Worst shopping experience I have ever had. First my item arrives and looks nothing like the picture. Then their return function on their website is «out of order» causing me to not be able to make a n... Voir plus
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Jag köpte en klänning från Alessa och är verkligen imponerad. Materialet känns exklusivt och mjukt, med en fin tyngd som ger ett lyxigt fall. Passformen är otroligt smickrande och varje detalj känns g... Voir plus
L'entreprise a répondu
Jag köpte FUR JACKET - BLACK från Alessa och är så nöjd! Jackan är sjukt fin och känns riktigt lyxig, har fått så många komplimanger när jag haft på mig den. Leveransen tog ca två veckor men jag fick... Voir plus
L'entreprise a répondu
Lange Lieferzeiten (über 1 Monat) wo man vorab nicht informiert wird… Jacke sieht aus wie auf Bildern ein Artikel wurde gar nicht verschickt von zwei Jacken da die Produktionszeit noch länger ged... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Alessa, your exclusive destination for luxury clothing that unites feeling and style in a unique way. We are passionate about offering women around the world the best in loungewear and bringing a sense of relaxation to our garments. Alessa was founded with a simple vision: to create clothes that make women feel confident, beautiful and comfortable.
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Moyen
85 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Worst shopping experience I have ever…
Worst shopping experience I have ever had. First my item arrives and looks nothing like the picture. Then their return function on their website is «out of order» causing me to not be able to make a normal return. Therefore I had to send the package back with a separate postservice, which is fine. But now they won’t even pickup the package. It arrived almost a moth ago, and they still haven’t picked it up. This process has been absolutely horrible, and I am still waiting for my money back. Stay clear of this website. SCAM. DO NOT RECOMMEND.
22 mai 2026
Avis spontané
I had a very disappointing experience
I had a very disappointing experience. I contacted customer service multiple times to request a return for my item, but no one responded to my messages or provided any assistance. The lack of communication and support was extremely frustrating. I expected better customer service and would not recommend this company based on my experience.
15 mai 2026
Réponse de Alessa Clothing
We’re so sorry to hear that your parcel hasn’t arrived. We completely understand how disappointing this must be, and we’d love to help you resolve it as quickly as possible.
Please contact us at hello@alessa.se
with your order number, and our team will look into this right away and make sure it gets taken care of.
Köpte en jacka och ett loungeset och är…
Köpte en jacka och ett loungeset och är otroligt nöjd! Super fina och bekväma.
18 avril 2026
Avis spontané
Réponse de Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att du är otroligt nöjd med både jackan och loungesetet.
Vi blir verkligen glada att du tycker att de är både fina och bekväma. 🤍
High quality clothing would recommend…
High quality clothing would recommend as a gift for you’re wife
16 janvier 2026
Avis spontané
Réponse de Alessa Clothing
Thank you so much for your kind review! We’re so happy to hear that you’re pleased with the quality and would recommend Alessa as a gift.
We hope your wife loves wearing it. 🤍
Otroligt bra present till min fru
Otroligt bra present till min fru. Hon blev glad!
16 avril 2026
Avis spontané
Réponse de Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att klänningen blev en uppskattad present och att din fru blev glad.
Jag köpte en klänning från Alessa och…
Jag köpte en klänning från Alessa och är verkligen imponerad. Materialet känns exklusivt och mjukt, med en fin tyngd som ger ett lyxigt fall. Passformen är otroligt smickrande och varje detalj känns genomtänkt. Klänningen ger en elegant känsla och fungerar perfekt både till fest och finare tillfällen.
6 avril 2026
Avis spontané
Réponse de Alessa Clothing
Tack snälla för din fina recension! Det gör oss så glada att höra att du är nöjd med din klänning från Alessa. Vi lägger mycket omtanke bakom material, passform och detaljer, så det betyder verkligen mycket att du upplever klänningen som både exklusiv, smickrande och elegant.
Vi hoppas att du får många fina tillfällen att bära den. 🤍
The quality over the price was…
The quality over the price was extremely bad and Sizes were horrible.
It was sent to me from China a different return address was given to me.
I returned the items through the post office they never picked up the phone or collected it from the post office and was sent back to me.
I tried to solve the problem with them directly but unfortunately they told me to send the items back again with no guarantee through what I feel was AI based replies.
1 janvier 2026
Avis spontané
Réponse de Alessa Clothing
Thank you for your review and for taking the time to share your experience. We are truly sorry to hear that you were unhappy with the quality and sizing of your items, and that the return process was so frustrating for you. This is not the experience we want our customers to have.
We understand how stressful it must have been to deal with the return, and we sincerely apologize that our customer service did not meet your expectations. We are continuously working to improve our processes and communication.
If you would still like us to look into your case and find a resolution, please don't hesitate to reach out to us directly. We would love the opportunity to make this right for you.
Réponse de Alessa Clothing
Tack för din recension! Vi är glada att du är nöjd med kvaliteten på våra produkter. Vi förstår att priset kan kännas högt, men vi strävar alltid efter att erbjuda produkter av hög kvalitet som håller länge. Vi hoppas att du fortsätter att handla hos oss och att vi kan fortsätta att glädja dig med våra produkter!
“I had a really great experience with…
“I had a really great experience with Alessa. I bought a winter jacket from them, and the whole process was smooth from start to finish. Their customer service was excellent, they were very kind and helpful, and I felt genuinely taken care of. The jacket itself was great too. I’d definitely recommend Alessa to anyone looking for quality products and good service.”
8 mars 2026
Avis spontané
Réponse de Alessa Clothing
Hi Thikra,
Thank you for such a lovely review. We're so happy to hear you had a great experience with us and that you’re enjoying your jacket. Your support truly means a lot to us
//
Marissa
Réponse de Alessa Clothing
Tack så mycket för din fina recension!
Vi är väldigt glada att höra att du är nöjd med både leveransen och vår kundservice. Det betyder mycket för oss.
Tveka inte att höra av dig om du behöver hjälp i framtiden – vi finns alltid här.
Vänliga hälsningar,
Marissa
I purchased 2 pieces from you
I purchased 2 pieces from you. And both are absolutely stunning. I wear them everyday. I am obsessed!!!
8 février 2026
Réponse de Alessa Clothing
Thank you for your kind words.
Knowing that you are so happy with your pieces is the greatest compliment we could receive. This is exactly why we do what we do.
Alessa
I’ve contacted them over mail and…
I’ve contacted them over mail and WhatsApp, and they don’t even reply. I’ve bought a jacket, and you would to return it - but their website is not allowing me to return it. Even though I have 14 days to return it. They promise you quick delivery, but I ordered my in December and first received it in 16 Jan. How is this possible, and why is the customer service so slow? I need a resolution on this matter, because it’s so frustrating.
26 janvier 2026
Avis spontané
Réponse de Alessa Clothing
Hi,
We’re truly sorry to hear about your experience — that’s not the level of service we aim to provide.
We understand how frustrating delayed delivery and return issues can feel, especially when you’re expecting a smooth process. December and January are high-volume periods, but that should never result in you feeling unheard.
We would really like to resolve this for you as quickly as possible. Please email your order number to hello@alessa.se, and we will personally look into your case and assist you with your return right away.
Thank you for bringing this to our attention — we appreciate the opportunity to make this right.
— Team Alessa
Jeg returnerte en vare
Jeg returnerte en vare, de har ikke godkjent returen av en helt fin jakke. Som var helt ubrukt. Får ikke tak i dem via mail eller WhatsApp nå i ettertid…
23 octobre 2025
Avis spontané
Réponse de Alessa Clothing
Hi Synne,
We’re sorry to hear about your experience. That’s certainly not the impression we want you to have of Alessa.
If a return has not been approved, it is usually because something in the process did not meet our return conditions. However, we would absolutely like to review your case carefully to ensure everything has been handled correctly.
Please email your order number to hello@alessa.se, and we will personally look into this for you and assist you further as quickly as possible.
We appreciate you bringing this to our attention and look forward to resolving this for you.
— Team Alessa
The quality and size were perfect
The quality and size were perfect. There was a production issue, Though It was communicated perfectly and I got the coat before the expected date.
13 décembre 2025
Réponse de Alessa Clothing
Hi,
Thank you so much for your kind words — we truly appreciate it.
We’re glad to hear that the quality and fit met your expectations. While there was a production issue, we’re happy we could communicate transparently and ensure your coat arrived even earlier than expected.
Thank you for your trust and for being part of Alessa.
— Team Alessa
alqinash kan minkamuksh jidana waja'…
alqinash kan minkamuksh jidana waja' saghiran mutaeanifis
13 décembre 2025
Réponse de Alessa Clothing
Hi,
Thank you for sharing your feedback.
We’re sorry to hear that the fabric and fit did not meet your expectations. Quality and tailoring are extremely important to us, so we truly value feedback like this.
We would appreciate the opportunity to look into this further and assist you. Please email your order number to hello@alessa.se, and our team will be happy to review your case and help you directly.
Thank you for bringing this to our attention.
— Team Alessa
Achtung Betrug!!!!?
Lange Lieferzeiten (über 1 Monat) wo man vorab nicht informiert wird…
Jacke sieht aus wie auf Bildern ein Artikel wurde gar nicht verschickt von zwei Jacken da die Produktionszeit noch länger gedauert hätte. Die Jacke wird aber auf x anderen Webseiten für die selbe Qualität angeboten. Ob Handmade stimmt ist fraglich.
Man muss der Ware selber hinterherlaufen…. Shop sollte mir seit über zwei Wochen eine Rückerstattung machen nach mehrmaligen erinnern passiert nichts.
3 janvier 2026
Avis spontané
Réponse de Alessa Clothing
Hi,
We take accusations of this nature very seriously and would like to clarify the situation.
First, we are sorry to hear that you experienced a longer delivery time than expected. During high-demand periods, certain pieces may require extended production time, and when this happens, we always aim to communicate this as clearly as possible.
Regarding the second jacket, if an item is not shipped due to extended production delays, customers are of course offered a refund. If your refund has not yet been completed, we sincerely apologize for the delay and would like to resolve this immediately.
Please email your order number to hello@alessa.se, and we will personally review your case and ensure this is handled without further delay.
We are committed to resolving this properly.
— Team Alessa
Worst customer service ever
12 décembre 2025
Réponse de Alessa Clothing
Dear Shahad,
I am genuinely surprised and saddened to see this review. I have personally looked back through our communication and can see that we have exchanged 18 emails back and forth regarding your order #6425.
Throughout our conversation, I did my absolute best to support you:
I responded to every single one of your messages, often within less than 24 hours.
I prioritized your order internally as soon as you mentioned your travel plans and content creation deadlines.
I contacted the courier personally to request they expedite and accelerate the delivery so you wouldn't have to pay extra for shipping.
I provided you with the manufacturer's tracking details and kept you updated on its movement through the domestic terminal.
We truly went above and beyond to ensure your jackets were ready and shipped in time for your trip. Given the amount of personal care and constant communication we provided, I would love to understand why you feel our service was poor so we can address your concerns.
Awesome
The quality and fit of the jacket are excellent. Customer support was fast and very helpful. This is the best website to buy a gift for a woman. I would definitely order again anytime.
21 décembre 2025
Avis spontané
Réponse de Alessa Clothing
Hi Joshua,
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality, fit, and our customer support. It makes us very proud to be your go-to destination for gifts. We look forward to welcoming you back to Alessa soon!
Best regards, Sara
Ich habe vor vier Wochen eine Jacke…
Ich habe vor vier Wochen eine Jacke bestellt und sie wurde immer noch nicht versendet. Auf mehrmalige nachfrage und bitte den Artikel nun zu stornieren wurde ich vertröstet, dass das nicht geht da sie schon im Versand wäre. Dies stimmt aber nicht und ich möchte die Jacke absolut nicht mehr haben. Da mir vier Wochen + die Zeit die nun verstreichen wird bevor sie versendet wird und ankommt auch eine lange Zeit beanspruchen wird. Nichts davon wurde auf der website angemerkt. Angeblich seien die Jacken „handmade“ nach langer nachforschung habe ich einige andere Websites entdeckt die diese identische Jacke auch anbieten. Also möchte ich nun einfach endlich mein Geld erstattet bekommen und die Jacke nicht mehr haben.
1 décembre 2025
Avis spontané
Réponse de Alessa Clothing
Hallo Sophia,
Es tut uns aufrichtig leid, dass Sie mit der Wartezeit unzufrieden sind. Da unsere Jacken tatsächlich in Handarbeit gefertigt werden, kann es in der Hochsaison leider zu Verzögerungen kommen. Wir legen großen Wert auf Qualität, weshalb jedes Stück vor dem Versand geprüft wird. Bitte kontaktieren Sie uns direkt unter hello@alessa.se mit Ihrer Bestellnummer, damit wir Ihren Fall sofort prüfen und eine Lösung finden können. Herzliche Grüße, Sara
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