AlbaStar Avis 

La atencion por el personal de asinacion de asientos y los retrasos.

We were on the delayed Norwich flight last July and was waiting in the airport for nearly 11 hours for our flight that was diverted due to technical problems. I filled in relevant forms and gave them all the information they needed and was told told end of January that our payment would be made a.s.a.p, well after what seems like hundreds of emails and no response we still haven't received anything. Being ignored is more frustrating but we won't be giving up.

After 20 months we are still awaiting our compensation for our delayed flight. Numerous emails sent with no response.
Are they hoping we will give up! The actual date of experience 29/07/2022 but unable to put in this date fir the review

Agosto 2022, Bergamo-CapoVerde: 6 ore fermi sulla pista a detta loro “per il troppo caldo”, ma dal finestrino si vedeva che qualsiasi altra compagnia aerea atterrava e decollava. Volo infine cancellato e riprogrammato per il giorno seguente. Al ritorno invece, volo anticipato di 4 ore. Ad oggi, continuano ad essere irreperibili telefonicamente e non hanno ancora provveduto ad eseguire il rimborso (dovuto per legge), nonostante ingiunzione di concordato sottoscritta e firmata anche da loro tramite l’Autorità di Regolazione dei trasporti. Tutto documentabile. Sono dei truffatori.

10h Verspätung von Palma nach Erfurt und bis heute keine Entschädigung erhalten. Die Airlines reagiert auf keinen Mail-Kontakt.

Volo in partenza annullato , coperti da un volo diverso 12 ore dopo . Assenza totale della compagnia aerea . Mi chiedo le autorità cosa controllano e come fanno a permettere a questa compagnia di operare in ITALIA . Tra le altre cose ho chiesto il rimborso da 4 mesi e nessuno ... risponde ... scandalosi

Compagnia aerea non professionale e disorganizzata. Hanno cancellato il volo all ultimo e lo hanno posticipato di 2 giorni. Ho compilato il format per richiedere il rimborso sul sito della compagnia ma dopo 4 mesi non ho ricevuto nessuna risposta nonostante solleciti. Sconsiglio vivamente.

Contraté un vuelo 22/7/2023 Madrid /Lanzarote.
El vuelo salía 9:00 de la mañana ,a las 7:00 teníamos que facturar ..nadie apareció .el vuelo salió el día 23 a las 15:00.mas de 30horas de retraso .la compañía no da respuesta sobre indemnizaciones por retraso así como gastos ocasionados por ese retraso de días perdidos de tiempo y servicios contratados hoteles ,comida etc.
No hay forma de contactar con aerolínea solo atraves de email .
Los cuales solo contestan de vez en cuando diciendo que estudiarán el caso .5 meses para estudiar un caso

Von Friedrichshafen nach Palma - ausgefallen.
Wir hätten von Friedrichshafen nach Palma fliegen sollen. Erst wurde der Abflug um 4 Stunden von 18:30 Uhr auf VORAUSSICHTLICH 22:30 Uhr gelegt.
Dann wurden wir immer weiter vertröstet, bis am Ende um kurz nach Halb Eins Nachts der Flug getrichen wurde.
Ersatzflug wurde für den Folgetag um 13 Uhr angekündigt und wir wurden gebeten Nachhause zu gehen. Hotels waren Dank Pfingstwochenende in Friedrichshafen nicht mehr zu bekommen.
Trotz mehrfacher Kommunikation mit der Airlline warten wir bis Heute auf eine Rückerstattung!
Absolutes NoGo da die Faktenlage hier eindeutig ist. Wir werden immer wieder vertröstet, angeblich bekämen wir unser Geld (in Summe 1.000 €). Gekommen ist bis heute nichts.
Absolute Frechheit und definitiv nicht zu empfehlen!

JUST AS ANNOYING AS ALBASTAR ARE, TUI ARE PUTTING US ALL THROUGH THIS BY CONTINUING TO OUTSOURCE TUI-BOOKED FLIGHTS TO THIS LIMP EXCUSE FOR AN AIRLINE - COMPLETELY AND LEGALLY SHEDDING ANY RESPONSIBILITY WHEN OUTSOURCED FLIGHTS GO WRONG.
(From 24/06/2022 - still awaiting 3-person return-flight refunds after cancelled Norwich to Palma flight - which Albastar blamed, in writing, on BREXIT!
Albastar point the finger at TUI for our refund - flatly refusing to repay us themselves,
TUI get away with - legally - pointing the finger at Albastar (even though TUI took our money),
CAA and Aviation ADR unable to touch Albastar - beyond their jurisdiction,
Spanish version of CAA (AESA) sitting on our official complaint for over six months, no response to chase emails, hang up the phone when called,
Inter-European small-claims legal action no longer accessible, post-Brexit...)
WELCOME TO THE POTENTIAL FUTURE OF YOUR TUI TRAVEL BOOKING!
(..and make a note of this template - you may very well need it:
'LETTER BEFORE LEGAL ACTION

Hello Albastar Customer Care,

Further to our previous requests for repayment, highlighted below, this is to offer Albastar, as ‘Contracting Carrier’, a final 14-day period in which to repay to us the detailed amount owed by yourselves for breach of contract due to non-delivery of our outgoing and return flights.

No further correspondence will be entered into unless for the sole purpose of making this payment on this timescale.

(Name)
Lead passenger)'

TUI sub contracted Albastar for our holiday flight. My recent experience with Albastar Airlines was nothing short of a nightmare, and I feel compelled to share my appalling experience due to the extreme level of dissatisfaction.
My flight with Albastar Airlines was scheduled to be a simple journey, but it turned into a horrific ordeal due to the extensive delay. The flight was initially scheduled to depart at a reasonable time, but it was delayed by an astonishing 6 hours! This absurd delay was the result of sheer incompetence and a complete lack of regard for the passengers.
Communication throughout this ordeal was virtually non-existent. Passengers were left stranded without any information for hours on end. The ground staff appeared disinterested, unhelpful, and clueless about the situation. It was baffling how an airline could mishandle a delay of such magnitude so poorly.
As if the delay itself wasn't bad enough, there were no compensations offered to passengers. No refreshments, no meal vouchers, nothing to ease the suffering of weary travellers. It was clear that Albastar Airlines prioritizes its profits over passenger satisfaction.
The flight crew onboard did little to redeem the airline's tarnished reputation. Their disinterest in passenger comfort was evident, and their demeanour was far from professional. It seemed as if they were equally frustrated with the situation, which did not contribute to a pleasant travel experience.
In conclusion, my experience with Albastar Airlines was an absolute disaster. The lengthy delay, combined with the lack of communication, service, and compensation, makes me strongly advise against flying with this airline. The airline's disregard for its passengers' well-being is astounding, and I would discourage anyone from choosing Albastar Airlines for their travel needs.
despite numerous email communications regarding the compensation owed to me & my wife, no compensation has been forthcoming.

its now a year and a half since Albastar promised us flight delay compensation for our 45 hour delay, still nothing, no communication for a year now, there customer service policy is to ignore all correspondence, I still ask the question as to why Tui who continue to use this airline and did so in our case, are not interested in helping us, no wonder Jet 2 have become the largest holiday provider in the UK, what a shame. I will continue to pursue this until we are given what is due to us.

Another month passes and no update from Albastar, Do they not understand the first rule of customer services, the staff have obviously been told to ignore all communication regarding our doomed flight, I am told that it is law for an airline to pay flight delay, so how are they getting away this, and why are Tui still using them, when they know they are not compensating people.
I know i keep saying it but ''Tui ! take responsibility, you put us on this airline, stop telling me that its nothing to do with you.

1 year and 3 months later and still no flight delay compensation for me and my families 46 hour delay sitting at Norwich airport waiting for Albastars plane to be fixed, Albastar agreed to compensation over a year ago and I have heard nothing since. 29th July 2022, Flight LAV5480
Tui Ref 11011307 (Shame on them to for continuing to use this Airline)

Viaggio a luglio 2022 per Lampedusa….volo di ritorno ritardato all’ultimo di 5 ore…dopo un anno e mezzo ancora nessuna traccia del rimborso. IMBARAZZANTI

Wollten von Düsseldorf nach Palma fliegen am 31.07.22. 11:15 Uhr sollte es los gehen aufeinmal wurde der Flug gestrichen, keiner konnte uns am Flughafen Auskunft geben. Dann zeigte die Tafel irgendwann 19:45 Uhr an. Letztendlich sind wir um 22 Uhr abgeflogen und durften noch so gerade los fliegen, da in Düsseldorf ja Nachts Flug verbot ist. Antworten von AlbaStar wegen Rückerstattung haben gedauert, dann wurde versprochen, dass das Geld in 90 Tagen auf unserem Konto ist - bis heute nichts bekommen. Wir bleiben hartnäckig und werden sehen.

Sono partita con molta differenza dopo aver letto alcune recensioni. Parlo della mia esperienza ad agosto 2023 Malpensa Marsa alam. Voli partiti in orario aerei normalissimi con dimensioni dei posti uguali alle altre aerolinee comprese quelli che fanno voli intercontinentali che prendo con frequenza in economi. Alla andata ci anno offerto un panino orrendo però al ritorno un panino della beretta che era molto buono. A noi è andata bene.

ESPERIENZA PESSIMA A DIR POCO.
Stiamo ancora aspettando l'indennizzo di 600 € a testa da agosto 2022. Volo cancellato per Capo Verde dopo averci tenuto 5 ore nell'aereo spento in pista.
Servizio clienti inesistenti, sia al telefono che per mail.

Viaggio a Lourdes.
Andata: se non ci fosse stato il ritardo alla partenza, sarebbe stato perfetto.
Distribuzione a bordo di cibo e bevande buonissimi.
Ritorno: perfetto.
Personale gentilissimo e disponibile.

Volo A/R Lampedusa ultima settimana agosto 2023. PERFETTO: nessun ritardo, aereo pulito, bevande e stuzzichino gratis ma soprattutto il Personale di volo e di terra gentile, efficiente e simpatico! Facendo il paragone con altre Compagnie.....beh, mi sembrava un sogno. La mia prima esperienza con AlbaStar quindi molto positiva!

Ritorno da Creta (HER) - Milano (MXP). Arriviamo in aeroporto alle 12 avendo la partenza alle 14, facciamo check-in e ci viene comunicato che l'aeroporto di arrivo sarà Bergamo e non più Malpensa. Andiamo ai controlli di sicurezza e ci dirigiamo al gate; dopo un'ora circa viene comunicato il primo ritardo e il volo fissato per le 17. Passano altre 2 ore e vediamo che il volo è stato spostato alle 23 dello stesso giorno quindi facciamo un 'finto atterraggio' per ritirare i bagagli e tornare in aeroporto più tardi.
Alle 21 quindi siamo dovuti andare di nuovo al check-in e tutto il resto, passati i controlli vediamo che sul tabellone il volo è stato ritardato di un'altra ora, la partenza alle 00:15.
Atterrati a MXP eravamo solo noi a volare a quell'ora e ci sono voluti comunque 40 min per far apparire i primi bagagli sul nastro.

To Jennifer Gilmour and all you lovely people who have had or are having dealings with this awful company, unworthy of any praise whatsoever. This is just to warn you that yesterday, we finally received the due compensation for our 11 hour delay on 11th August 2022.....yes that's right.....over a year ago! This whole process became a mission not to allow Albashite Airlines to get out of paying us, because that is exactly what they will try to do. Please everyone, hang in there and don't accept their lies, for they will change the goalposts every step of the way. Fortunately, two of our fellow passengers from the same flight received their money three months ago and their payment was accompanied by an email from an employee. They kindly gave us the email address and we bombarded this person over the past 6 weeks. It must have helped us, so if you'd like to take our advice and continue your complaints, it is silviadotarcadiatalbastardotes (😉) - I believe the company has its HQ in Palma de Mallorca. I believe the CEO is Michael Harrington. Good luck to you all and please please keep battling on!