Overall, I find your services satisfactory. Your awesome website and mobile app, plus your quick and effective resolutions of the few tickets I raised earned your team the five stars rating fro... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After experiencing a technical issue, a staff of Africhange called me and took the time to listen to the problem, and fix the issue with the help of the technical dept. Now the app is working very wel... Voir plus
L'entreprise a répondu
I got my Afri points when I made referral and I would recommend everyone to use this platform to change and send money. The customer service is fast and amazing. Thank you Africhange!!!
L'entreprise a répondu
Issue rectified! 👍 You guys can transact with them worry-free. 😅 Sometimes their customer service people behave like their brains are on vacation in another continent 🌍😂 Common sense occasional... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de transfert d'argent
- aussi dans
- Institution financière
- Service de finances alternatives
- Société financière non banquière
Écrit par l'entreprise
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Send money globally, fast and secure
Écrit par l'entreprise
- Join thousands choosing Africhange today, transfers made easy.
- Send money across borders with speed, ease, and confidence using Africhange. Enjoy smooth, reliable transfers designed for your everyday needs, whether supporting loved ones or making important payments. With competitive rates and a seamless experience, moving your money is simple. Join thousands who trust Africhange for fast, dependable global transfers that work.
Refer and Earn!!!
Turn your transfers in rewards
Join thousands earning rewards with Afripoints, get more value on every transaction
Coordonnées de contact
3,9
Bien
694 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Swift and instant transactions and…
Swift and instant transactions and excellent customer service. No stress whatsoever making use of the Africhange service
15 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Difficult to get assistance must times
Difficult to get assistance must times. Customer service not reachable.
8 août 2026
Réponse de africhange.com
Hello,
We’re really sorry to hear about your experience.
Your account manager has sent you an email to your registered email address to provide more information and assist you directly. We’d love the chance to make this right. Thanks
My Take
In my opinion, Africhange is actually the best. A sophisticated app. Doing the good even though they are not as loud as the other companies in the space.
8 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
I am extremely frustrated and…
I am extremely frustrated and disappointed with the way this issue has been handled.
I made a transfer on August 13, and the money has still not been credited to my wallet. I contacted customer service on August 14 through the helpline. Ada transferred me to Fadekemi after asking me to upload my Interac confirmation, which I did immediately.
After being connected to Fadekemi, I was asked for the same information all over again, and I uploaded it again. I have also sent multiple follow-up messages, yet as of August 15, my money is STILL not in my wallet, and I have received no meaningful update or resolution.
This is unacceptable. I should not have to repeatedly provide the same proof of payment while my money remains unaccounted for. The lack of communication and urgency is extremely disappointing.
I transferred my money in good faith, and I expect the funds to either be credited to my wallet or a clear explanation of exactly where they are and when I will receive them.
Very poor customer service and an incredibly frustrating experience.
15 août 2026
Réponse de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
They are trust worthy even when I…
They are trust worthy even when I transferred money to wrong account number they help me to refund it .
14 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
24 hours to process a transaction is…
24 hours to process a transaction is not best practice
14 août 2026
Réponse de africhange.com
Hello,
Kindly see the messages on the timeline for transfers to Europe as displayed and shared with you previously by your account manager via email.
Thank you for your support and patronage.
I am still yet to get assistance in changing password or better still canceling it. Can’t remember setting up a transaction pin in the first place. I did not do that all. I need my money please
I am still yet to get assistance with fixing the transaction pin to be able to transfer my money in the app account. Severally have requested for a password change or cancel password but to no positive. I need to transact in the account. I am disappointed in your service. I need my money
7 août 2026
Réponse de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Customer service of this company was very poor and they are not able to help me with my issue
I mistakenly transferred money to Africhange account instead of griffin account since 4 days now I have been calling, texting and emailing but non of the staff are responding. Only email good news on their side not good news for the customer when they get no positive response
14 août 2026
Réponse de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
The customer service and fast responses…
The customer service and fast responses to solving issues, also the fast and different methods of making transactions
13 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Service solution mindset
13 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Seemless transaction everytime..
13 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
I am still waiting for the funds I sent…
I am still waiting for the funds I sent to my wallet.
13 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and your account manager has sent you an email regarding this.
Réponse de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Customer service fixed the problem that I encountered
I had some scuffle with customer service but they were to turn the situation around by doing the needful.
Thank you africhange
9 août 2026
Réponse de africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Made a transfer to an account in Kenya…
Made a transfer to an account in Kenya over the past weekend but the transaction was pending for over 48 hours. I emailed your support team on Sunday to report this and by Monday morning, it had been resolved somewhat.
4 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Prompt service
11 août 2026
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Réponse de africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
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