The Australian Institute of Personal Trainers Avis 

When chatting to the agent (Marc), he was very fast to respond and very helpful with what I was asking him about.

I spoke to Samuel regarding my certificate and he was able to help me within minutes. Great speaking with Samuel and was very helpful.

Absolutely horrific communication. This a company that simply doesn’t care for its students, it shows no humanity or interest to the people that have unknowingly signed up to be treated horribly.
Steer clear, use any other school/course possible

As the title states, signing up with AIPT was the biggest mistake I have made in my educative career. I had my Cert III, and wanted to finally complete my Cert IV. I then originally signed with them as Fitness First referred me, but if you are tossing up between them and another provider, I can confidently tell you to go elsewhere for any education and courses, especially for a Cert III/IV. They told me my Cert III was outdated so I had to do a combined Cert III and IV (fair enough), but I shouldn’t have done it with AIPT. Here’s why:

The Course Itself.

Is structured really badly, it’s overinflated with a lot of irrelevant content which will blow out your study timelines by a mile. It seemed to follow the approach of, “let’s add anything and everything for the sake of it”. Get ready to pay for what you think is a top notch PT course provider, but be ready to sit through drawn out modules of “how to format a word document” instead. I even complained to faculty already about the course, who agreed with me saying “yeah a lot of our content doesn’t need to be there”, “we don’t recommend you even go through all the content”. Not even the staff think it’s that great, my question was that if I am paying for course I assume the information it is providing me is something I need to learn, if that’s not the case, why is it there?

The Support provided was not what they sold me on.

One, I paid a higher course rate to be assigned a mentor for my placements so I didn’t have to source one without connections, but wait, that only is applicable to Cert IV. My Cert III from 2020 was out of date and they made me do a bridging course (with its own placement) as part of my Cert IV, but the assigned mentor did not apply to this, so I had to source one anyway. Paid more, did the work myself anyway. I emailed them about this, but they pretty much just said tough luck sorry.

Unless you’re an easy student with an easy question, don’t expect much in terms of support. I asked several questions over the course e.g. can I drop down to Cert III only and not do Cert IV, and was easily dismissed saying no, and even if you could, we’d still charge you for the entirety of Cert IV anyway.

They have coaching calls as part of their “support” throughout the course where you can connect with faculty members to talk through the course, assignments etc. I called up pretty discouraged at this point, and I was motivated to uptake the coaching calls after sharing my doubts about the course, and as a last attempt to try work with AIPT I said yes. Buuuuut, they ghosted me twice, I got the confirmation emails and all, but then no one called me and it was left up to me to reach out and ask why 30 minutes after the schedule time no one called, only got a “sorry feel free to reschedule” 4 business days later. When I then submitted a written complaint requesting to withdraw, their first response was “have you tried our coaching service?”…. They didn’t even read the complaint.

To reiterate, you’re pretty much left alone, and they don’t go out of their way to assist you.

They are just in it for the money.

Objectively, they have drawn out T&C’s to try and ensure you can’t get out of the course and have to pay them even when they don’t provide what they sold you on. After all this, I requested to withdraw. I had access to Cert III only and was happy to pay for what I accessed. I never received the support they raved about, and never had any access whatsoever to Cert IV, so I reasonably asked for further direct debits to cease (on a payment plan) as it seems unreasonable to obligate a student to pay for a service, course, and support they aren’t and won’t get. But you guessed it, all I got was another dismissal saying, yeah as per our T&C’s you are liable to pay for Cert IV anyway, we will continue to charge you, and if you don’t we’ll come after you with debt collectors.

Anyway, this was my experience with AIPT. Maybe yours will be different, but if you haven’t made up your mind yet, there are plenty more RTO’s out there, and hindsight is a pain….

Marc was helpful in answering my questions! He was also quick to respond and informative.

Thanks for being straight to the point Marc! Love the efficiency and empathy

AIPT student service responded fast and solved a matter in minutes. Supportive and efficient!

My experience with AIPT was overwhelmingly negative. The reading they get you do to is rife with misspellings and poor wording. The "practical" component of the course consisted of literally checking boxes in page after page of a inch-thick workbook while a supervisor sat there and watched. This is verging on a scam, honestly. I'm trying to get a refund but they're being uncooperative so I feel like I've been conned out of 5k. Live and learn I guess.

Friendly team members to talk to. Joy was lovely to speak to and helped me with a question I had

Marc helped me to solve my problem in the best way possible.
Thanks

Samuel was very helpful and understanding
Wqs cery easy to communicate with

marc was very helpful and fast with good replies

samual clarified clear instruction to me which was so helpful i now understand my assignment

good staff. Great experience live being able todo it in my own time.

LAYKO service was amazing and helped me out so much! Great communication and super polite!

Cris was rlly nice and very sensitive to every detail which made the whole process to go smoothly. I loved her performance

Just got off a call with Quanah and he was amazing throughout the whole induction. He was well spoken, patients and knowledgeable. He answered all my questions without hesitation and rapidly too. He gave me the best suggestions, demonstrating the he genuinely cares about the well-being of us students, even going as far as leaving his contact for future support. A raise is definitely deserved. Thank you Quanah!

Great and fast solution to resolve my issue.

She answered all my questions and made me feel like I wasn’t asking silly questions.

When I first signed up, I was told there’d be all these “extras” included but none of that was ever delivered. The assignments are poorly written, support is almost non-existent, and the whole setup feels money-driven rather than focused on helping students succeed.

I’ve decided to continue my studies elsewhere because after completing my Cert IV, I feel like I’ve learnt very little, and honestly, I’d be a bit apprehensive hiring a trainer who studied through AIPT as well