AIG Avis 221

Denied claim because the info provided doesn't match there records. I scanned proof of everything and still denied it. There a scam..

I purchased their insurance protection via Expedia. A scamming rental car called Zezgo accused me with existing dents on their rental car, and charged me $2,000. I contacted AIG, but they didn't help. Wasted money for nothing. I shouldn't have purchased insurance protection.

Ble frastjålet noen klær. Tok kontakt med AIG. Gjorde alt de ba meg om å gjøre, politianmeldelse osv osv. Måtte fortelle dem flere ganger om og om igjen hva som skjedde. Alt må inn med teskje tydeligvis. Hadde epost korrespondanse med dem i over tre måneder!!! og på ingen tidspunkt hadde de tenkt å fortelle meg at ikke hele summen blir erstattet pga klærne var for gammel. Saksbehandleren var heller ikke alltid tydelig i formuleringen sin hvilket førte til mye frustrasjon på min side (som sagt, forklarer meg flere ganger om og om igjen). Fikk denne beskjeden i oppgjørsbrevet, jeg fikk 25% av det klærne er verdt hvis man kjøper de i dag. Dette er faktisk den verste kundeopplevelsen jeg har hatt noensinne. De fortjener egentlig 0 stjerner!!! Dette er et forsikringsselskap verden kunne klart seg uten.

I insured my vehicle through AIG.COM, and my bag was stolen after thieves broke the left rear window. According to AIG Travel Texas policy, they should cover the items inside and the damage, but AIG.COM only covered a portion of the expenses. It's a joke of a company; I wouldn't recommend anyone to use them

Never returned by call, until I complained
When they did phone, they left a message saying they would ring me back and months later they still haven't
I have moaned again , and again, and again, and they keep saying they will look into it. Statistically I could be dead in 10 years, any chance I can get a response before then. Would be nice

Extremely bad management. Very poor skilled administration employees. Very poorly behave receptionist and billing personnel. Pharmacy guys are also poor in handling patients. Their main focus is to joke with their colleagues during working hours. Make wrong bills and you have to wait hours to get the correct medicines and amend the bill mistakes

Purchased a Complete Care on my furnace for 10 yrs and is good till 02/15/25.
Lennox dealer attempted to fix noise problem six times but was unable to repair.
Lennox approved a replacement as they felt the furnace was defective.
AIG would not approve as they used the excuse it does not cover this problem.
I just paid $699.labour to replace furnace which I think should be reimbursed as I have coverage until 02/15/25
Does AIG not honour their coverage.?
I thought I would contact you before contacting Consumers Affairs.
Thx for your attention.

If you are considering buying insurance for your trip DO NOT BUY IT FROM AIG. is a waste of money and when you call their agents they give you the run around.. I also blame EXPEDIA, because they offer their the insurance through AIG.. I will never buy a ticket again from Expedia, I had an emergency and I could not make my trip, but I thought that was the point of getting a travel insurance but I guess I was wrong.. I hope they go backrup before they continue to screw people over.

When I signed up almost 20 years ago for life insurance with AIG, they promised that if I never got ill with anything terminal I would get back all that I paid into it as one lump some. I've never got sick and they seemed to have disappeared.. SCAM!

One of the worst insurance ever, it been over a two months and they keep sending me email asking to her and over the same documents again and again.

I wish I could leave 0 stars if possible

I got somehow dragged having to deal with AIG since AppleCare+ theft and loss uses AIG as their partner.

I was robbed in London on 3/14

As soon as this happened I was with the police and marked my phone lost in my iCloud within minutes .

After chasing to the address the find my showed, we were unable to retrieve the phone as it was an apartment building with over 50 units. The police doesn’t have the authority to go in and search.

I went to the Apple Store and filed a claim right away within 1 hour of my phone being robbed.

This has been nothing but HORRIBLE experience

I was on the phone with apple support, was told I should have a phone within 4 days from March 14th and I should be able get it while I am still in U.K. as they have this protocol to convenience customers who are on the road.

I gave them my UK address as I was there until 3/23.

On 3/15 I receive an email from AIG asking for Gov ID with pic and proof of purchase again, replied and provided within 20 mins from the email.

Been calling AIG almost everyday since then as all their correspondence says we will contact you within 2 business days but nothing ever happens.

3/15 talked to rep and was told all documents are in order we just need to wait, and the time frame is 2-5 business days. That I can refer to the terms and conditions, which no where to be found confirmed with apple that it takes 2-5 business days to resolve a claim.

Rep name was Janice and she was the rudest and unhelpful. Asked to talk to a supervisor and was told will receive a call back. Never did and today is 3/22 still never heard back.

Keep calling everyday until 3/19 was told it still within time frame and in no way phone will be in UK by 3/23 and I have to deal with how to retrieve phone.

Since by now I have learnt that every time you call, they give you different information.

I called back and was able to change the shipping address back to my US address.

Called again on 3/20 and being told they ask for another 5-7 business days as it is still being reviewed. Rep Angela couldn’t provide more than this.

How long am I supposed to wait.

The terms and conditions says they will contact with an outcome of the claim in 2 business days.

This has been nothing but awful

I understand this maybe out of apple scope but apple should definitely stop partnering with AIG if they cannot honor the claims that they promised

3/21 Rep Nora said she sees a note saying an outcome of this claim will be out in the morning on 3/22

3/22 noon comes still no email, no call. Portal still says phone claim is pending review. Called again and Rep Pau said he will escalate and wait til next week.

I finally lost it and said I don’t want any apologies or empathy. I want a solution. Connect me to someone who can make a decision or can do something than apologize.

Again was told a supervisor will be notified and will call back.

Never heard anything but 2 hours later the claim got approved and he deductible was charge to my credit card instantly

Called to see when will the phone will be shipped since it says as soon as approve they will ship out via fedex priority overnight.

Was told by rep Joshua takes 2-5 business days from approve to ship the replacement phone and another 1-2 business days for delivery, even tho in apple website says up to 4 business days to have the device delivered once claim is approved.

This has been the most awful 10 days of my life and I hope I never have to deal with AIG again as I for sure won’t ever purchase any insurance or anything I have to deal with them

I do feel sorry for the reps working for them that are thrown out there with no information for customers.

I am sure I am not the only one who have called and lost it with how many bad and awful experiences you can find online.

If AIG can’t honor the time frame then don’t partner with apple offering phone insurances.

It's a s-h-i-t company - simple & plain...they take much in insurance policy, but refuse to pay anything if you should need it!!!

"The insurance only covers tooth injury due to accident or food intake" ...

My dentist at the destination said "your problem with cracked tooth is caused by eating a nut or other hard food"...

Then they come to the the conclusion that we DON'T PAY ANYTHING and hope customer don't use government complaint agency - because then we will loose so hard...

That tooth treatment cost $ 200, you said $ 100 was your maximum refund on tooth treatment, then deduct it with with $ 50 in self-risk... Is it worth getting irritated customers and bad reviews for $ 50????!!! Obviously for AIG....

I recently had a very bad flight back from Dubai to UK on the date below. The EK031 flight was 2 hours 37 minutes delayed - strangely just below the threshold for compensation. We were over 2 hours on the plane delayed by rain. Yes the Emirates cannot deal with rain, even international award winning airlines.

I had taken out additional £48 insurance with AIG for any interruption to my travel, as I was flying close to conflict areas in Gaza, Yemen and Ukraine. I have lived in the region for over 20 years so was cautious.

The flight delay caused an issue with my onward travel with National Express, and was bumped off the next coach which was full, and further delayed 4 hours. I then had to pay £36.75 for a new single ticket.

I contacted AIG and received two conflicting replies, one from a loss adjuster saying that I probably was not covered, but could neither confirm or deny and I was welcome to waste my time further. No thanks.

Another mail included an un-editable partially completed PDF claim form, that I now have to try to work out how to complete, if I can be bothered.

Most of the contents of the claim form does not seem relevant to my simple claim for additional costs incurred.

Next time I will not waste £48 that would more than have covered the extra ticket required and coffee whilst waiting. Total waste of time and money. I will not insure with AIG again.

I am not surprised at their rating by others, but they are the only linked insurer for Emirates Airline it appears.

I planned a trip to Italy, with three other girlfriends. We all purchased insurance through AIG. Our trip for for 18 day, flying first class. The departue date was May 18, 2020. Obviously, Covid hit the entire world. Although we all wanted to complete our vacation, we were not allowed. Knowing we were not allowed and could not complete the trip, we filed on AIG. They did not honor our insurance. They stated a pandemic was not covered. I have since traveled 8 to 10 more times (w/o insurance) and I am curentlly booking another trip. I will never use AIG again. That was my first and last time using them. Had they honored our paid for insurance policy, they would have made over $4000 more (just from me alone) in travel insurance purchaes over the last few years. Every time I book a trip, I refuse the insurance due to their lack of payment. Shame on them. They'd be making bank if honorable, however, they'd rather cheat clients than pay. That always costs in the long run. I'm PROUD to say I will never use them again...money SAVED!!!!!

Toom out a policy for life insurance in Sept 2001 with added cover for my daughter who was under 18 at the time paid £12 odds a month for 4 years till my daughter turned 18 .then paid £8 a month to 2019 when I rang them one day to see how much I was insured for if I passed away what would my family receive .I was told I was not insured for a death policy but was insured for long term ir terminal ill Ness I know for a fact I would never have took out that cover and for years paid a policy that would have cost my family in my death the cost of my funeral when I thought I had it covered .I strongly belive I was miss sold life insurance by this company

I purchased this policy and ended up having an extensive surgery which stopped me from traveling. This was not an expensive trip just two budget tickets to Germany and the company was unexceptable. I had to file the same paperwork over and over again, my emails were not answered and my claim was finally denied after 2 month due to the Flight company giving me a partial credit. Even if I followed their policy and signed a waiver that I would not use the Flight voucher. This company is more of a headache than a benefit and is not willing to pay what they promise. Stay away!

Travelers beware. AIG has the ability to alter or determine what category of coverage they place you into. My wife and I had a three leg trip. When we were at our first destination, my 85 year old Mother became hospitalized. She was part of our 2nd part of the trip. It was determined to keep our departure date which was 2.5 days away. Upon our arrival in FL. my Mother's condition became grave and unsure. We quite naturally canceled our departure, which after two weeks my Mother was released from the hospital and moved to a rehab center where she stayed another 3 weeks. After over a month and $10K later, we returned home. My Mother was sent home with further inhouse cares. AIG asked for a ton of proof and was given everything even DR. signature validating her care. Well, here is where this insurance company is able to get away with fraud and non payment. Within their policies, they incorporate language which can go multiple ways. In our case, they placed us into s "trip DELAY" VS "TRIP interruption". They claim we were merely 'delayed" and not interrupted. I do not know about anyway else, delay means you will catch another flight in a couple of hours or at the worse, the very next day. We were over 30 days staying in hotels, rental cars, fuel, meals etc.. By placing us into a "delay" category, this took away all except the flight costs which was only $803.00 out of $10,244.00. Insurance is a risk and out of the millions who do not make a claim, this is how these dirty dogs rake in their loot. I have asked our State insurance department to look into this They sent my appeal and complaint back to AIG, guess what AIG sent back. They quoted each and every step (I) presented and timelines. Not once did they address their ability to "self-police" and alter or use the verbiage in whatever way they need to in order to deny a claim. So, TRAVELERS BEWARE! You think you have coverage, well you do as long as you do not need to make a claim. Hmmm

Total scam,when on holiday in Israel on October 7th 2023,war broke out where we were,we had to leave asap and went north before we could get a flight,we stayed in a hotel and put a claim in for the hotel to be rejected by aig, if we had been killed which was a real possibility but because we lived and got out the claim is rejected,it has taken from October 15th 2023 until February 07th 2024 to get the final rejection,one star is one too many

I sent in claim for a medical service in September 2023. At the end of October I called and was told they had moved to a new address which they never notify us clients of. I resent it October 23 and they received it November 1, it is now February 7 of 2024 and all they can tell me is that they’re backlogged. it is now February 7 of 2024 and all they can tell me every time I call each month is that they’re backlogged. So did this company have a major layoff because it never took this long before . Very disappointed and poor Service.

An absolute scam, run by untrustworthy immoral swindlers

They will either make up clauses or hide things in very fine print that are inaccessible at first, later when you try to claim they will list those hidden clauses.