CUIDADO. Compré una oferta de prueba por 14 € en febrero y, sin previo aviso claro, me han cargado 44,90 € adicionales. Es una suscripción oculta que no acepté de forma explícita. Al reclamar, se nieg... Voir plus
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Lisez les avis des autres
I feel I’ve been absolutely ripped off with these products from ageless. Pressure sales and incredibly expensive products that do not deliver. The recovery night cream is not good at all … it’s... Voir plus
L'entreprise a répondu
Tiffany was professional n polite. You must be very specific so she can create a foundation. Am neutral at this point as I didn’t get a fashion piece useful for August and won’t hear from her for anot... Voir plus
L'entreprise a répondu
It’s a scam. I took their quiz on Facebook, they sent an email with the object “The results are in” but instead by following the link I was redirected to a page with an “offer” to buy their plans. I o... Voir plus
L'entreprise a répondu
1,8
Bas
176 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Time to notify the BBB!!!
I ordered three shirts months ago. Got an email the shipping was delayed. Sent an email to the address in many of the responses and got the following:
"Thank you for reaching out.
It seems there may have been some mix-up with the company you intended to contact. We are Lumi, a personal styling service, and we are not associated with Ageless Icons.
I recommend reaching out directly to Ageless Icons to resolve any issues regarding your order. Unfortunately, we won’t be able to assist with matters related to their services.
If you have any questions regarding our styling platform, I’m happy to assist you.
Wishing you a wonderful day ahead!"
8 janvier 2025
Avis spontané
Réponse de Ageless
Dear Bob!
Thank you for sharing this — we completely understand your frustration.
It sounds like there was some unfortunate confusion between two different companies. Lumi is a personal styling service, and we're not affiliated in any way with Ageless Icons, the company you mentioned ordering shirts from. We’ve seen similar cases where customers accidentally reach out to us because of the name or overlapping search results, and we’re truly sorry that this added to your stress.
We hope you’re able to resolve the situation with Ageless Icons quickly. If you ever do need help with personal styling, curated outfits, or anything related, we’d be happy to assist you properly at support@ageless.place. Wishing you all the best in sorting out your order — and thank you again for taking the time to share your experience.
BUYER BEWARE!!
BUYER BEWARE!!! I ordered 2 T-shirts from this place in February and still haven't gotten anything and they won't respond to my emails. FU@# these guys and their t Shirts. I'll just chalk it up as a $35 LOSS. BUYER BEWARE!!!
5 février 2025
Avis spontané
Réponse de Ageless
Dear Frederick!
Thank you for being interested in our app and giving it a try!
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it can be to not receive your items or have your concerns go unanswered.
Please be assured that we take these matters seriously. We recommend reaching out to our customer service team again at support@ageless.place. We hope this situation is resolved promptly and appreciate your feedback as we continue to improve our service.
Cancelled my subscription and they’re…
Cancelled my subscription and they’re still charging me.
29 mars 2025
Avis spontané
Réponse de Ageless
Dear Valerie!
We're really sorry to hear about your experience.
We understand how frustrating it is to be charged after cancellation, and we want to make things right.
We’ve reached out to you via email to look into this further and ensure everything is resolved properly. Please check your inbox (and spam folder just in case), and get back to us at support@ageless.place so we can assist you directly. Thank you for bringing this to our attention — we're here to help.
DON’T BUY FROM THIS COMPANY!!!
DON’T BUY FROM THIS COMPANY!!!
I ordered 2 tees 3 months ago, i never received. I emailed them 3x. My loss, hopefully, no one else’s loss
8 janvier 2025
Avis spontané
Réponse de Ageless
Dear Valued Customer!
We're so sorry to hear about your experience — this is absolutely not the standard we aim for. We understand how frustrating it must be to wait that long without a response or resolution, and we deeply regret the inconvenience caused.
Please email us again at support@ageless.place with your order number so we can urgently look into this and make things right. Your satisfaction matters to us, and we’d like the chance to resolve this as quickly as possible.
I ordered 2 shirts in February 2025 and…
I ordered 2 shirts in February 2025 and still have not recieved my order. I have sent atleast 3 emails with order number and a message. No response. Last time ordering from this company. Chalk it up as a loss.
24 février 2025
Avis spontané
Réponse de Ageless
Dear Mark!
First and foremost, we want to sincerely apologize for the incredibly frustrating experience you've had. Waiting this long for your order—with no updates and no response to your messages—is absolutely unacceptable, and we completely understand why you’re upset.
This is not the standard of service we strive to provide, and we truly appreciate you bringing this to our attention. Your order from February should have been fulfilled and delivered promptly, and we’re deeply sorry that it has not been.
We also regret that your emails went unanswered. You deserve timely, respectful communication, and it’s unacceptable that your concerns were not addressed after multiple attempts.
Please know that we take this very seriously. If you're open to it, we would like the opportunity to make things right. Kindly send us a direct message here or email us at support@ageless.place with your full name and order number so we can personally look into this and resolve the issue—whether that means shipping your items immediately or issuing a full refund.
Again, we’re truly sorry for the inconvenience and disappointment. While we completely understand your frustration, we hope to regain your trust by resolving this quickly and fairly.
scam
scam! scam!! I can't stop payment from coming out of account!! Can't get into account!! Can't cancel subscription, tried reaching out.. NO RESPONSE!! ....DO NOT RECOMMEND!!!
18 mars 2025
Avis spontané
Réponse de Ageless
Dear Tammi!
We're sorry to hear about your frustration.
We take concerns like this very seriously and want to ensure you receive the support you need. Our team has already reached out to you via email to assist with your account and subscription concerns. Please check your inbox (including spam or junk folders) for our message.
If you need further assistance, feel free to contact us at support@ageless.place, and we’ll be happy to help resolve this as soon as possible.
Ordered 2 shirts never received…
Ordered 2 shirts never received tracking info emailed twice about status of order no response now website showing sold out of all shirts cant get refund cause no one from site is reaching out.
22 février 2025
Avis spontané
Réponse de Ageless
Dear Byron!
We're very sorry for the frustration and inconvenience you've experienced. We understand how important it is to receive timely updates on your order, and we sincerely apologize for the lack of communication.
Please reach out to us at support@ageless.place with your order details, and we will personally look into this for you. If your order cannot be fulfilled due to stock issues, we will work on providing a resolution, whether that’s a refund or an alternative option. Your satisfaction is important to us, and we truly appreciate the opportunity to make this right.
I ordered 2 shirts and did not receive…
I ordered 2 shirts and did not receive product. I attempted to call # and it is non working #. Everything sold out because I believe they are an scam
10 mars 2025
Avis spontané
Réponse de Ageless
Dear Jerry!
We’re sorry for any confusion regarding our service.
Ageless provides personalized styling advice and outfit recommendations, but we don’t sell or ship clothing directly. If you made a purchase, it would have been through a third-party retailer.
We’d love to help clarify any concerns you have—please reach out to our support team at support@ageless.place, and we’ll do our best to assist you in understanding how our service works. 💙
Fashion advice from a bot
I had one consultation with a bot. Totally disappointed. Canceled afterwards. Now I have been charged three times.
27 février 2025
Avis spontané
Réponse de Ageless
Dear Kristi!
Thank you for sharing this situation with us.
We’re sorry to hear about your experience and completely understand your frustration. Our service is centered around real, professional stylists, not bots, and we regret any confusion.
Regarding the charges, our customer care team has already reached out to you via email to assist in resolving this matter. Please check your inbox (from support@ageless.place) , and feel free to reply if you need any further clarification—we’re here to help!
LUMI SCAM! REFUND POLICY DISCLOSURE AFTER PAYMENT
I knew this was a scam when their refund policy came AFTER membership payment. I disputed payment through my credit card company immediately! I cannot “unsubscribe” on the account page as Lumi instructed and see they have the next payment schedule date. I too will have to cancel my card and block this company! SCAM SCAM SCAM SCAM
2 mars 2025
Avis spontané
Réponse de Ageless
Dear Valued Customer!
Thank you for sharing this situation with us.
We’re truly sorry for your frustration and understand how disappointing this experience must have been. We strive to provide clear information about our policies upfront, but we regret if this was not as transparent as it should have been.
Regarding the cancellation process, we know how important it is to have a smooth experience, and we apologize for any difficulty you’ve encountered. If you’re unable to unsubscribe on your account page, please reach out to our support team at support@ageless.place —we’re here to help and ensure this is resolved for you. We appreciate your feedback and regret that your experience did not meet expectations.
I cancelled this subscription last…
I cancelled this subscription last month and just got notification from my bank that they are trying to charge my card again. Also, the clothing "consultation" was not with a human. It was AI. I am not paying to talk to a computer.
25 février 2025
Avis spontané
Réponse de Ageless
Dear Robin!
We're sorry to hear about your experience and any frustration this has caused.
We can assure you that our styling consultations are conducted by real human stylists, not AI. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
If you’ve already canceled your subscription but still see a charge attempt, please reach out to support@ageless.place so we can investigate and resolve this for you as quickly as possible. We have also reached out to you via email with a solution.
I didn’t know you were going to take payments.
I didn’t even download the app and I’ve now found out you’ve been taking regular payments from my credit card. 😡
19 février 2025
Avis spontané
Réponse de Ageless
Dear Alison!
Thank you for the feedback!
We’re so sorry to hear about this situation—it’s definitely not the experience we want for our users. We understand how frustrating it can be to discover unexpected charges, especially when you haven’t used the app.
If you haven’t already, we strongly recommend reaching out to our customer support team as soon as possible so we can look into your account and assist with any necessary cancellations or refunds. You can contact them directly at support@ageless.place for a quick resolution. Again, we deeply apologize for any inconvenience this has caused and are here to help get this sorted out as soon as possible.
Sketchy
I subscribed, withing 20 minutes decided I couldn't afford it and it's not the right time to be extending myself. Cancelled. Saw a charge for $29.64. Had to ask myself, for what? Requested refund. Got auto email response indicating they'd get back to me. Haven't heard back. Haven't received refund. Seems sketchy to me and I can't, not for trying, get any response or anyone on the phone.
3 février 2025
Avis spontané
Réponse de Ageless
Dear Valued Customer!
We're truly sorry to hear about your experience.
We understand how frustrating it can be when you're not getting the support you expect. Our goal is to provide a positive and seamless experience for all our members, and we apologize for not meeting those expectations in your case.
We encourage you to reach out to our customer care team directly at support@ageless.place, and we’ll do our best to resolve this quickly for you. Thank you for your feedback—it helps us improve.
Second time I have tried them
Second time I have tried them, vague ,misleading ,and will not let me schedule a rebook appt. App will not cancel my subscription, had to block card and replace it. Scam
Teresa
15 janvier 2025
Avis spontané
Réponse de Ageless
Dear Teresa!
Thank you for the feedback!
We’re really sorry to hear about your experience, and we completely understand your frustration. This is definitely not the service we aim to provide.
Please reach out to us directly at support@ageless.place so we can address your concerns and work on resolving the issues you've encountered. We take customer feedback seriously and want to make things right for you. Thank you for bringing this to our attention.
Not enough information to be made…
Not enough information to be made clear. There's a list of prices but not clear about what services are included. It does not state the cost of clothing, shipping , etc. Very vague in description which promotes possibility of surprise charges.
23 octobre 2024
Avis spontané
Réponse de Ageless
Dear Galena Marie!
Thank you for your feedback regarding the pricing and service clarity.
We understand that transparent communication is essential, and we apologize for any confusion caused by the information provided. We are actively working on improving our descriptions to ensure that all aspects, including clothing costs and shipping details, are clearly outlined.
Your insights are invaluable as we strive to enhance the overall experience for our users. If you have any further questions or concerns, please don't hesitate to reach out at support@ageless.place!
Total scam
Total scam! I never signed up for this service and got charged $45 from my PayPal account!!!! Beware.
8 octobre 2024
Avis spontané
Réponse de Ageless
Dear Harriet!
Thank you for the feedback!
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. It was never our intention to mislead or disappoint you. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
We ask you to give us a second chance. We encourage you to reach out to us at support@ageless.place so that we can explain to you all the details about the Terms and Policy, conduct a thorough investigation of this issue and hopefully find a resolution to address any inconveniences you may have faced. We wish you and your loved ones all the best🫰
Absolute scam!!
Absolute scam!!! I went online to check out the clothing advice and then left the site once I saw they wanted money. Now I have six $30 US charges on my credit card. I did not authorize it but customer service department says I did and will not refund me. I did not use the service for even one day.
30 juillet 2024
Avis spontané
Réponse de Ageless
Dear Natascha!
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We are genuinely sorry to hear about your experience. We understand your frustration and take such matters very seriously.
To address this issue, we recommend contacting our customer support team directly at support@ageless.place for immediate assistance. Please provide them with the details of the charges and any relevant information so we can investigate and resolve the issue promptly. Your feedback is invaluable, and we are committed to improving our service to ensure a better experience for all our users. Thank you for your understanding.
right off
right off, I would not recomend using this product, its not worth the money. Secondary the chargeing system is very misleading!!! In my case I chose the $19.99 plan was charged the full year amount which I did not choose, and in US currency its $64 canadian. I HEREBY DEMAND MY FULL REFUND ...thank you
5 juillet 2024
Avis spontané
Réponse de Ageless
Dear Heidi Fischer Roy!
We're sorry to hear about your experience and apologize for any confusion regarding our pricing and charging system. Our goal is to provide clear and transparent billing options, and we regret that this was not your experience.
Please reach out to our support team at support@ageless.place with your account details so we can investigate and address your concerns promptly. We appreciate your feedback and the opportunity to improve our services.
Scam
They charged me for a year. I got one short session with a stylist. No followup and nothing else
Scam
28 juin 2024
Avis spontané
Réponse de Ageless
Dear Colleen Goodall!
Thank you for providing the details! Ensuring the security and satisfaction of our customers is our top priority. We want to emphasize that any fees are applicable only after customer confirmation and if the customer chooses to subscribe.
Regrettably, our support team encountered difficulty in locating your account using the email provided here on Trustpilot. Could it be possible that you used a different email address in our app?
We are keen to assist you to the fullest extent possible. For any questions or inquiries, please feel free to contact us at support@ageless.place. Our team is ready to help!
Thanks once again! Wishing you nothing but the best!
Monthly charges
I am being charged $49.99 and $29.99 a month and I did nothing with this company. Or should say I never heard back from them.
I need to cancel this immediately.
Please contact me
17 juin 2024
Avis spontané
Réponse de Ageless
Dear Pattie!
Thank you for taking the time to provide feedback about your recent experience with our platform.
We apologize for the inconvenience and any confusion caused. Please contact our customer support team at support@ageless.place as soon as possible, and we will assist you in canceling your subscription and resolving any charges.
Your satisfaction is important to us, and we are here to help. Regardless, we hope you decide to give our app one more try and we wish you all the best.
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