Alessa Clothing  Avis 

The team was very helpful and responsive. I reached out with a question regarding my shipment, and they replied promptly and shared the tracking information once it became available. I was in contact with Sara, who was lovely and very helpful throughout the process.

Overall, it was a smooth and positive experience, and I’m happy with the support I received.

It’s been more than 3 weeks and my order still isn’t shipped. I know they claim the items are “made to order”, but that just feels like an excuse at this point. If production takes that long, maybe plan ahead and make stock before selling? Every other store manages to ship in a few days. This whole experience really doesn’t inspire confidence in this brand - it’s honestly very frustrating.

My granddaughter loves the sweater. It appears to be made out of good quality material.

Thanks

I ordered something from them three weeks ago and still haven't received an email about when my order will be delivered. They also don't provide tracking, and they're not responding to my messages. It's really antisocial. I hope I still receive my order or get my money back.

I ordered a rabbit fur jacket on October 16, 2025.
I received it today, November 11, 2025, which is almost one month after the purchase date. The delivery time was very long, and this is because Alessa Clothing did not handle the shipping and delivery process. It was actually shipped directly from AliExpress. I do not see any issue with sourcing products from China, as this is what most prêt-à-porter brands do today. However, I do think that practicing drop shipping and therefore not checking the quality of the merchandise before sending it to the customer is not honest. For this reason, I will not be ordering from this website again.
The item I ordered did not have any manufacturing defects, fortunately. But it could have happened, and in that case, I would have had to return an item that I waited one month for, at my own expense. This is the downside of drop shipping.
To conclude, I would recommend that buyers simply purchase directly from AliExpress, which is a more economical option.

On the other hand, the customer service was very professional; I received quick responses to every email I sent. I simply would have preferred more transparency from Alessa Clothing. That is why I am giving 3 stars.
The sales practices are misleading, but it must be acknowledged that the product arrived in perfect condition and the customer service was responsive.

Edit after Alessa Clothing’s response : You source your products from AliExpress, and the package was shipped via Cainiao (AliExpress’s delivery company). When the delivery person called me to hand over my parcel, he even said, “Hello, this is the AliExpress delivery.” I have absolutely all the tracking evidence of my order from China. PLEASE DELETE YOUR RESPONSE AND STOP LYING.

Great customer service and jacket is beautiful

The coat i ordered is worth every penny, the delivery was faster than expected. In love with my new coat. 100% recommend, also communication is amazing.

Ordered the fur jacket and I look like an elf with that pointy hood. Otherwise it’s good.

Top quality, fast shipping would order again!💞✨

The brand isn’t inclusive it only has sizes for small/petite women.

Super dårlig service, har bestilt en jakke som ikke er kommet.
Jeg har efterfølgende skrevet en mail til dem omkring hvor min pakke bliver af med ordrenummer og det hele og har ikke fået svar. 900kr lige ud af vinduet!

hi, I made a order, paid for it, but haven’t received any communications about my parcel. I don’t know will it be shipped or no. Company doesn’t answer at emails

har fortsatt ikke fått min pakke og det har gått flere dager nå, fortsatt ikke fått svar om når pakken min blir sendt.

Good communication, good service, package came in Time

Kom snabbt, hög kvalitet.

I bought 3 jackets to my sisters and they got so satisfied, I strongly recommend Alessa✅

I bought a jacket to my girlfriend she loved it.

Gjorde min första beställning i juni och båda tröjor jag fick hem var defekta och fläckiga. Efter många om och men lyckades jag få iväg retur/reklamation. Tyvärr dras jag fortfarande med fakturan på Klarna då dom enbart återbetalt 260 kr av 820 kr. Resterande 560 kr då? När ska ni återbetala det? Jagat dom och försökt få dom att fixa detta i 2 månader. Inte nog med att man blev besviken med defekta varor utan man ska behöva dras med denna huvudvärk av att behöva betala för grejer man inte ens har. Undvik att köpa härifrån.

I think this brand is perfect! I recently purchased a fur jacket that was lovely but changed my mind on it and decided to send it back (there was so specific reason). I contacted them about not getting sent a return shipping label and they replied within a day saying that they are having some trouble and I will be issued a full refund. The customer service you will revive from this brand is amazing and the products are great as well! The clothes are unique, great fur and very chic.

Det er God kvalitet på jakka, brukte ca 2 uker på å komme og veldig fin farge