Aircare Appliances Avis 

I ordered an AC unit but had to ask for a refund because the delivery time I was hoping for was not possible, often something like this can be very difficult to get help with and companies can be very resistant or simply unresponsive. However, George at Aircare Appliances responded quickly and politely not arguing about the ask and instead was completely reasonable and understanding which is pretty rare customer service to receive these days! He processed the refund right away to enable me to order with another company that could deliver in the timeframe I needed and was so professional that while I didn't keep my order with the company this time I will definitely consider them for future needs. It was refreshing and the exact right way to build a customer base which is so rarely seen these days. It was much appreciated, and encouraging.

ordered in good faith a unit frin aircare on the Monday, paid for express delivery and was advised it would be with me no later than Thursday. well thursday came and no unit so i went on there chat and asked where is the unit. they explained that it wouldnt be with me till Monday as they had to restock the unit and would go out tomorrow the Friday! so i asked for a full refund and asked about there complaints procedure of which they dont have one! which is a red flag already! so a refund i was told had been "Issued" and i had to ask 3 times that i wanted it in writting to my email before they actually did that. very poor expwerience with aircare appliances and no complaints procedure! found the unit on amazon within 3 minutes, cheaper and delivery by saturday! it wouldnt have been too bad if 1) they had contacted me, 2) offered compensation 3) advised it would be late and given me options then to cancel and get from somewhere else without wasting 3 days waiting!

Great customer support from George. Quick to handle my request, and managed to purchase a difficult-to-source item.

Pre-ordered a portable unit and received exceptional customer service thus far! Looking forward to it arriving!

I recently purchased a heater from this company, and unfortunately it arrived damaged. I had to contact customer service, and I must say the support I received was beyond my expectations.

George was extremely responsive and resolved the issue quickly and professionally. It was reassuring to deal with someone who genuinely cared about providing excellent customer service.

I will definitely be purchasing from this company again, and I would like to give a special thank you to George for his outstanding support throughout the process.

I have just ordered an Olympia Splendid Unicor Prob3.5kW all in one AC unit from George the business advisor, who was extremely helpful and knowledgeable.i am looking forward to seeing this unit making life more enjoyable in the summer months.

Great service from George, who made the purchase of our AC units extremely easy.

Slight hiccup with my order, but the customer service I received more than made up for it.
Will definitely buy again!

So I rang up aire care about getting a new air con for my flat and I talk to one of your advisors over the phone his name was george and he was so professional and got me all the help that I needed and great customer service

Amazing service and a perfect product that was delivered fast. Thank you!!

I bought a heater and returned unused and unopened within the 14-day cancellation period under UK distance selling rules. Instead of issuing a full refund, the company deducted a 15% “restocking fee” based on their terms and conditions, leaving me with a partial refund, not complying with the law.

I challenged this and explained I was returning the item within the statutory cooling-off period, but the response was to refer back to their internal policy and, at one point, offer a 10% discount on a future purchase instead of refunding the outstanding amount.

I found this handling of a standard return concerning, as UK consumer rights for online purchases are very clear on refunds for items returned within the legal timeframe.
I’m sharing this so other customers are aware and can make informed decisions before purchasing, especially regarding returns and refund deductions.

Great Company, George was particularly worth mentioning. Thanks for the Great Service

Excellent customer service from George. He was a pleasure to deal with and will definitely recommend Aircare to others. Thank you!!

Firtly, the team upgraded my unit to a newer and better model that i paid for. I went for elf installation and the team were super helpful and kowledgable in supporting me. And the unit is amazing. I went with Olimpia Splendid Unico EVO 30HP EVANX Inverter 11000 BTU 3.1 kW All-in-One Air Conditioning Unit and its great as both a heater and air con unit. I built a home gym and its perfecrt for it. Highly recommended. great after care too!

Excellent customer support from George was very helpful and willing to answer all my queries and questions , will definitely recommend Aircare Appliances to friends

Great customer service always ready to answer questions and give answers to any problems you may have

I needed advice on the best cooling systems for my work office and George was more then happy to help answer all my questions and concerns regarding the cooling system and helped me pick the perfect one for my office would definitely recommend

Great product and customer support.
We are an AC installer and have switched to using Aircare Appliances due to the ongoing support they can provide both us and our customers. We have received great communication and care from George and the team - highly recommended. Many thanks

I was thinking about buying a Unico VAT Free Install for my conservatory. George answered on a Saturday morning and offered me a free video survey with no commitment. I checked Trustpilot History and George has a good reputation

Needed advice on what air con unit to buy , I spoke to a helpful man called George , he went to great lengths to explane everything in laymans terms , thank you George , I would have bought the wrong air con unit had I not spoken to you