AIG Avis 221

I purchased travel insurance from AIG through Expedia for a girls trip 6/3 - 6/14. On 5/20 my husband had a medical diagnosis with immediate treatment which caused my travel to be cancelled. I submitted a claim with initial documentation on 5/23, pending doctor’s note.

Adjuster Ayinde Tarrant responded that he had received ‘all necessary documentation except the doctor's certification’. I followed up on 6/10 with the required doctor’s form.

Since then adjuster Ayinde Tarrant has continued to delay and ask for additional, unnecessary information.

I’ve called the AIG service number asked for his supervisor and been told that information is ‘unknown’. I’ve asked him to include his supervisor on his emails, he left me a voice mail explaining the system won’t allow him to add anyone on the emails.

The past THREE weeks he’s delayed saying he is ‘checking cancellation policy with third party’.

I’ve also contacted and complained to Expedia, the representative’s response was ‘I’ve worked here for two years and hear this all the time.’ No help.

I do not know how else to escalate. This is ridiculous. I bought an AIG policy in GOOD FAITH, and I expect to be paid for my valid claim.

All this aggravation at a time when our family is dealing with an critical medical condition.

If you are looking here proactively, steer clear of AIG and travel insurance from Expedia.

If you know of another avenue I can pursue, I’d appreciate your feedback.

I purchased AIG insurance prior to a vacation with my partner. Shortly before my trip I became unwell with the Norovirus (Gastro Virus). I was dully advised to remain at home and quarantine. In parallel, I cancelled our trip, which was very disappointing for both of us. Then comes the interesting part - the submission of a claim based on the in-ability to travel due to having a contagious virus... AIG response - my claim does not fit within their policy criteria! What a joke! So what AIG are saying is they would prefer I travelled and shared the virus with everyone on the plane, whilst ensuring I engaged the bathroom for the entire trip! MY ADVISE - STAY AWAY!

Claim Department's role is to find all excuses not to approve your claim, any reason, one after another. So when you purchase a policy, you got yourself the opportunity to argue with AIG for months and end with a rejected claim. They only take money, does not give money, remember ya! (I think some insurance companies like UnitedHealth use AI to control rejection rates. There are KPIs for rejection rates) SO DO NOT BUY!

I am submitting this formal complaint against UPS Capital Insurance Agency, and its affiliated partners, CargoEdge - AIG and InsureShield, due to the unacceptable handling of my insurance claim and the conduct of assigned adjuster Claims Representative, Paula Lomax.

Summary of Events:
• On May 13, 2025, Ms. Lomax requested a photo of the package with the tracking label. I submitted the requested images the same day.
• On May 19, she responded that the tracking label was unclear. I again complied with a new, clearer image that day.
• A full week passed without response. On May 26, I followed up professionally to ask about the status of the claim.
• On May 27, Ms. Lomax claimed the photo was taken before shipment, which contradicts the evidence submitted that clearly shows the label on the box as received by the customer.
• I raised concerns about her lack of phone communication and requested escalation to a supervisor due to the delay and seemingly circular nature of the correspondence.
• I followed up again on June 5, as no action or clarity had been provided.
• On June 6, Ms. Lomax reiterated her request for photos I had already submitted multiple times. I asked for clarification, not understanding what additional evidence she expected.

Issues and Concerns:
1. Deliberate Delay and Lack of Responsiveness
There were repeated week-long delays between responses, and phone calls to the contact number went unanswered. This lack of communication severely impacted the timeliness of the claim process.
2. Redundant Requests and Stonewalling Tactics
The same documentation was requested multiple times, even after being submitted, raising concerns about fair treatment and transparency.
3. Refusal to Escalate or Acknowledge Compliance
Despite multiple requests, no escalation or meaningful action has been taken to review the claim impartially.
4. Bad Faith Handling
These actions raise serious concerns about bad-faith practices in processing claims, which may warrant further legal and regulatory investigation.

Requested Actions:

I respectfully request:
• A formal review of this case by an impartial agency or representative.
• Immediate resolution and claim reimbursement, as the required documentation has already been submitted.
• Oversight of UPS Capital Insurance Agency and its affiliates for adherence to consumer protection and fair claims processing standards.

This has been an unreasonably burdensome process and reflects a troubling pattern of customer mistreatment. I am bringing this complaint to the attention of all appropriate oversight agencies and consumer protection platforms to ensure accountability and avoid similar treatment for future consumers.

Sincerely,
John Maldonado

Refused to payout on travel claim. Citing small print not mentioned in PDS. Scammers who won't ever be receiving my money when I travel Europe later this year, Japan next year or at any future time.
RACQ (Queensland car breakdown assistance scheme) have sold insurance arm of business to AIG so won't ever buy RACQ insurance.

My daughter was studying abroad last semester and had her new iPhone 16 Pro stolen in Rome, Italy. I gave her the phone for Christmas and purchased AppleCare+ theft and loss. AIG denied the claim on the grounds that FindMy was off. That is total b.s. and AIG is a bunch of crooks. I have been fighting this for over a month as of 5/23/25. I finally had to buy her another $1000 phone so she can get on with her life.The claim has been escalated twice and each time they add another 7-10 day wait for appeal. I am going to be up their asses until those bastards send me a phone! Stay away from AIG!!!

I have been trying to reach Davy de Grave from AIG for weeks. I've called multiple times, left several messages, sent follow-up emails, and even had colleagues request a callback on my behalf—nothing. No response, no call back, not even an acknowledgment.

I also filed a formal complaint, but even that has been ignored. It's completely unacceptable for a company of this size to treat customers this way. If this is how AIG handles its clients, I strongly recommend looking elsewhere for your insurance needs.

I want to warn you about AIG Travel Guard, the travel insurance promoted by Expedia. While Expedia is reliable for booking, its partnership with this fraudulent insurer is unacceptable and deeply concerning.

AIG Travel Guard operates as a legal scam. They promise coverage, but when customers file claims, they use vague policies, excessive paperwork, and unreasonable excuses to deny reimbursements. In most cases, travelers never see their money again. Their goal is to collect premiums while offering little to no actual protection.

Expedia is equally at fault. They continue selling this misleading insurance, knowing it fails to protect travelers. Instead of warning customers or offering better alternatives, they enable and profit from this deception. If Expedia truly cared about its users, it would stop promoting AIG Travel Guard and prioritize real protection.

Do not trust AIG Travel Guard, and be cautious when purchasing insurance through Expedia. Always review your airline and hotel’s cancellation policies before booking. Many reputable providers offer far more transparent and reliable coverage.

Don’t fall victim to this scam. Avoid AIG Travel Guard and demand accountability from Expedia for its unethical practices. Protect yourself and choose trustworthy travel insurance.

Horrible company!!! Avoid at all cost. I booked an around the world cruise and got insurance for it to the tune of $4300. The cruise company (HAL) changed the cruise itinerary after the 15 day back out and AIG would not give me a refund! It is a TOTALLY DIFFERENT TRIP, and HAL refunded our money, but AIG would not. Only vouchers that we have to use in 2 years. Total CRAP!

I have been a customer of AIG for several years, but my recent experience has been beyond disappointing. I currently have claims dating back to August 2024 that have yet to be paid. Despite repeated follow-ups, I have received no updates, no explanations, and no resolution. However, this morning, as expected, AIG had no issue withdrawing my quarterly payment.

For months, I have been told that someone would contact me within 7 to 10 business days, yet no one has ever reached out. Each time I call, I am met with the same response—customer service can only view my claims but has no authority over processing payouts. If there is an issue or delay, AIG has not communicated it to me. I have provided all necessary documents, yet I remain unpaid with no indication of when, or if, my claim will be processed.

A company of this size should be transparent, efficient, and accountable, yet AIG fails in every one of these areas. Their business practices are unacceptable—taking payments on time while delaying or outright ignoring valid claims.

At this point, I simply want AIG to honor their obligations, process my claims, and pay what I am owed. However, based on my experience, I cannot in good faith recommend this company to anyone. If you are considering AIG, I strongly urge you to look elsewhere. Their lack of responsiveness, accountability, and basic customer service makes them one of the most frustrating companies I have ever dealt with.

First time I have ever written a negative review but this company's claim process is so egregious I felt compelled to warn people not to purchase their travel insurance. My Wife and I submitted a claim due to having to cancel an airline trip for a family medical emergency. We submitted the necessary paperwork along with 2 medical doctor reports that indicated the medical emergency. Our claim was sent in late December. AIG played a stall process over a period of 10 weeks by consistanly claiming they needed more information that we had already sent them. We again sent them the information they requested and again the same 2 doctor reports. They continued this process and after numerous telephone conversations they kept making excuses why the claim was not completed. I believe as I read other complaint reviews that they attempt to frustrate the claimant to the point that they hope would just give up. It wasn't until we informed them that we were going to refer the problem to our state Insurance advocate that they finally informed us that we would receive our money, however they only gave us back 85% and they kept 15%? I would caution anyone to check this company before purchasing their travel insurance. Read all of the reviews and you'll see what I am talking about.

I never buy extended warranties, because they are usually a waste of money. However, when we bought our new whirlpool dryer factory warranty was coming to its end, I decided to buy one. Any am I glad I did. My wife called AIG on Saturday and they had a service man out on Tuesday to take a look. Paul with S & L Appliance Service immediately diagnosed the problem, order the part and was back in a few days to repair it. The machine was fixed at NO additional cost to us. Highly recommend.

I strongly advise against purchasing AIG trip insurance. This company is a complete rip-off. Despite meeting all the criteria outlined in their policy documents when I bought the coverage, my claim was still denied. After reviewing countless other complaints, it’s clear that 99% of claims are rejected, no matter how legitimate they are.

What's worse is that AIG reserves the right to change their policy at any time, and sure enough, once I submitted my claim, they “adjusted” their terms to avoid paying. So, even though I followed every step of the process, I ended up with a non-refundable trip and zero compensation.

Paying extra for this insurance is a total waste of money. Don’t fall for it like I did—save your money and skip the headache.

Ho stipulato una polizza assicurativa per il mio iPhone 15 Pro Max da 1TB, un dispositivo di valore considerevole (circa 2000€). A seguito di un furto, ho prontamente sporto la denuncia e avviato la pratica con la compagnia assicurativa. Purtroppo, la gestione del sinistro è stata problematica. La compagnia sta sollevando diverse obiezioni che considero pretestuose per non fornire il telefono sostitutivo previsto dalla polizza. Attualmente, mi è stato comunicato un termine di 30 giorni per una loro decisione, un’attesa che reputo inaccettabile, considerando le ripercussioni negative sulla mia attività lavorativa. Questa situazione mi ha costretto ad adire le vie legali per ottenere quanto mi spetta e richiedere un risarcimento per i danni subiti. La mia esperienza mi ha portato a riflettere sul rapporto costo/beneficio di queste assicurazioni: considerando che in 40 anni ho avuto oltre 50 dispositivi Apple, NON sottoscrivendo la polizza AppleCare si risparmierebbe una somma equivalente all'acquisto di almeno 10 iPhone di questo tipo. Pertanto, sulla base della mia esperienza, sconsiglio vivamente questa specifica copertura assicurativa.

AIG Warranty Service

Subject: Urgent Action Needed – Washer & Dryer Issues, Warranty Failure

I am writing to express my deep frustration, concern, and disappointment regarding the unresolved issues with my Maytag washer and dryer purchased in 2021, along with the AIG extended warranty. Despite my numerous efforts, the situation has left my family in a state of complete helplessness.

As of October 23, 2024, my washer has been inoperable, and for over 60 days, I have been trying to resolve this issue. I have contacted AIG over 20 times, speaking with multiple representatives, managers, and even recording conversations, only to be met with false promises, misdirection, and no real action. It is incredibly disheartening that despite all these efforts, nothing has been done to resolve this matter.

I have also worked with the service provider, Paul Appliance Service in College Station, dispatched by AIG. Their so-called "Master Technician" has been to my home multiple times, either ordering the wrong parts, receiving broken ones, or simply throwing parts at the problem. Each time, I was told to wait weeks for new parts, only to find out they were once again incorrect or ineffective. The repeated cycle of incompetence from the technician and rude behavior from the appliance company's receptionist has only added to my distress. They are the only service provider available in my area, leaving me with no alternatives.

This situation has reached a critical point. My family has been battling severe flu and cold over the holidays, and the inability to wash clothing, sheets, and bedding has made it even more difficult. Laundromats were closed during the holiday season, and I was forced to wash laundry in our bathtub. When the laundromats did open, I was paying $90 each week to wash and dry clothes—almost half of my monthly electric bill. My illness, which requires breathing treatments, makes it physically impossible for me to continue hauling laundry bags. The emotional and physical toll of this situation is overwhelming.

I have asked AIG for a buyback or full refund for the washer and dryer that I paid for in full, but to no avail. Instead, on January 8, 2025, AIG forced us into a buyout offer of $669, a fraction of the original cost. Today, January 9, 2025, I was informed that the check for this amount has not even been issued. Throughout this entire ordeal, AIG has failed to take appropriate action, and I am being left to handle the situation alone.

My washer has had every part replaced except the computer board. After months of delays and repeated technician visits, I am confident the "Master Technician" was not qualified to diagnose the issue correctly. AIG was aware of the entire situation yet failed to act. Whirlpool and Maytag have also neglected to step in and take responsibility.

We were forced into accepting the buyout because there was no other solution offered, leaving us with an unresolved issue for the dryer, which will still require dealing with AIG—an experience that has destroyed any trust we once had. After spending $2,666 on the washer, dryer, and extended warranty, we have been left with a mere $669, no working washer, no compensation for the excessive laundry costs, and a complete lack of respect for our family’s hardship during this difficult time.

This experience has shown that AIG, Whirlpool, and Maytag have no regard for their customers. Your companies have disregarded our family's needs, our health, and our efforts to resolve this in good faith. You have shown no urgency, professionalism, or care throughout this entire ordeal. I am devastated by how we have been treated, especially during the holidays when our family was ill and without a basic necessity like a functioning washer.

We needed a full replacement or full refund for the washer and dryer, along with a new warranty. Instead, we were treated with blatant disregard, and the financial loss has only added insult to injury. I will never purchase a Maytag or Whirlpool product again, as this experience has shattered the relationship we once had with your brand.

I urge you to reflect on the values and morals your company represents because this situation demonstrates a severe lack of care for your customers.

I wish I would’ve read the reviews first… Recently booked a hotel and purchased the protection policy in case of an emergency/cancellation… Of course they denied the claim and gave me about five different excuses. Why my situation didn’t fit their parameter… With that I would highly recommend anyone Considering to use AIG for any insurance/protection policy, especially in a hotel booking situation… To definitely read the fine print and not just check the box to let yourself forwarned by understanding all of the fine print/red tape and jargon they will use against you to deny any compensation.

been a customer 1994 its been 2 years since my claim was made
still waiting to be paid
they are just the lowest scum
i now know why yanks are referred to as septic tanks

NEVER EVER HIRE THEM FOR ANYTHING, YOU WILL BE ON YOUR OWN

The worst insurance company I've delt with.

It's absurd how they take every possible opportunity to delay the payment to the customer, in months

They send you incomplete forms so every interaction take at least 7 business days, and they ask you for more infos, and this way you never get paid back

I can't understand how they are not being investigated by federal institutions for being so dishonest

Do not purchase insurance from AIG this is scam
After waiting 15 days I received a call from the adjuster that I needed more documentation when I provided all it was required.
3 days later I received an email telling me that cannot provide any type of accomodations because I am receiving credit from the airline, when I called the airline they are telling me that the air fair was cancelled as requested because I had purchased insurance no credit has been issued. Called again AIG just to tell me that I had to right a letter stating that I not receiving credit. We are at day 20. At this point I asked to speak a manager name Jonathan who provided no help whatsoever and that my claim has been cancelled as a result of the airline statement which it was not true. He refused to contact the airline to confirm that I was not receiving a refund or credit. The reason for cancelling our family reunion was death in the family Jonathan had no empathy whatsoever infact he couldn't care less.
Now another family member that did not purchase insurance was able to get a refund from United Airlines and within two days the refund was approved another 5 days the money was in the account.
Worst company AIG shame on you, I played their game for over 20 days. Be prepared for all kind of excuses in trying for you the customer to be fed up so you can go away and ripped you off.

I purchased the premium/upgraded cancellation insurance from expedia just in case I needed to cancel. It said I could cancel for any reason and get my money back for a flight.

When my work event got cancelled last min, I tried to cancel, and they said I had to file a claim and that it WASN'T guaranteed I would get my money back.

I tried to file a claim and the website glitched and told me I had to call in. When I called in, they were unhelpful and it was a nightmare.