AIG Avis 221

This is the worst travel insurance out there were other companies paid this claims and aig is refusing to pay or answer on emails and very not professional and a waste of time to get any insurance from them

I bought both Home insurance and Travel Insurance. When I asked them how to claim my broken screen from Home Insurance, here what happened:
My message:

Hi,
I am a customer of Fortum Insurance Koti M contract type
I've just had an accident which I dropped my computer screen on the floor and it is not broken and can not be used anymore.
How can I claim this accident to my insurance?
Do I need to send you a photo of the broken screen?
Please see below the invoice of the screen I bought from Gigantti.

Their answered was to make a claim in travel insurance, as mentioned that I should fill in document about the trip and luggage:
Hi,



You can fill the claim form online: claim-notification-online

Include a documentary about the trip and when you received your luggage, as well as receipts for purchased necessities.

The decision of compensation will be made in our Claims department after your application is received.

and finally they refused that there was no instructions made to make the claim with Travel Insurance:

Our customer service has merely advised you to attach all necessary documentation to your claim, they did not tell you what kind of a story to apply the indemnity with.

My Amtrak train from Detroit to Chicago got cancelled. My husband drove me to Chicago. AIG was contacted to ask for reimbursement for mileage at US Govt rate and tolls. After continuous request from AIG for more information, the company finally concluded that mileage is not covered. If I had rented a car, it would be covered. WHAT ??? It was never spelled out in the contract. When I asked for specifics they sent information about a Bundle coverage. Don't Trust them.

Apple Care refers you to AIG company to claim the insurance. It is so difficult to communicate with them. Hefty online/over the phone form procedure. They charge a shocking high excess fee of 109 pounds. On top of the big Apple+Care monthly payment, it is higher than any other company. I chose Apple+Care because I admire the company and thought I was paying for quality. But I am highly disappointed with Apple. I advise all my friends and family to cancel Apple+care and will not ever use their products. Forgot to say that the whole process of phone replacement took a month—a Month to replace a Phone. In comparison, all other companies do this in a matter of days.

Een vraag gesteld over de verzekering van mijn overleden vader en na 1.5 jaar nog niets gehoord. asociale mensen die daar werken.
ik zou hier nooit geen zaken mee doen

Really bad to deal with for travel insurance so certainly do not trust them with any other insurance a real hassle. Very rude on the phone. Totally unhelpful. On going issues from Oct. Though I have sent them all documents required. Even Westpac could not help.

I have tried to register an insurance claim for 2 weeks. Multiple "consultants" have said they'd be registering the claim, but nothing happens, as my claim is not showing on their system. R100 in airtime just today, and I've got nowhere, as the "consultant" promised to phone back and didn't.

Back in April 2023 my family and I plan a trip to Dominican Republic. From sep28-Oct 9 . My son was currently in the military and took time off for this trip. we booked round-trip airline tickets through frontier and bought insurance. I was told by the representative it covered trip, delays, cancellations, food, new tickets,hotel,
Two months later frontier canceled the flight, and there were only flights on different days before and two days after.
I reached out to the insurance company and they told me to wait two days before the flight was leaving to make sure another flight wasn’t available. Then the representative from AIG could help me find other travel arrangements..
I did not want to wait 2days before initial travel, that’s insane , my son was able to rearrange his schedule, and we were able to rebook the flight.
Therefore, I transferred that insurance that I did not file a claim on to the new tickets .
While at the airport, we got a notification from frontier that we were going to miss our connecting flight, and there were no other flights available until two days from where our connection was
Therefore, I called the insurance and a representative helped me book New tickets out that same night with Spirit airlines! Not One time did this representative say it was not covered, if it was not covered, why did he book the tickets for me? Why did the first representative tell me to wait two days before to rebooking another flight. We would have gone somewhere else like Mexico. The trip we were going on was through our timeshare so we could have changed it at the last minute. I even received a call from
AIG wanting to know if we made it.
On that trip, one of our bags was lost, we had to buy new clothing, and when the bag finally arrive four days later, it was damaged mildew and wet.
When I got back home, I filed the claim submitted the new ticket prices ,all the new clothes we purchased, the cost of old clothes damaged, food and drinks for us at the airport for during the delay.
Then, all of a sudden I get a email saying I’m sorry, but nothing is covered,
I asked for a supervisor to call me back and nothing happened, I got an additional email saying that a check was cut .
I submitted a claim for almost $1600 , I’ve been waiting for this check and finally I get through to a representative who tells me the check that’s coming is $268, and that I needed someone to call me It’s wrong That didn’t even cover the cost of the flights.
I’m told by the insurance company that they don’t cover delays from the airline that makes no sense if my trip was protected quote for trip delays , also if it wasn’t covered, why didn’t the representative tell me before allowing me to book
I sent them receipts of purchases , I sent them the airline tickets, original and new, I explained the situation and occurances.
This company is a scam and they have people that don’t know what they’re talking about and giving false information to clients
Tell me what’s the point of this insurance if what I just named is not covered ! And if this stuff is not covered, and they know that , then the representatives needs to say that it’s not covered, they knew the reason I called of what was going on! That is deceptive and unethical!

I purchased car rental insurance via expedia for the summer holidays. when returned the vehicle it had small scratch. So Avis Spain charged my credit card USD600+ and i filled the clam form in details and as per the book.
Tricia was my claim adjustor, she asks me for the same document over and over again...

I wrote to the adjustor
Dear Tricia,

I am writing you this letter to advise you of my dissatisfaction of the process and handling of my claim of almost US$700.

You keep asking for the same document again and again and despite being submitted several times and sometimes for four consecutive times.
As I have written to you before regarding this issue, I will not tolerate any further unnecessary delay. If this is an intentional tactic for me to give up, please note this will not happen. In fact, any further delays will cause unfavorable claims from me as per local insurance consumer laws.
I attach as requested for the fourth time the damage estimate and I really do hope you process the refund within the next 14 days as you had more than enough time to review.

So two months post my claim i recieved an email on 21 september 2023 that my check was getting printed and being sent.

NOTHING RECIVEIVED BY NOW....i will take them to court.

I Would definitely not recommend my claim has been on going for 2 months!! i was told it was settled and would recieve the funds to my bank account which never came! when you call you don’t get a actual answer you just get the run around going from team to team it’s absolutely terrible

Thought I would buy the DELUXE package to go to Israel and make sure we have full coverage. Can you believe a World Event Attack in Israel and they denied our trip claim? Don't waste you time or money even with the upgraded policy. They don't insure!

AIG must be the worst travel insurance providers I have ever encountered. Despite the language barrier, their customer service, or lack of, is beyond abhorrent. After my recent experience whilst on holiday, I was left completely abandoned after waiting for over 7hrs for them to approve a procedure which was deemed necessary by the attending physician. Neither the call, nor the approval arrived. On my return to UK, I have been corresponding with them on a daily basis, only to be advised, after a full investigation, that my treatment from them was totally unacceptable and thereafter offered compensation. This did not compensate for the distress caused by their severe lack of communication and more over, their distinct lack understanding and empathy. Today I have been contacted by the treating physician to advise that AIG are refusing to pay for the initial consultation which was previously agreed and approved. I would therefore advise anybody considering using this company for travel insurance to seriously reconsider their options.

really poor service. i updated my adress and confirmed it in writing with an IAG agent. they never actually updated it so i was technically uninsured for a full year. I have lodged a complaint several months ago and it never gets resolved. im still waiting for a response. very poor communication and service. would not recommend.

Lost my iPhone tried to ring AIG 4 times, waiting each time for 30mins then they cut me off. Waited another 25mins and when they picked up they hung up on me. When I finally got through gave them my card details, online payments on their site don't work, they told me 2 days to let me know. It is now 5 days still not heard anything. I would suggest if you are looking for iPhone insurance do not go with Apple Care, AIG are useless and I am not sure why on earth Apple would partner with them. Avoid them at all costs.

Bought insurance & cancelled within the timeframe in which I was suppose to obtain my money back & have gone thru 4 different agents including a Claims Adjuster Dionne Watson who wasn't helpful in providing information & calling me at 6:30 AM to rudely wake me up & Senior Examiner James long who was cussing at me (Inappropriate & even hung up on me towards the end of the conversation without a solution.)

I lost my iPhone covered by Apple with theft and loss. Claim approved on October 6th. After more than 3 weeks, still no replacement phone has been sent out. It looks like There are no iPhones available so I have to wait. It’s a joke and a scam.

My doctor did not allow me to travel due my health situation. But Paggy of AIG travel told me that they do not cover pre-existing illnesses, with means that if you buy their insurance you have to be 100% healthy, if not, do not take out the AIG travel insurance .

Miguel

If I could give zero stars I would. I bought travel insurance as an add on Premium Protection via Expedia for a trip in August. Unfortunately, on landing at the destination airport, I received the worst news, one of my parents had suddenly passed away. I had to scramble to find flights to get home. I submitted my claim on August 16th, provided all possible documents, receipts and death certificate. I sent follow up emails and phone calls, nobody had a clue about my submitted claim. I am now dealing with a company called Sedgwich who after 9 weeks they have come back to ask for documentation that I already provided. I feel they will give you the run around and that you will give up out of frustration. I will keep going until this is settled.

reported my phone lost, paid £109 and still haven't received a new one! aig doesn't respond to messages sent