all around, what a fabulous company, & my sofa, the quality is outstanding, I will always come back to affordable sofas for all my beds& sofas,

Delivery was perfect!! Guys that delivered & installed my new suite was polite & so helpful. They had asked me where I wanted my sofa positioned with no trouble at all. Removed all packaging I was honestly so happy & satisfied

Thank you affordable sofas

27 novembre 2025
Avis spontané
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Réponse de Affordable Sofas

Thank you so much for your review and we so glad and pleased to hear we did a good job and you was happy :) Affordable Sofas

Noté 1 sur 5 étoiles

Rude, vague and dismissive.

Ordered a sofa and armchair in October, site stated delivery within 2-3 weeks. Delivery was then arranged for in 5 weeks time so slightly longer but it was upfront and fair. The day before that date I was called to say it wasn’t coming (I had literally just got rid of my sofa set ready for the new one the next day!) explained it’s really short notice and I now have no furniture and was told you’ll have delivery in December (another 3 weeks away) and we will see what we can do to compensate and bring the date forward. There was no further updates given and everytime I chased it was just vague, will get back to you/we might be able to come a week earlier etc but never an answer. When I cancelled I received multiple texts telling me my sofa from another company wouldn’t be as good as them etc and they were insinuating I was unhappy because i couldn’t have my order earlier?! No I was unhappy after multiple delays, hitting the 8 week mark and constant chasing my order with it being taken off delivery with less that 24 hours notice so I cleared furniture out and was left with nothing. I explained I have to cancel as I can’t risk any more issues after all this and the company were argumentative and rude.

25 novembre 2025
Avis spontané
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Réponse de Affordable Sofas

We apologised that your order you placed on 15th October was delayed once due to stock we have been very polite and have apologised multiple times for our delay from supplier which is out of our hands however we have kept in contact with you as said we can maybe earlier date 4th December yes we don't like to upset any customer and know how frustrating it is with a delay but we will always help and continue to deliver our service to our customers we gave you a free 5 Year Guarantee to prove our confidence in our products. we hope and wish you the very best and sorry you felt this way about our service

Noté 1 sur 5 étoiles

Poor quality

Where do I start, let’s say Shocking if not worse,
Our 1st delivery well we was given the wrong sofa’s and was just dumped in our room and not unpacked, the delivery guys didn’t want to deliver our sofa that evening as they was running late, and was very rude!
Go in to the shop the next morning to sort this out we then had to wait 2-3 weeks for the sofas we actually ordered, the correct ones this time and these delivery guys were much better but still a little rude and spoke in there own language in our home,
Within days we noticed the seating start to sag to that we had to buy extra foam to stop this from happening further at our expense, 2 months later one of our sofas broke that is rarely sat on this was replaced thank you, tho I don’t hold much hope that it will last with the same quality and thin wood though out the build, the delivery guys were very rude to my lady as I wasn’t here and told her that they are not taking the broken sofa away with them they also damaged one of our internal doors that they just said shit happens and walked out leaving a damaged door and wallpaper
Customer Service is shocking never get back to you when they say they will so we have to call up again
Personally if you want to compete with the big boys your customer service support should be 100% and your delivery personnel and your sofa manufacturer should be looked at
I will never buy a sofa again from you!

30 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutey stunning suite the delivery…

Absolutey stunning suite the delivery drivers were very helpful and pleasant put my new sofa exactly where I wanted it and set it all up I'm over the moon with the quality plus stevie is so pleasant and helpful on the phone

16 octobre 2025
Avis spontané
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Réponse de Affordable Sofas

So happy to hear its our pleasure thank you for your order.

Noté 5 sur 5 étoiles

Awesome company really pleased with my…

Awesome company really pleased with my sofa amazing company to buy from so helpful and kind.I also want to give credit to your delivery guys. They were amazing and did a fantastic job bringing in my sofa and setting it all up. Absolutely amazing. Definitely reward them for the amazing job they do. Supermen. Nicky x

23 juillet 2025
Avis spontané
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Réponse de Affordable Sofas

So happy to hear its our pleasure thank you for your order.

Noté 5 sur 5 étoiles

Simple setup

The team had our sofa set up in minutes. No faffing about.

10 juin 2025
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Réponse de Affordable Sofas

So happy to hear its our pleasure thank you for your order.

Noté 5 sur 5 étoiles

Clear updates

Kept me updated on my order status the whole time. Text the day before and on the morning of delivery.

15 mai 2025
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Réponse de Affordable Sofas

So happy to hear its our pleasure thank you for your order.

Noté 5 sur 5 étoiles

Night and day

What a difference between our old sofa and this new one. Should have done this ages ago.

19 mai 2025
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Réponse de Affordable Sofas

Thank you for your feedback and review we always happy to help everyone as much as we can and deliver as fast as we can :)

Noté 5 sur 5 étoiles

Careful with my home

Drivers was very professional clean and tidy set up sofa in our front room looks amazing now thank you

24 mai 2025
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Réponse de Affordable Sofas

Thank you for your feedback and review we always happy to help everyone as much as we can and deliver as fast as we can :)

Noté 5 sur 5 étoiles

Highly recommend

Drivers came in and set up my new sofa, impeccable customer service from start to finish. Cannot wait to spend my nights relaxing on this incredibly soft and high quality sofa! Highly recommend this business to anyone looking to upgrade their current sofa.

19 avril 2025
Avis spontané
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Réponse de Affordable Sofas

Thank you for your 5 Star Review we love to hear that we have done a great job and that our customer is happy.

Noté 1 sur 5 étoiles

Bad replica of sofa advertised

You get what you pay for! Do not trust or buy from this company.

We contacted them straight away when we realised there was a defect in the sofa. The two cushions to the front should have been separate but were stitched together half way up causing the cushions to sag and open up. They said it was the sofa we saw and bought. Best they could do was get us to pay £150 for pick up and then they would refund the cost of the sofa. We declined because we felt the company are not trustworthy and was not prepared to waste any more money. You can't speak to anyone in person though they give a number, which just rings out! Only online contact it seems.

1 avril 2025
Avis spontané
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Réponse de Affordable Sofas

Hi Susan, we are Really sorry to hear you have had this experience however we searched you name and details and this doesn't look to be one of our orders we understand how frustrating this can be but we have been in a contact with Trust Pilot and Facebook as we have been getting attacked my scammers pretending to be us please call us on 0121 272 5252 Monday - Saturday 10-6pm or Call us on our Office Mobile 07304081281 as we would like to talk to you about this and with deep regrets this was not us as we are a genuine Family Run Business

Noté 5 sur 5 étoiles

The delivery was on time and took care…

The delivery was on time and took care of getting the sofa into the living room well worth the money so comfy and looks amazing not to big just the right size for the living room

16 avril 2025
Avis spontané
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Réponse de Affordable Sofas

Thank you for you feed back your very Welcome and we are always here to help

Noté 5 sur 5 étoiles

Recently had my sofa delivered from…

Recently had my sofa delivered from Affordable Sofas. I was blown away by the speed of the delivery and the quality of the sofa. I would highly recommend this company.

11 avril 2025
Avis spontané
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Réponse de Affordable Sofas

Thank you for you feed back your very Welcome and we are always here to help

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