Alchemy Fine Home Avis 

The floor lamp arrived safely, and it was beautiful. The packaging was very secure, if not OVER packaged! It was free shipping, which was amazing, because I think the packaging and shipping probably cost as much as the lamp. Thank you, Alchemy Fine Home!

Good looking quality product. Could have multiple uses.
Would buy Again, gift to someone and recommend.
A great value for quality product

Wonderful service and price competitive! Look no further than Alchemy Fine Home for your home needs!

Nice and soft towels with a unique design. However, it was rather pricey, hence the 4 stars instead of 5.

Vanessa and the style fix team were incredibly helpful in furnishing the apartment of my dreams. They made the process fun, collaborative and exciting. Vanessa was attentive to detail, my wish list and made sure to stay within my budget. I cannot wait to see what these pieces look like in their new home. Thank you Alchemy for this complimentary service- it's much appreciated!

It took a while to receive my order but it was worthy the wait. Customer service was helpful when I had to reach out to inquire about a delayed purchase. They tracked down my order with the distributor and updated me on shipping. My counter stools arrived in battered packaging but were well insulated. Once unwrapped, the beautiful leather stools were undamaged and a perfect addition to my kitchen.

Despite having a great selection of brands at very competitive prices, your customer service is atrocious. It’s clear that your budget went into marketing instead of creating a positive customer experience. I had issues with your freight company that your agents couldn’t/wouldn’t help with. Your website said the items were on their way and the freight company couldn’t find tracking info. In the end, I had to handle it with the freight company myself so I could get my items because your employees were sending me nonsensical emails (I suspect there was a language barrier) and refused to answer my questions. The freight company made me schedule a delivery date and time which I did… they missed that window and just threw the two boxes on my porch which were pretty beat up. You could have just sent them via UPS or FedEx and saved some money and I could have actually tracked the package. The boxes were small enough to do that and not have an issue. Overall, it put a stain on your reputation and I don’t really want to order from you again. I guess I’ll pay a little more to other retailers for peace of mind that I won’t have to spend days on the phone trying to get my products.

Great customer service. Fast responses and courteous assistance. Recommend this company.

Process to order was easy and regular follow ups allowed me to know where we were in the process.

I ordered 6 chairs for our dining table. One came in damaged. Your staff was extremely timely and professional in dealing with this issue- and agreed to replace the damaged chair after photos showed the areas of concern. Thank you for the AMAZING customer service- because of this service, I am ordering two more chairs as we speak!

Amazing experience from start to finish. My order came right on time, customer service answered all my questions in a timely manner. and the product is beautiful. So happy with Alchemy Fine Home!

I love the fact that Alchemy Fine Home offers free design assistance and that they were able to help me bring all of the details together without having to go hire a designer. They listen to me and got my style and made suggestions that I loved that were in my budget. So far three out of the five deliveries have been perfect and I can’t wait to finish off my living room and bedroom.

Very good designs, easy to use app, decent pricing. Customer service was accessible. All things necessary to give me a great first impression of this company. I loved the pieces I received. Even with the supply chain issues right now; my pieces arrived in a timely manner. Thank you Alchemy I will refer you to all of my friends and aspiring designers.

I have been shopping with Alchemy Fine Home off and on for a few years for both table settings and furniture. They have incredible taste and seem to have the best brands and styling so I tend to rely on their instagram account for inspiration. Quality has never been an issue since they carry luxury brands but the customer service is what brings me back. Out of 8 orders, only 1 had an issue with a damaged chair but their customer service rep was so apologetic and quick to respond with a replacement and partial refund to make sure I was happy. They’ve followed up with me personally after every big delivery and super communicative with any issues that arise so it’s more like working with a designer than a store. A+ customer service and I’ll continue to shop with them for years to come.

Customer service is too difficult to contact in a timely fashion. My order arrived with a missing item. I also determined the items delivered/ purchased were the wrong size. I was concerned with both factors being critical - requiring immediate attention. Due to the length of time waiting for the items to arrive, only to determine they could not be used in my space (with an entire item missing) was disappointing. The delivery drivers were unable to assist with locating the missing item, as well as the company that I trusted with my funds (Alchemy Fine Home). Upon receiving a response via email (no phone assistance was accessible), the representatives lacked empathy. I purchased (4) items and only received (3). No customer should have to wait on a resolution for days, after weeks of waiting for their delivery. Additionally, there was no willingness to assist with exchanging my items for a different/ smaller size from the same maker.

This experience will be my first and last time working doing business with Alchemy Fine Home. I am still missing the item purchased. I have purchased the items needed from another company. I am unable to sell the unused items delivered, until the missing deliverable is received. I do not deal with poor customer service companies, especially when the price point denotes high quality.

It's been several years since I've followed the brand on Instagram. The photos are so dreamy and inspirational. I finally took the plunge and splurged on updating my sitting room with a white couch from Interlude Home and a stunning gold piece from Eicholtz that looks like melted gold dripping off a table. I had questions about the size of the table decor and if it would tip over easily. I was concerned since I have young nieces that come to visit from time to time. The Customer Service rep was very accommodating in addressing any of my concerns. Now, I get a ton of compliments whenever anyone sees it! I might have to order another one for my home office.

My first Ava bar cart arrived damaged. I emailed the customer service and they ordered a replacement. The second bar cart finally arrived, as beautiful as described. I am very happy with the service and will definitely buy again from Alchemy Fine Home.

Absolutely gorgeous fabric. Top quality throw pillows