AIG Avis 221

Bad company with bad service.
When you needs them thy won't pay you.

Communicatie loopt volledig mis. Telefonisch lijkt alles in orde, waarna je weer eindeloos veel mails krijgt waarop het niet in orde is. Intussen nog steeds geen betaling ontvangen ondanks sterk dossier (annulering wandelvakantie wegens gebroken voet) Het lijkt of ze willen dat je het opgeeft.

It’s November, and I’m still waiting for a claim I filed back in June. That’s nearly five months with no payout, no updates, no calls — nothing! Their policy says 30 days, yet here I am still waiting.

Meanwhile, they have no issue taking my quarterly payments right on time. They take money fast but refuse to pay customers what’s owed.

If you read the reviews, you’ll see I’m not alone — this is a pattern. AIG and National Union Fire Insurance keep customers waiting, delay payments, and avoid accountability.

I urge everyone having the same issue to report them to your state’s Office of Insurance Regulation (OIR). What they’re doing is unfair and unacceptable.

Avoid this company at all costs — they only care about collecting your money, not paying your claims.

Disgusting company I will never buy insurance from AIG thier policy is worthless! They dont pay
I just hung up the phone with the claim adjuster after spending time filling out the documents
I had to cancel because 2 Friends out of the group got sick now they asking me to ask my fraind to provide the proof !
Its embarrassing to ask !
So I guess i am out of luck !

They sell their policy like you are covered for any reason, but when you file a claim (mine for a tweaked back injury that I called my dr. For a prescription), they make you get your dr.s statement and their certifications. They try and make it so much time/work that you won't do it. Shame on Expedia for promoting such a poor worthless company!

Avoid AIG Travel Insurance at All Costs – A Cautionary Tale
We were stranded for five days in Zurich due to a flight disruption from Zurich to Doha, and AIG flatly refused to settle our travel insurance claim. Their justification? They categorized the disruption under the “WAR” clause—an absurd and evasive excuse. I asked them directly: Who declared war? No answer. Just silence and denial.
Meanwhile, my friend—who had the same travel insurance coverage through ETIQA—received a reimbursement of RM 3,850 within three weeks. ETIQA rightly recognized the incident as a temporary flight disruption, not a war zone.
AIG’s use of the “WAR” clause is a textbook example of how insurers dodge responsibility. It’s not just disappointing—it’s unethical. They twist policy language to avoid payouts, leaving customers stranded and unsupported. In my view, this is white-collar robbery dressed up as corporate policy.
Please, do not buy travel insurance from AIG. They do not stand by their customers when it matters most. Their priority is protecting their bottom line—not you.

TOTAL SCAM. Do not buy. We purchased travel insurance for a trip that was scheduled for August, while we were providing in home care for an elderly relative. The relative died ON THE DAY the trip was scheduled for, and even with the excessive documentation they requested, the denied the claim because we cancelled it 2 days before the date of the trip (when we knew my relative was about to die).

We filed a complaint with the Texas Attorney General, the Better Business Bureau, FTC.

We are also pursuing legal action due to additional distress created by this company.

I tried to take out a travel policy with AIG through the Emirates Airline Website. My money went out of my account but I have had no policy. I have telephoned numerous times. First i was told i couldn't have the policy, so they would arrange a refund. No refund came, so i rang again. They asked if i wanted the policy, so i said yes. No policy came. I rang again and they said they would send it over, no policy came. This went on and on. I still have no policy and no refund. DO NOT USE. If i can't even get the policy through, i very much doubt they would be any good if i ever needed them. Plus they have stole my money.

Esperienza disastrosa , inventano solo scuse per non pagare, sono appena ricorso al mio legale di fiducia

Have a Voluntary Personal Injury Accident Policy. Filed a claim for emergency injury with all medical documentation sent with proper forms filed. Has just been sitting "under review" for 4 months. Took 2 additional months just to get the correct form to file the claim. Absolutely nothing has been paid or reimbursed. All I got was a claim number, no adjuster contact ever, even after tons of phone and email messages. All I got was "under review" for months. This has been since 1/1/25 and it's 9/17/25 and still nothing. WORST INSURANCE COMPANY EVER. DON'T BELIEVE ANYONE WILL CONTACT YOU EVEN AFTER BEING SENT TO EXPEDITE CLAIM-MULTIPLE TIMES. THEY NEVER RESPOND, WORST CUSTOMER SERVICE, ZERO PROFESSIONAL STANDARDS OR WORK ETHICS. I WILL NEVER BUY THEIR INSURANCE AGAIN.

So I won’t be borhered talking about claim being refused when my phone end up stolen. My bad did not turn on Find my IPhone on my brand new iphone 16 pro max. Setup done in a hurry due to fiancé moaning since early morning. Forgot to purchase Apple Care right away and wasn’t expecting a first in my life phone thief. End up making claim and obviously out of pocket paid a fee 109£ pounds. Claim rejected well over a week ago and money is still pending at my account, obviously after all I do need it to get a new device and truly they shouldn’t keep it for so long. This is a pure paranoia, called and emailed them no response. Yeah only one how sorry they do fell 😂😂 As a general service can’t say much luckily had a Monzo Max plan which cover any device up to 2k without even registering it. But if simple refund to victims of criminals cause so much issue I can bet the whole process ain’t be easy to, currently straggling to sort my device back with another provider if they all need details like how did I travel to the place of robbery In one word I can say that has nothing to do how did I get there , by chopper or in a battle tank 😎Simply obtain a CCTV record and stop stressing people with those not important question. When comes up to a thief what does matter is only place , proof of ownership that’s all. They all blood sucker .This is all I know, I think back
In time I actually was dealing with them claiming a tooth insurance, took not days or weeks … months since finally approved. But I am assessing AIG only over the terrible rerun waiting time, what they do I trust use ours money to operate with it ….Shame and injustice, paid imidiately but to refund they do have u deep every one knows where. Hope I won’t be forced to deal with them again ufff🙏🏻🙏🏻🙏🏻

Put in a claim for cancelled flight. Collected all information and added it in during application process.

Responded a week or two later asking for the exact same information provided again.

Seems like an obvious strategy to be a pain so less people go through with claim. Even though I get free travel insurance with them I'll likely book and pay extra with a company that isn't dodgy in the future.

AIG is a scam. Not sure how it is legal. They ask for complex documentation, make you wait 10 days, then make you wait another 10 days if they need more documentation.
This is the worst insurance company in the world. I sadly did not read reviews prior to using. I must be a little slow, I have tried for a month and a half to get my refund and just keep getting more 7 to 10 day crap.

Terrible ! I purchased travel insurance and when I needed to claim, they refused to pay . Don’t trust them

AIG is a scam. Not sure how it is legal. They ask for complex documentation, make you wait 10 days, then make you wait another 10 days if they need more documentation. They denied my claim due to a restriction that was mentioned deep in the fine print. I know it sounds nice to have "coverage" when purchasing a flight ticket, but it is a total scam. Don't waste your money.

They are a scam, all they do is keep asking for more information for your claim. They wait ten days then send you an email of needing more information. I can see I will never get my hotel money back. I wish they would be investigated to the full extent of law and made to pay back every bit of money they have scammed customers out of. I would give them NO stars.

This is the worst insurance company in the world.
I will suing this company and exposing their antics.
People should not be treated like second class citizens.
They employ uneducated asians and have no idea where they live or how to spell their name .
They cannot read policy.
Suing for exacerbation of illness

Älä tee samaa virhettä kuin minä. Luulin, että AIG:n kaltainen jättiyhtiö tarjoaisi kattavan turvan, mutta jouduin karvaasti pettymään. Kun 1000 euron sähköpotkulautani varastettiin, sain korvaushakemukseeni hylsyn. Syy? Laudan huippunopeus on yli 15 km/h.

Suomessa lähes jokainen laillinen sähköpotkulauta kulkee jopa 25 km/h. AIG:n 15 km/h raja on täysin epärealistinen ja tekee vakuutuksesta hyödyttömän näiden laitteiden osalta. Jos omistat sähköpotkulaudan tai -pyörän, vakuutuksesi ei todennäköisesti kata sitä varkauden tai ilkivallan varalta.

Vaikka olen aiemmin saanut heiltä korvauksia puhelimista, tämä kokemus paljasti vakuutuksessa ammottavan aukon. En voi suositella.

Said I wasn't eligible for the plan and then waited beyond the date to help and said I wasn't eligible for the refund lmao wtf?

Was stranded in Fort Lauderdale by Spirit Airlines. Had AIG insurance.

No Spirit Airlines customer service was in the airport and they even laughed at a group of us who were stranded.

After more than 5 hours of calling and messaging Spirit Airlines support, was advised by AIG that I could buy a new flight to get to my international destination.

AIG, through Alexis Guillory claims adjuster later denied all reimbursement for the missed connection, cancelled flight by Spirit Airlines, and expenses that were incurred during more than 2 days of unexpected travel to reach my original destination.

Going to court for the $800+ for new flight and $50/night hotel that AIG wont even begin to cover seems to be the only path forward.