AIB Avis 

AIB contacted me using a 13 year old address to tell me about a dormant account of my late father who died 26 years ago! They propose paying only a nominal interest when the funds should have accumulated several thousands. Blame lies with executors, they say. But AIB were informed of the death by solicitors and had neglected to follow up for some 23 years. Maladministration? Avoid and be wary!

They make changing an address the most awkward thing in the world.

Terrible bank, avoid if possible. Created a joint acc along side of my solo acc but the joint acc is not visible on my internet banking. Tried to call them but their digital agent was not able to let me speak and then spent over 10 mins on hold with no customer service so I gave up.

I requested a refinance of my existing loan over 3 months ago. I never asked to borrow more money, only to reduce my monthly repayments. After countless calls, spending 40–50 minutes each time, I was told my repayment would be €225. Instead, it remains €496. I have signed and returned the required documents twice, yet only the payment date changed. This level of service is unacceptable. I expect this matter to be resolved immediately and a clear explanation to be provided.

I had a very difficult conversation today with a man at AIB customer service who struggled greatly with the English language. I reported an unauthorised sum of almost 3K being taken from my account. He repeatedly said 'go to your local branch' But AIB has closed the three branches near me and there is now none near me. The sooner I can get away from this unhelpful bank, I will. They don't deserve any business if they can't protect customer accounts.

In my opinion, if you want to see true professionalism at work, use AIB Ireland.
I have recently experienced a nasty unsettling scam on my account, and AIB handled it swiftly, professionally and with the kind of care I did not expect. The outcome was positive for me, and I thanked my lucky stars that I use AIB.

Unable to redate a standing order via app, phoned AIB staff not pleasant or helpful, took 2 days to sort not good had to take time out of my work day(both days). unable to use the app for transport services, app really not user friendly unable to save details for payments to family, friends etc. Now looking around elsewhere for another bank
Would not recommend AIB

Very poor customer service. My problem could not be resolved as there is no human available to pick up the phone. AI assistance does not work. Spent ages on the phone and left without solution. The card stopped working without any reason.

Abi - AI assistant - waste of time.
Card services - hard to reach.

Absolutely awful. Ai layer repetitive and useless for a simple query about increased fees. 'Real' person just as bad! Not reading my query accurately, giving false information about charges! Useless. Avoid. Would give zero stars if possible

I sent money through then thinking that they would be more reliable then Wise or Revolut. 8 days after sending my money, I got a return payment with the same code, but I received less money! I do hope they are not charging fees, because not only AIB failed to send the payment, but I sent 3 emails to the Capel Street branch, but they ignored me. I got no reason why it returned. 
See everyone, this is the way AIB treat their customers. Look at their score! If you do bussines, RUN! You have any idea the headache AIB is causing me.

I needed a top up on a loan without really knowing how to do it. I walked into AIB Shannon and met Bank Official - Anne Downes - who helped me through the process and within days my application was successful. I have always found the Team in AIB Shannon to be friendly, helpful and courteous. Míle Buíochas Anne Downes agus Foireann AIB Shannon, Co. Clare.

Absolute trash. Every time I want to login it says error, every time I order online food shopping I have to try about 6 times before it goes through. I just want to spend to my money when I want not when I'm told. Seriously thinking about changing banks over this.

As soon as I get my query sorted I will be looking to change to an alternative bank. When has AIB made it so difficult to get anything done. Ive been waiting since the end of April for a callback, now Ill hold my hand up and say I did miss calls due to my working hours but subsequently called into the AIB branch to get my query sorted. Again I had to call customer service in the branch and was advised I would be put on a callback list. Im still waiting, called them again today to be adcised of the same. I also got a new phone and tried logging into my AIB Internet Banking to be advised I need to wait 3-5 business days to receive a code by post before I can log back into it. I understand security breaches etc. Also called the Internet Banking helpline to be told the same, "sorry you will have to wait for the code" This is absolutely ridiculous. I listen to radio ads which say if you have any queries call us today and we will be glad to help. Ive received ZERO help. A very frustrated AIB customer. I hope I will have better luck once I change banks!!!!!

How can a banking app from a major bank be so bad? So many times I try to log in and it says service not available. If you manage to input your login in details it can still throw you out or just hang up. The same security screen will pop up multiple times even after you have put in details. All of this has happened to me several times.

Great advice and patience with the advisors on a recent deposit account setup for a reasonably large sum of money, as the sum was significant wanted to make sure we chose the correct product for our needs. The QFA involved was very helpful and presented all of the options after a 1 hour consultation and questionnaire was completed to determine risk appetite.

The most convoluted bank to use. My biggest gripe is that after years of complaints they still require the card reader. Closing my account soon due to the quarterly fees and the lack of improvements in customer experience. Feels like this bank will always be stuck in the past

Try to get a loan on app, app tells me to ring a number number tells me to go to grafton St grafton Street tell me to go to finglas I tell them to go to hell these people do not want to help you ,put your money elsewhere ,time wasters

I hate AIB. This bank will cease to exist in 10 years. It would have been long gone if it wasn’t for the tax payer bailing them out and they repay with shite technology, ridiculous penalties for missing DD. I got penalised €10 for missing a SO from my Current Account into my own AIB Savings Account. Oh and I now have to submit a written letter and hand deliver it into my branch to close the account, what year is it 1991?

Beth Maher from AIB Killaloe is the most efficient, courteous, knowledgeable member of staff that my husband and I have had the pleasure to deal with. She solved our query quickly and answered all our questions and made herself available if we had any future queries. It is wonderful to have a positive experience. We want to commend her commitment to good customer relations.