A family member has had trouble completing his course on time due to a medical issue. The support from AIPT Student Services from both Sylvester and McCoy has been outstanding. They really care about... Voir plus
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Lisez les avis des autres
Jamie took the time to understand my issue and has made it a priority to find a resolution. I'm very grateful. However, I'm not certain that my request is receiving any real action
Ming from AIPT, great experience studying Cert IV Fitness so far. The staff there are always very helpful.
Marianne from AIPT was very helpful. She went above and beyond to contact other members of the team to make sure I was able to complete my studies. I appreciated this very much as a student studying t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.
Coordonnées de contact
54-58 Brookes St, 4006, Bowen Hills, Australie
- aipt.edu.au
4,7
Excellent
741 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great support team
This was the second time I needed to call for support and they were amazing as always!
11 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Lucy!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was very helpful 10/10
11 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Oskar. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Caye was very friendly being lovely and…
Caye was very friendly being lovely and pleasant to chat too !! She explained all the information very clearly and was extremely helpful when I asked questions showing her knowledge that gave her the ability to help me 😁
11 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Tracey,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Francis was very helpful and easy to understand
Francis answered all my questions and offered other solutions. He was clear in his articulation so I could understand and hear everything he was telling me. He was most helpful and friendly. I appreciated his time to go through my options.
10 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Adele. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
Samuel was great help and really…
Samuel was great help and really assisted me in what I needed
9 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Charlie,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Great customer service
This customer service representative was extremely helpful and professional providing quick service and assisting with all my questions and being able to provide all the necessary Information I required.
9 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was efficient and friendly
Samuel was efficient and friendly.
My questions were answered quickly and politely.
The information provided via links allowed me to navigate the course page easily and help answer future questions I had lined up.
4 mars 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Mitch. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
The agent was so helpful and gave me a solution immediately.
The agent was so helpful and gave me a solution to my issue quickly, it was a very helpful service.
27 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Jo Jo,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Francis was great to talk to very…
Francis was great to talk to very helpful
27 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Tayah!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
very responsive and helpful with…
Samuel was very responsive and helpful with enquiries
25 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Where is my refund????
Been and still is waiting for my refund. They kept on saying it will come within 1 week. Then they said 2 weeks. I have been patiently waiting to the point where I have lost it. At this point, the money I've paid is gone.
(This is for the Nutrition Course. I have well over 5 years of experience in Fitness Industry. This is just a money grab)
25 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Dan,
Thank you for bringing this to our attention. We're sorry to hear about this experience and would like to look into this case further.
Can you please email our Student Experience team with your name and best contact email at student.experience@aipt.edu.au so one of our Student Experience Managers can contact you as a matter of urgency.
Thank you,
The AIPT Team
Spoke with Samual just over a message…
Spoke with Samual just over a message chat! Was very helpful, quick reply, helped me sort my question straight away! Thanks Samual!
25 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Denzel. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
If you'd like to study nutrition…
If you'd like to study nutrition diploma certificate,never with AIPT.
23 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Angela,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Our team works hard to deliver the best courses and support to our students and we're sorry your experience was not up to the standard we strive for.
We’d love the opportunity to chat to you further and understand how we could better improve your experience. If you’d like to chat with our team, please email student.experience@aipt.edu.au and one of our Student Experience Managers will be in contact.
Thank you,
The AIPT Team.
Nice customer service
Samuel was prompt and kind with his responses. Answered all the questions I had :)
23 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Molly,
Thank you for your kind words! We’re so happy to hear you’re having a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Réponse de The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Zefan. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
Great experience with student services rep
Samuel was polite, with a warm and friendly tone and he solved the issue I was having promptly without any dramas.
19 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Hi Lisa,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
There are no bad or silly questions with Becc
There are no bad or silly questions when you have Becc on the line. Checking in regularly with texts and calls to offer reliable support and advice to keep me on track.
I was really starting to doubt completion of the course. Now I'm more confident than I've ever been. Super grateful for the help and feeling hopeful about a career in fitness.
19 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Calvin!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Samuel was extremely helpful
Samuel was extremely helpful, fast and efficient
19 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Brandon. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Réponse de The Australian Institute of Personal Trainers
Hi Adil,
Thank you for your kind words! We’re so happy to hear you’re having a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Great communication with samuel
Great communication with samuel, direct and supportive with my problems.
No complaints
18 février 2026
Avis spontané
Réponse de The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Faith. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
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