Aircare Appliances Avis 

289
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Rang to enquire on the lead time of a particular model of a split system. Terry was upfront and said 10-14 days, however they could offer an upgrade of the same make and the next size up at only a sli... Voir plus

Noté 1 sur 5 étoiles

Get that Ripped-Off feeling ... Well the heatwaves over but let's not 'rain ' on Aircare's parade. Looking for a Meaco Cirro combined heating and AC unit at 14000btu. Yes. My Lucky Day.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... Voir plus

Noté 5 sur 5 étoiles

I found the Aircare team informative, helpful and efficient. They were very responsive to my many enquiries and helped me with some very good guidance. Nothing not to like. Would highly recommend.

À propos de l'entreprise

  1. Magasin de systèmes de climatisation

Écrit par l'entreprise

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

289 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,9

Tous les avis

(289)

195 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I found my experience with aircare…

I found my experience with aircare outstanding. A Very professional and warm interaction with George. He went above and beyond from the start, very helpful with the product selection.
I will definitely be using this company again.

7 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Dodgy company

Dodgy company. They advertise, and take orders for, stock they don't actually have.

Not a good way to do business. Very disappointed.

5 janvier 2026
Avis spontané
Logo de Aircare Appliances

Réponse de Aircare Appliances

Hi Bill, thanks for taking the time to leave a review. We don't like to see 1 star reviews but we do consider customer feedback an essential part of the growth of the business. We were a little upset at being labeled as a 'dodgy company' given how hard they work, but we understand your frustration.

Just to provide some context, we sell a wide range of products, and we stock as much as we can. Unfortunately we can't stock everything, on a few items we rely on periodic stock updates from our supplier. In this case you placed an order on Sunday 4th Jan at 17:37 and the team responded the following morning on Monday 5th Jan to explain that this product had become unavailable from the supplier over the Christmas break. At this point you were issued a refund. It's very rare that we get caught out like this but I couldn't ask more from the team in the way that it was dealt with.

Following this we allocated some time to try and find you an alternative product, relayed a few suggestions over to you, and also offered you a good will discount on anything else that you may have been interested in on the site.

That being said, we are really sorry to have fallen short on this occasion. I hope you manage to find an alternative product that meets your requirements.

All the best for the new year from the team here at Aircare.

Noté 5 sur 5 étoiles

Office replacement Air…

We required a replacement Air con/Heater for our offices. Very organised and slick process from quotation through to installation of a high quality unit which we have been delighted with. I would highly recommend this company.

5 janvier 2025
Avis spontané
Noté 4 sur 5 étoiles

Overall very good customer service

Overall, very good customer service from friendly and attentive staff.

If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before purchase but the message did not seem to have reached the fitters, who then did a pretty good job of adapting and creating a small cover for the vents.

Shortly after installation a leak was spotted (due in part to the 75° fit) but that was dealt with really well.

Would definitely recommend.

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

A Friction Free Installation

I'm really pleased with the installation, it was done neatly and quickly and I have had no problems at all with it. It was a bit delayed in getting installed due to an issue with a truck on installation day, but they cam the next week and it was all very smooth.

24 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Luxair installation

The work, installing a Luxair, was scheduled and completed satisfactorily. We were kept informed prior to the work taking place and contacted afterwards. A professional team and we are happy with the installation.

10 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

They put my interests first

Aircare Appliances put my interests before an easy sale: I came to Aircare Appliances to order a specific product which I had researched online (monoblock air con). One of the directors phoned me to discuss the install and identified a likely problem (vents would have to go through Mansard sloping wall with tiles, while that monoblock system is designed only for a vertical wall of solid materials). I then got a local builder in who confirmed the assessment. Aircare Appliances could have just taken my money, but instead stopped me from making an expensive mistake. Thank you!

22 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service

Fantastic Service, from start to finish.
The fitters were on time, very professional fit, no mess lying around. The units are excellent and give good heat when required. The A/C was a godsend on the warm late summer days.
All in all a great job from Quotation to installation. Would recommend Air Care

26 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent pre and after sales service

I had purchased a dehumidifier that was an upgrade from the one I had but when I started using it I found that the controls were too complex compared to the one I had. I explained the situation to Adam, and asked to exchange it for the model that I was happy with. He immediately contacted the manufacturer (a British company) who agreed to the exchange if I would return it. Adam sent me an email with full instructions of how to return it which I followed. While waiting for the refund I went ahead and purchased the new unit, which arrived the very next day. I am very impressed with the customer service both pre and after sales. Thank you, Adam, for resolving the issue without any fuss whatsoever.

14 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great to deal with

Contacted the company with my requirements and was called back by George who was extremely knowledgeable & great to deal with. Would highly recommend.

17 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service from the team

Great service from the team, order delivered quickly. Amazing service throughout and good prices given on units. Definitely looking forward to continuing our relationship with Aircare

12 décembre 2025
Avis spontané
Logo de Aircare Appliances

Réponse de Aircare Appliances

Thank you Elishia from the Aircare team, especially Adam who handled the logistics

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