CUIDADO. Compré una oferta de prueba por 14 € en febrero y, sin previo aviso claro, me han cargado 44,90 € adicionales. Es una suscripción oculta que no acepté de forma explícita. Al reclamar, se nieg... Voir plus
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Lisez les avis des autres
I feel I’ve been absolutely ripped off with these products from ageless. Pressure sales and incredibly expensive products that do not deliver. The recovery night cream is not good at all … it’s... Voir plus
L'entreprise a répondu
Tiffany was professional n polite. You must be very specific so she can create a foundation. Am neutral at this point as I didn’t get a fashion piece useful for August and won’t hear from her for anot... Voir plus
L'entreprise a répondu
It’s a scam. I took their quiz on Facebook, they sent an email with the object “The results are in” but instead by following the link I was redirected to a page with an “offer” to buy their plans. I o... Voir plus
L'entreprise a répondu
1,8
Bas
176 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
scam
No star option, or I would have. i've been charged 59.99 per month for a total of 400.00. I can't get anyone when I call the number. Business is in Ukraine.
8 janvier 2024
Avis spontané
Réponse de Ageless
Dear Jeanie Oliver,
We are deeply sorry to hear about your experience. We take matters like this seriously and want to address your concerns promptly. Please provide us with your account details via email at support@ageless.place so we can investigate this matter thoroughly and ensure that appropriate actions are taken to resolve it. Thank you for bringing this to our attention.
I have been trying to cancel my…
I have been trying to cancel my subscription for over a month. I have reached out to them via email and Facebook Messenger. They respond back with an automated message and they keep trying to charge my credit card. They will not cancel my subscription upon request
7 mars 2024
Avis spontané
Réponse de Ageless
Dear Nancy Arnold,
We sincerely apologize for the difficulty you've encountered in canceling your subscription with Ageless. Providing a seamless and efficient cancellation process is a priority for us, and we regret any inconvenience caused by the challenges you've faced. We take your concerns seriously and are committed to resolving this matter promptly. Our customer support team is dedicated to assisting you with your subscription cancellation, and we will ensure that your request is processed without further delay. Please accept our apologies for the frustration and inconvenience you've experienced. We appreciate your patience and understanding as we work to address this issue and improve our services. If you have any further questions or require assistance, please don't hesitate to contact us at support@ageless.place directly. Your satisfaction is our top priority, and we're here to help.
I am so so happy I read the reviews…
I am so so happy I read the reviews before purchasing from them! Thank you all
9 avril 2024
Avis spontané
Réponse de Ageless
Dear Lesley Pearson,
Thank you for taking the time to provide feedback about your recent experience with our platform. It was never our intention to mislead or disappoint you. Please note, that we are working hard to provide all our customers personalized and relevant advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email support@ageless.place and we will get back to you promptly.
Now that I have read the other reviews…
Now that I have read the other reviews it’s even more disappointing. Seems like maybe some folks from 2023 had a good experience and then they just started scamming people. I literally got hit for over $100 for a 5 min text with someone. Please. Don’t fall for the scam.
11 mars 2024
Avis spontané
Réponse de Ageless
Dear Jodi,
We are truly sorry to hear about your experience and any frustration it has caused. Your feedback is crucial, and we'll ensure it's shared with the relevant teams for further review and improvement. We take such concerns seriously and are committed to addressing them promptly. If you have any further questions or need assistance, please don't hesitate to let me know at support@ageless.place.
If I could leave less than a star or…
If I could leave less than a star or negative one I absolutely would. I was charged $39.99 and did not receive any service. I also found this fraudulent company via instagram. I guess I was, just like so many others, an easy target. My mistake for not checking “Ageless” comments out on trustpilot prior to filling out their questionnaire at the end of which one is charged $39.99. No service was rendered to me by the company at all. I immediately tried to contact the company asking to have my money refunded , for which , of course, they had a list of reasons why they didn’t do that. How shameful to do business like that. Also, why does such a fraudulent company get to be pushed by Instagram anyway?
23 mars 2024
Avis spontané
Réponse de Ageless
Dear Kerstin Hewitt,
We are deeply sorry to hear about your negative experience with our company. We value transparency and strive to provide exceptional service to all our customers. It's disheartening to learn that you did not receive the service you expected and encountered issues with obtaining a refund. We take allegations of fraud very seriously and assure you that this is not indicative of our standard practices. We understand your frustration and are committed to addressing your concerns promptly.
Please reach out to our customer service team at support@ageless.place so we can investigate this matter further and work towards a resolution. Your feedback is invaluable in helping us improve our services and prevent similar issues from occurring in the future. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We are dedicated to restoring your trust in our company and ensuring a positive experience moving forward.
I am struggling to find out how to get…
I am struggling to find out how to get into my account. I would love to go further and access what I signed up for but cannot do so and my emails are not being answered.
26 mars 2024
Avis spontané
Réponse de Ageless
Dear Adrian Frick,
Thank you for sharing this situation with us. We apologize for the inconvenience you're experiencing in accessing your account. Please provide us with your account details, such as your username or email address, via email at support@ageless.place, and we'll assist you in resolving this issue as soon as possible. Thank you for your patience and understanding. We wish you nothing but the best!
They try to sell you before they tell…
They try to sell you before they tell you what this is. How on earth can a company sell you something without telling what they're selling. Thank god I opened another window to google and found this site before pressing the buy button.
19 mars 2024
Avis spontané
Réponse de Ageless
Dear Julie Lawrence,
We apologize for any confusion or frustration you experienced.
We understand the importance of providing clear information about our services before any commitment is made.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at support@ageless.place at your earliest convenience.
What is this service?
What is this service?? I got charged on my credit card for something I perhaps signed up for and there has been ZERO information from this company as to what to do, how to get started. It just pulls you in with a good advertisement. I know - stupid me. Now I have NO idea how to cancel. This is a joke.
12 mars 2024
Avis spontané
Réponse de Ageless
Dear Nancy,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email support@ageless.place and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
Complete Scam
UPDATE STILL.A COMPLETE SCAM. I JAVECSENTV12 EMAILS WITH A CANNED RESPONSE.STAY AWAYVFROM THIS VOMPANY AND IT'S AFFILIATES.
Complete Scam. No way to cancel account, no customer service number, prices change.
6 mars 2024
Avis spontané
Réponse de Ageless
Dear George Bennett,
We're sorry to hear about your experience!
We take concerns like this seriously and are here to help.
Please reach out to us at support@ageless.place, and we'll assist you with canceling your account and addressing any pricing discrepancies.
Your satisfaction is important to us, and we want to make things right.
What are they hiding that they cannot…
What are they hiding that they cannot provide proper information.
I agree with all the other comments, what am I buying clothe, service.
What do I get in the trial period, what do I get a month as it says in 29.99/month after the trial. What do you get for that? Is there shipping charges on top, what are they?
Great idea, horrible execution, so much opportunity you could have captured, but you are sending us away with no purchase!!!
5 mars 2024
Avis spontané
Réponse de Ageless
Dear Lisa,
Thank you for sharing your thoughts. We understand and recognize your concerns.
It's crucial to emphasize that our sales screen provides a detailed overview of subscription terms and the selected products. The customer's choice to proceed with the purchase is entirely voluntary, as we lack access to personal or billing information for any proactive actions.
Our primary goal is to ensure customer satisfaction and address concerns in a timely manner. As we haven't received your response on Trustpilot, and your email isn't visible, we encourage you to reach out to us at support@ageless.place.
Our dedicated team is ready to assist you promptly.
Not a good investment or experience
I went through the prompts only to get to "enter your credit card" for a trial. Ok, did so, I can cancel right? Not your initial set up. I filled out the "questionaire", scheduled my online appointment (no real phone conversation with a real person), logged on early and waited..... waited..... waited..... Then "Jordon" said hi, give me a few minutes, then asked me questions that were answered in the questionaire. I asked, "did you read my responses?" Waited.... almost 7 minutes before a response. I was 27 minutes into the appointment before the dialog actually become more reactive with more prompt responses. I wrote in the chat, "I'm clearly dealing with AI". No response for 4 minutes. My last response was, this is a waste of my time, I will cancel. That was it. I got a "sorry, no refund and have a good day" response. No offer to provide a second stylist, nothing. Just keep the money and run. You should do the same, keep your money and run from Ageless. By the way, it came up "Lumi" in my email. Isn't that a hair removal company?
1 mars 2024
Avis spontané
Réponse de Ageless
Dear Debra,
We're genuinely sorry to hear about your disappointing experience with Ageless. It's disheartening to hear that the session did not meet your expectations and that you felt the interaction was not as expected.
We apologize for any inconvenience and miscommunication during your styling session. Your feedback is essential, and we appreciate you sharing your concerns. Please rest assured that we take these matters seriously, and we are committed to addressing them.
If you are open to it, we would like to investigate further and make things right for you. Kindly provide us with more details, such as your email or any relevant information about the appointment, so we can look into this matter promptly.
We strive to ensure every customer's satisfaction and fulfill their requests. Since we didn’t receive an answer from you here on Trustpilot and we cannot see your email address to contact you, we kindly ask you to drop a line at support@ageless.place. Rest assured, our agents will get back to you promptly!
Update
I've done the questionnaire but when I get to the end, there are only options for purchasing. I don't see anywhere what I'm actually purchasing - is it a product (clothes) or a service (fashion advice) or both?
I've never seen a site with so little information. I don't know why anyone would pay for something when you don't know what that 'something' is.
I obviously did not pay for anything and will not in the future.
Follow up: A representative from the company emailed me addressing my concerns and wanting to 'make it right'. While I appreciate that, I have to say I'm no farther away from knowing what the subscription price includes. She talked about providing 'confidence' in how I look and access to a fashion stylist for fashion advice - but only with the premium subscription.
I will venture a guess and say this is a service only with no product such as a piece of clothing included in the price. Other reviewers had the same question.
The rep suggested I try the 'trial' but I don't feel I need just styling advice so will pass on this company.
Good luck to those of you
who need this type of service.
27 février 2024
Avis spontané
Réponse de Ageless
Dear Sharron Powers,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
If you have any additional concerns or if there's anything we can do to improve your experience with us, please don't hesitate to reach out to our customer support team at support@ageless.place. We are here to assist you in any way we can.
Regardless, we hope you decide to give our app one more try and we wish you all the best.
The terms tell you what u need to know
Everyone, you have to read the fine line and the terms. So, you pay a dollar. After the term ends they begin to charge you $49 each monthn . You are paying $49 for no clothes. This is a scam. The fact that it was hard to find any info on the service. Go I had to cancel any plan that you gotten cuz you don't want to do it I had another company just like this do that to me
17 février 2024
Avis spontané
Réponse de Ageless
Dear Elizabeth Bobo!
Thank you for sharing your feedback. We understand the concern over this.
We would like to note that our sales screen contains all the information about subscription terms and a list of products you agreed to buy. The purchase is always at the customer's discretion. We lack access to your personal or billing details, therefore, we are unable to act on your behalf.
We strive to ensure every customer's satisfaction and fulfill their requests. Since we didn’t receive an answer from you here on Trustpilot and we cannot see your email address to contact you, we kindly ask you to drop a line at support@ageless.place.
Rest assured, our agents will get back to you promptly!
As others have said
As others have said. I took their quiz via an IG advertisement and ended up at the subscription page. It is vague and I feel that is intentional. Do we have to purchase the clothes that are recommended to us? Or are they included in the subscription price?
11 février 2024
Avis spontané
Réponse de Ageless
Dear Tracie Green,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email support@ageless.place and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
My dislike is the vague information
My dislike is the vague information. I would find it more settling if I could see a sample of what you're putting together. I don't like signing up for something site unseen. Sounds like a good idea but like I said I would need to see what type of clothes and such that you're putting together for me. The ones that were presented to me in the initial fill out of questions wasn't anything that I was interested in. I'm afraid that that's what I would be getting in clothing.
8 février 2024
Avis spontané
Réponse de Ageless
Dear Diane,
Thank you for the feedback! We are very sorry to hear about this uncommon app experience and apologize for any inconvenience it might have caused.
Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email support@ageless.place and we will get back to you promptly.
Thank you one more time and wish you all the best!
Great concept, sneaky execution
I found this company via Instagram. As a women in my mid-fifties, I find myself wearing the same things and have difficulty finding clothing that fits properly and is flattering.
After spending time filling out the questionnaire, I came to the page with subscription offers. There isn’t enough information to give me a clear picture of what the company offers. Reading other reviews here, I see it’s a styling service. For the prices listed on Trust Pilot, this isn’t an offering in which I am interested.
Nordstrom provides this service for free along with tailoring.
The concept is great, but the company needs to make their offering and pricing more clear. For example, for X dollars per month subscribers will receive x,y and x.
23 janvier 2024
Avis spontané
Réponse de Ageless
Dear Julie Gosselin,
We are thankful to receive such proactive feedback!
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
We ask you to continue using our services and give us a second chance. We encourage you to reach out to us at support@ageless.place so that we can explain to you all the details about the Terms and Policy, conduct a thorough investigation of this inquiry and hopefully find a resolution to address any inconveniences you may have faced.
Your satisfaction is of the utmost importance to us, and we are committed to delivering a reliable and trustworthy fashion platform.
Thank you for your feedback, and we hope to have the opportunity to provide you with a positive experience in the future.
What the heck do they actually sell
Like others, I came across a Facebook quiz that I took that then offered some style guide to be sent to me by email for $.99. I personally would love to buy some new clothes and have some guidance on how to do it. But as I crawled in to read the fine print, I realized that I was going to be charged $.99 followed by $49 the next day for I have no idea what. So I canceled. Then I went to try to find their website and could not find anything about what service they actually offer. Will they be shipping me clothes? Will they be Showing me pictures of pretty clothes? I still can’t figure it out and then found this website where I now see a lot of other confused people like myself. Luckily, I did not click yes to the $.99 or I would be scrambling to cancel my bank card like so many others. You guys need to figure out that bait and switch is not the way to get people to buy your stuff! I am a perfect target audience for whatever it is, you might sell, but I can’t figure out what the heck it is. And now my trust is gone .
17 novembre 2023
Avis spontané
Réponse de Ageless
Dear Wendy! Thank you for your review! We're genuinely sorry to hear about your experience with the style guide offer from our app. We understand your frustration and apologize for any confusion or inconvenience caused by the unclear terms and conditions associated with the quiz. The intention behind the style guide was to provide personalized fashion suggestions and assistance for your clothing choices through an online consultation with a personal stylist. We understand that the billing structure and service explanation were not adequately communicated, leading to misunderstanding and disappointment. We assure you that your feedback is immensely valuable to us, and we're actively working on improving our communication and transparency regarding our services. We aim to make the details of our offerings clearer to avoid any confusion or misunderstanding in the future. If you have any further questions or concerns, or if there's anything we can do to regain your trust, please don't hesitate to contact us directly at support@ageless.place. We genuinely appreciate your feedback as it helps us enhance our services and ensure a better experience for all our users. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service. We wish you and your loved ones all the best🙌
Subscription scam
Like other reviews, my wife did the quiz on Facebook paid the dollar but never went to the website.
So she never got the service and now they have charged her $49.99 for a subscription she never signed up for
7 octobre 2023
Avis spontané
Réponse de Ageless
Dear Mat! We are sorry to hear of your wife’s experience you have reported in the review. We are sincerely sorry for these inconveniences. Please note that we cannot charge customers without their consent, as we do not have access to customers’ personal or billing information. The charges can be applied only if the customer has an active subscription and after their approval. The Terms and Policies are also depicted on the sales screen before the purchase. However, we'd like to learn more about this specific situation and what exactly happened. We want to make things right. So, please email us at our email support@ageless.place and we will get back to you promptly. Have a great day!
It was great chat with Diana who helped…
It was great chat with Diana who helped me to improve my style and was good to finally discover my body type! Thank you Lumi!
11 octobre 2023
Avis spontané
Réponse de Ageless
Dear Asli! We love hearing from our loyal customers. Nothing brightens our day like hearing that our personal stylist Diana provided such valuable assistance in improving your style and helping you discover your body type. Our goal is to offer personalized support and guidance to enhance your fashion journey. Should you have any more questions or need further assistance, do not hesitate to contact us at support@ageless.place. We're here to help you shine in your unique style✨💎❤️
My experience
A couple of days ago after seeing a sponsored ad on Facebook (which I therefore trusted) I signed up with a $0.99 fee. That was fine. Then tonight I was charged approx £41 for what I have no idea. I didn’t download their Apo or had chance to go on their website. All trust in the business has gone. I have had to cancel my bank card to ensure they don’t try and take any future payments. I’m disappointed & felt let down. It looked really good.
8 octobre 2023
Avis spontané
Réponse de Ageless
Dear Vicki! We're sorry for the misunderstanding, please know it was never our intent to disappoint you. We regret to hear your experience hasn't gone to plan😔 The charge that you’ve mentioned is related to the subscription which was activated after the trial ended. Only the customer can accept the subscription as well as approve the charge. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review. We would be happy to hear from you at support@ageless.place and address any concerns you may have. We wish you nothing but a wonderful day!
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