Orionairsales Avis 

Shocking company, avoid…

Like everybody in the AC game, Orion air faced difficulties in fulfilling orders and sticking to delivery dates after they were let down by there own supplier. Anthony kept me well informed and eventually it got to a point where I wanted a full refund. It was a very easy process and I received all monies owed with no difficulty. I will happily do business with them again when the storm is over.

Chris

I was sceptical at the beginning, ordered multi split unit that their website was saying it was in stock. Tried to call them to confirm delivery date but no one really picks the phone, so sent an email that I would charge back my card if it doesn't arrive before my scheduled installation date.
The delivery arrived in less than a week.

Only downside is the communication and the delivery company put a wrong postcode to the package and wasted my time as they had to redeliver next day, even the timeslot they assured me off has changed without me knowing, so the driver just turned up while I was still at work.

Overally, can't complain too much.

I tried calling them to source a part for a LG heat pump, tried 3 different numbers and no answer. I sent an email with the details of what i requested and no response after 2 days. What a way to run a company!

No contact, no product, they've taken my money and not provided a product. Website says order completed, but I have no aircon.
Will have to attempt a chargeback through Paypal.
Avoid at all costs.

unable to get a response , unable to get through on phone
no feedback from emails
avoid at all costs

Orion air charged me for an air conditioning unit on the 6th of July, item that they didn’t have in stock, I tried to contact them because they didn’t give me any confirmation just to find out the waiting time is 2-3 weeks. I contacted them again after 2 weeks for them to tell me now I have to wait 4-6 more weeks! Found this outrageous and asked for a refund that now I have to wait for another week.

Same as others, ordered PCB and was very communicative on email.Took my money and nothing, no repleis, or anwsering calls. Just glad I orderd through Paypal.

Ordered parts two weeks ago and nothing.... no email confirmation or product sent. Cannot call or leave a message, only email which isnt responsded to. As far as i'm concerned they have stolen my money

Worst ever!!!!!! dont order, placed order, no communication, no reply to emails and never answer the damn phone! this is appalling and stressful, no signs of a refund too.

I should have looked at the other reviews before I ordered. I placed an order for £3,500 paid for and received an invoice. Following up with 3 emails and no answer over several weeks. The telephone line refers you back to sending an email and no ability to even leave a message. DO NOT USE THIS COMPANY.

Recently ordered Aircon unit after several emails with Emi no response no refund. I wouldn't even advice my dog to order from this company

Difficult to add anything to all the negative reviews which I find match my own experience, They have held onto my money for weeks and there has been no communication except for a receipt. Do not even consider using this company.

THIS COMPANY IS A JOKE, I orderd an air conditioning unit which they said they had in stock. they took my money then nothing else no communication whatsoever.
They don't reply to emails, they don't reply to messages through the order portal, and their phone number is just a recorded message telling you to send an email before hanging up. There is literally no way to get hold of anyone.
This has been, without question, the worst customer service experience I've had. Spending thousands of pounds with a company shouldn't mean being completely ignored. A complete waste of time.
they should not be allowed to trade.Ihave checked on companys house and yes they are a registerd company but i cant help feeling like i have been conned. they took over £1200 off me quick enough but thats where the journey ends. AVOID THIS COMPANY at all costs.

Absolutely terrible experience. I would strongly advise anyone to think twice before ordering from this company.

They claimed the item was in stock, accepted our order and payment, but it turned out they didn't actually have the product available. Because of their false stock information, we lost our own customer and suffered financial and reputational damage.

Communication has been unacceptable. They ignore emails, don't answer the phone, and only respond to random messages while completely ignoring the important ones. When they do reply, their attitude is dismissive and unprofessional.

To make matters worse, their explanation was that they had posted on Facebook about stock issues. That is simply not acceptable. We placed our order through their official website, which clearly showed the item as available. Customers should not be expected to check a company's Facebook page before placing an order.

This has been one of the worst business experiences we've had. Based on our experience, the company appears to advertise products as available when they are not, provides poor customer service, and takes no responsibility for the problems they cause.

We will never use this company again and cannot recommend them to anyone. If you rely on timely deliveries or accurate stock information, I would strongly suggest looking elsewhere.

They are clearly completely overrun. I ordered a product that was supposedly in stock two weeks ago, they took my money, and refuse to answer phone calls or emails.

Update: more than a month after my order, having received no information, I chased up a request for a refund as I had made alternative arrangements. I was called by Orion, and the guy on the phone told me it was ‘weird’ that I was cancelling the order, and when I expressed surprise he said ‘don’t be a d*ck’. So they’ve taken £2k of my money and insulted me so far. I’ll be taking them to the small claims court if I don’t hear from them soon.

Shocking customer service placed an order no confirmation email not picking up phone not responding to emails ! Sort it out !

Agree with all the negative feedback. You place an order which is acknowledged, then nothing. Emails ignored. You should treat this company as they treat their customers and ignore them,

They are very bad after sales service
the appliance has completely failed, causing a severe disruption to our hotel operations ad risking substantial food spoilage despite multiple urgent attempts to contact them via phone and email we have received zero response

Place the order for the air conditioning unit online. They do not answer the telephone, they do not acknowledge your emails. You are left in limbo with nothing to do other than looking at your order online.
A total disregard for customer service is a sure way to destroy your own business.