Airpets Avis 

993
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The people at airpets were very lovely and helpful bringing our 6 year old doggie back home to Aotearoa NZ from the UK. The number of tests that needed to be scheduled and paperwork to meet import r... Voir plus

Noté 5 sur 5 étoiles

Great straight forward experience. They helped move our Border Collie from Scotland to Chicago. I compared about 10 different companies before going with AirPets. I liked that I had the same advisor t... Voir plus

Noté 5 sur 5 étoiles

We had such a great experience with Airpets and couldn’t recommend them enough. The communication throughout the whole process was amazing, which gave us so much reassurance. They took such great... Voir plus

Noté 5 sur 5 étoiles

Everything was perfect from the first point of contact, and my Nico got imported from Ethiopia into the UK smoothly. They kept me informed before, during and after his arrival in the UK. Excellent ser... Voir plus

À propos de l'entreprise

  1. Service de déménagement d'animaux
  2. aussi dans
  3. Agence de réservation de billets d'avion
  4. Agence de voyages
  5. Service de contrôle des animaux
  6. Société d'import-export
  7. Vétérinaire

À propos de Airpets

Écrit par l'entreprise

Trusted by families for 60 years

Established at London Heathrow airport in 1966, Airpets quickly grew to become the UK's leading pet travel agency. Over sixty years later, Airpets remains a family-run business, trusted to serve pets and pet owners during their relocation journey.

Working closely alongside our dedicated veterinary partner — Travelvet — we are a team of animal-loving specialists ready to listen and understand your pet travel requirements.

Airpets is proud of the values it has built as a family-run business, to care for each pet as a family member above all else.

Learn more about Airpets

Airpets - First Class Pet Travel

Écrit par l'entreprise

A family run business since 1966
🐾 Pet Travel 🛫 International air travel pet bookings 🚚 Road Transport 🏩 Heathrow Animal Lounge

Coordonnées de contact

Promotion box for Airpets

Our family looking after yours

Trust us to keep your family pack together, wherever life takes you.

4,9

Excellent

TrustScore 5 sur 5

993 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(993)

181 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommended, amazing service.

I cannot fault airpets, we were obviously worried about sending our much loved pets across the Atlantic, but everything was just organised so easily it made the process as stress free as possible. Our two cats are now settling into their new life in the USA. Ailise handled everything for us and she was amazing, along with all the other people involved stateside. Brilliant service.

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Moving our pet dog from Japan to the UK…

Moving our pet dog from Japan to the UK seemed to be SO complicated, but all of the support that Jodie at Airpets gave me was INVALUABLE and supportive and I don't think we could have done it without her. During my many stressful moments of stress in Japan, trying to figure it all out, Jodie was there, on the other side of the world, helping me every step of the way. We are all now safely in the UK and I am eternally grateful. Thank you Jodie and the Airpets team, who went above and beyond to help us.

3 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Useless

Useless. Applied for quite. Got an email advising it was being worked on but four days later absolutely nothing. Got quotes from other such companies within 24 hours.

29 juin 2026
Avis spontané
Logo de Airpets

Réponse de Airpets

Thank you for your feedback, and we're sorry for your experience.
We've reviewed your enquiry and found that it related to travel from a port/country of origin that we don't currently serve. At the time, enquiries like this were manually reviewed by our team, but if we were unable to assist, we didn't always communicate that clearly. We understand how frustrating it must have been to receive an acknowledgement email and then hear nothing further.
As a result of feedback like yours, we've changed our process. Following a review by our team, if we can't provide a quotation because we don't cover the requested route, we now let customers know and direct them to information that can help them find alternative service providers.
We appreciate you taking the time to leave your feedback, as it has helped us improve our service. Please accept our sincere apologies for the poor communication in your case, and we wish you all the best with your travel arrangements.

Noté 5 sur 5 étoiles

Cannot recommend enough

When I found out I was moving to W Africa, I had no idea how I was going to get my large northern breed mix dog to join me. I looked at the requirements, searched around but couldn’t find an answer. Luckily someone I did reach out to put me in contact with Ailise and Airpets because they were amazing from the beginning. I had previously reached out to other companies to just be ghosted. They were attentive, very responsive, polite, and overall amazing. I had to go ahead of my pooch and they had to pick him up from his boarding facility. I received pictures when he arrived at their facility the day prior to him flying out and was assured he was doing well, he looked very content. I cannot recommend this company enough. They kept me updated and I received tracking information so I could see myself where my dog was for a peace of mind

22 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Great experience with AirPets. Sophie was incredibly helpful throughout the process of relocating my dog internationally. The communication was excellent, she was always available to answer questions, and she kept myselt and my family informed every step of the way. Sophie provided clear guidance and reassurance throughout, making the process much easier and less stressful. Highly recommend!

18 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Our recent experience with Airpets…

Our recent experience with Airpets could not have been better. Lauren was so helpful in the lead up to our dog and cat flying from Heathrow to Dallas and made the whole thing so smooth and stress free. Both animals were really well looked after and seemed very relaxed. Highly recommend using these guys. Everyone we came across at the drop off was really friendly and welcoming. Thanks again all!

6 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I worked with Airpets and Jodie Taylor…

I worked with Airpets and Jodie Taylor during my PCS, and they were nothing short of amazing. They were an essential part of making the entire process go smoothly and helped take so much of the stress out of relocating my cat from the US.

Jodie was incredibly patient, responsive, and knowledgeable. She answered what felt like a million emails, guided me through every step, and always took the time to clear up any confusion I had. What seemed like a complicated international pet move ended up feeling straightforward thanks to her support and expertise.

I can't thank Airpets and Jodie enough for making the process so easy. If you're looking for a company that genuinely cares and provides exceptional service, I highly recommend them.

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Airpets highly recommended

I cannot recommend Airpets highly enough!!! Sophie and her team arranged eveything and made the logistical nightmare of taking my cat from the UK to Adelaide in Australia so easy. All the paperwork and red tape was done by Airpets (there was a lot)Transport from Yorkshire to Heathrow - flights from London via Doha to Melbourne for quarantine and then the flight from Melbourne to Adelaide. Updates were provided throughout the whole journey and when I collected my boy from his final flight he was so happy and it was obvious that he had been well looked after. Cannot thank Airpets enough.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service, they would answer every question I asked no matter how silly the question. Kept us up to date all through the building up to the day of the move and even sent us pictures to show us how happy and relaxed our dog was prior to the flight will use them again

19 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Lauren and Airpets were just wonderful…

Lauren and Airpets were just wonderful to work with to get our Stormus across to South Africa. From the initial steps to guiding us through the process, and finally the actual flight, with updates and photos to keep us at ease. We highly recommend the service! Thank you Lauren and team.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing company

Amazing company. Lauren was absolutely brilliant in helping me bring my dog to Beirut. She was always there to help with any questions and the process was so smooth. I cannot recommend them more.

28 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The Airpets team were great to deal…

The Airpets team were great to deal with. They followed up with us every step of the way, were friendly and caring when handling our pet and kept us in the loop every step of the journey. They made the process easy and painless.

14 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Can't recommend Lauren and Airpets enough!

Can't recommend Lauren and Airpets enough! They took amazing care of my 10 year old German Shorthair Willie. She was able to get him on the same flight as me going from London to the States last minute due to some travel issues that had arisen, and he was welcomed from the moment I dropped him off. Communication was great and their pricing is competitive without compromising quality. Would absolutely use again when going back to the UK.

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding international pet shipping!

We highly recommend Airpets! They made the entire process of shipping our three dogs and one cat from the UK to the US incredibly smooth and stress-free.

From the very beginning, the communication with Lauren was excellent, and it was clear how much the team genuinely cared about our pets. Before we left, Lauren took photos of our cat and of our dogs, which gave us tremendous peace of mind during what could have been a very stressful move.

One of our dogs is extremely anxious, so we were particularly worried about how he would handle the journey. Airpets consistently reassured us and he was well looked after for the entire trip. The delivery service to our house was great, and they all arrived relaxed and happy, with no signs of stress at all.

Moving pets internationally can be daunting, but Airpets made the experience seamless. We are so grateful for the care and attention they showed our animals and would absolutely use this company again. 100% recommended!

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent pet transport - five star!

Sophie and all the staff at Airpets have been absolutely wonderful with our two cats’ travel to Australia. They have communicated with us at every step and helped us with every inch of our cats move. It has been absolutely delightful dealing with them. They are so professional and so helpful. I highly recommend them if you need to move your pets internationally. Thank you ☺️ We’re so happy that our two cats were transported by you it’s been amazing right through. Five star pet transport!

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The communication first and foremost…

The communication first and foremost between the staff at the company and myself was exemplary and I was always kept up to date.
The care given as needed was also very good as were the incoming photos. From Australia to the UK is no mean feat and this company and their personnel are really on top of their 'game'.

19 mai 2026
Avis spontané

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