The Australian Institute of Personal Trainers Avis 

Jamie was very patient and helpful with setting up my blue card.

The AIPT course has been really helpful for me, especially my mentor giving me good tips about exercise science knowledge, spotting, and business marketing strategies to grow my personal training business. To be honest, I don't know where I would be now without support for my mentor. I believe that by focusing on skills such as exercise delivery and client-centred approaches practices, this will help with my career as a PT.

really quick to help find a solution to any issues I have :)

jamie helped me speed up my graduation

Jamie was very helpful in regards to my questions and tried to solve my issues as much as possible :)

Mccoy was extremely helpful, understood exactly what I was trying to get fixed and did it no issue at all.
Thanks a lot to him.

having jamie figure out a small scenario for my atainment that I have miss placed. excellent work.

Fast response. Welcomed and friendly customer service.

Student services agent, Jamie, was very helpful and professional, amazing service and happy to be studying through AIPT!

Received great support from Jamie today. thank you

Virtual classroom sessions have been so helpful while moving through the Cert 3 PT course modules and team on phones have sorted out any queries along the way

I had a live chat from Jamie, who even though was experiencing some technical errors, was able to help me get some clarity for some of the task I needed help with.

jamie wasnt able to help me specifcally but is making sure the right person does urgently

Jamie was extremely helpful and answered all of my questions quickly and was super friendly.

I rarely leave negative reviews, but I'm extremely disappointed with the level of communication and support I've received.

Since 26 June, I've sent multiple emails and messages trying to resolve a few simple enrolment matters, including requesting an EOFY quote and asking about a 3–5 month extension so I can complete my course. Unfortunately, despite following up several times, I've received little to no response.

At one point, a staff member tried to arrange a phone call. I explained that I'm currently travelling overseas after the passing of my grandmother and am spending time with my family while also dealing with personal and administrative matters. I also explained that I couldn't answer international calls because of the high roaming costs and politely asked if we could continue communicating by email instead. Since then, I haven't received any meaningful follow-up.

I've made every reasonable effort to resolve this directly with the university before posting this review. The lack of communication has delayed my ability to finalise my enrolment and continue my studies, which has been incredibly frustrating.

After a very difficult year, I was finally ready to get back on track and complete my course. Instead of receiving support, I've been left waiting for weeks with no clear communication or updates.

I expected much better student support from an education provider. A simple acknowledgement or update would have gone a long way. I genuinely hope the university improves its communication with students, because no one should have to chase responses for weeks just to receive basic assistance.

Jamie provided excellent customer service throughout our conversation. She was patient, understanding, and took the time to listen to my concerns. Even though the issue was outside of her control, she acknowledged my situation, communicated clearly, and found a practical solution by escalating my request to the appropriate team.

I really appreciated her professionalism, empathy, and willingness to help. She made what was initially a frustrating experience much easier to deal with.

Thank you, Jamie, for your outstanding support!

it was really good Marc was really helpful and gave me all the information I needed.

Marc was extremely helpful to me on the live chat. Student service here is very helpful. Would definitely reccomend.

Marc was incredibly helpful and made me feel that my problem was cared about and helped me get to the next steps of fixing my problem. 10/10!