AlbaStar Avis 

Flight delayed by 11.5 hours. 4 weeks later they still have not dealt with compensation claims

Just got back from Spain. Both flights were so nice and the staff were lovely..

DO NOT FLY WITH THIS AIRLINE
We were issued boarding passes by TUI (who we booked the flight through from Majorca to Bournemouth). AlbaStar would not let us board the flight (said our boarding passes were incorrect, despite presenting ourselves 3 times at the gate). TUI have denied all responsibility. Cost us over £1500 to fly back to Heathrow with BA and then get an Uber back to Bournemouth. Our cases actually went on the flight to Bournemoth without us being on it which is a huge security risk. Rude Albastar Gate attendant who also lied and said that we were ''late to the gate'' when TUI late queried what happened. Absolute lies. Do not use this airline. You have been warned, and i have never felt so moved to publish a review like this. AlbaStar are terrible.

We got the compensation! Eventually 😀 Don’t give up be persistent it was very frustrating but at last 500 euros has be paid to our bank account 😎

Volo con albastar bellissimo tutto perfetto solo un leggero ritardo le hostess disponibili in tutto io che ho il terrore di volare sono state con me finché non mi calmassi... top

Non rispondono al telefono servizio clienti richiesto un cambio volo nessuna risposta probabilmente oggi in data 12/8/23 ore 11.44 saranno in spiaggia a prendere il sole visto che il call center è a Catania invece di lavorare

Wish i could give 0 star. Customer service is dreadful.
Went on a flight a year ago with them. 12 hour delay.
Delays happen i get it, but we found out late and they had no idea what was going on. But thats not my issue with them. In the end only 10ish people went on the flight back as they all got different flights.
Due to delay i was entitled to money back, great... spoke to them via email completed the documents and sent them back. Email said could take 3 months ok... waited, emailed then again... no response. Emailed again sending the documents got reciept no response. Emailed again and finally someone emailed back... yay... except she states they got no documents (erm they are attached to the email you responded to) now i have been ghosted again.

La prima volta con Albastar. Volo di andata per Lampedusa quasi 3 ore di ritardo, volo di ritorno per Bergamo 1 ora di ritardo. Ascoltando l'esperienza di altri passeggeri sembra che questa compagnia accumula ritardi in ogni volo.

Our aircraft made an emergency landing before it was due to collect us, and we were delayed 11 hours at the airport. They are a very small airline with only five aircraft. It was either fix it or cancel our flight.
Once it arrived we were rushed on board and could not understand a single word the pilot told us. The cabin staff looked totally exhausted.
The aircraft was a tired 737 that looked really worn out inside. We didn’t feel safe. Looking at the registration, Albastar were the forth owner of the aircraft we were on. I’m not sure how that compares to other airlines.
Our flight was part of a TUI package, so we were not given any options.
The return flight was on time, and the attendants seemed much happier. They tried to sell me cigarettes! I thought I had travelled back in time to the 1980’s…

TUI say it’s our responsibility to claim compensation, but I don’t understand the Albastar forms. Half the fields don’t make any sense. TUI are not interested in helping, so I guess we will write off the experience and move on.

We will never fly Albastar again as we didn’t feel safe. We will never use TUI again as they are the ones who booked and paid for our flights and then washed their hands of it all.

We will also never use Norwich Airport again but that’s a story that can’t be told on trustpilot as they aren’t on here.

9 voli su 10 sempre in ritardo (se va bene) o addirittura voli cancellati. C’è sempre un problema. MAI PIÙ.

Partiamo il 29 luglio 2023 da Bologna a Lampedusa con quasi tre ore di ritardo. Oggi dopo una settimana andiamo in aeroporto per ripartire quindi da Lampedusa a Bologna il volo era già due ore in ritardo che poi diventano tre e successivamente quattro. Tanto che poi il volo è stato cancellato e rimesso un giorno e mezzo dopo. Sperando a questo punto che almeno partirà in orario. Comunque mai più con questa compagnia. La gente del posto dice che sono mesi e mesi che si comporta in questo modo. Se potete evitarla per il vostro bene fatelo

Dovevamo partire con albastar da Bergamo per Lampedusa il 5 agosto 2023 alle 7 di mattina alle 12,15 abbiamo saputo informalmente che il volo è cancellato ha tuttora nessuno è venuto a dirci niente un vero schifo

After reading through many of the reviews I was starting to have doubts as our flights were through AlbaStar... however I was concerned for no reason. Flight was on time and with a very friendly crew to greet you on boarding. Comfy seats and enjoyed the flight. Would fly with them again.

Andata e ritorno da Bergamo a Zante.
Voli entrambi perfettamente in orario, personale molto gentile, snack e bevanda gratis sia andata che ritorno.
Bagagli riconsegnati intatti.

10 hour flight delay from Palma to Edinburgh due to ‘operational reasons’. A very difficult day and a poor ending to our holiday. Originally a Tui flight but changed to Albastar. Check the other reviews on Trustpilot.

Aereo in ritardo di quasi tre ore…poi attesa sul pulmino perché non era pronto…aereo sporco !
Posti!?…sarebbero da verificare le misure minime!
Mai più!!!!
Sconsigliato!

È l’ultima volta che userò questa compagnia. Non è possibile che tra andata e ritorno ci siamo 6 ore di attesa. Ma che professionalità è?????

Null Sterne. Flug am 28.05.2023 ausgefallen. Bis heute keinerlei Reaktion oder Antwort auf meine Rückerstattungsforderung. Lieber lauf ich anstatt nochmal AlbaStar.

Compagnia pessima.
Aerei malfunzionanti, ritardi su ritardi e voli annullati.
Sconsigliata. State assolutamente lontani da questa compagnia!

Just been informed whilst queuing to drop off bags that the plane back to Edinburgh from Palma ‘hasn’t turned up’ and the next flight is in 12 hours. Facing a full day at the airport with 2 children. No additional info, bag check in queue took 90 mins to clear, very poor, never again.