Allegiance Mobility Group  Avis 

Straight forward car rental and great service from Faraz. Would use again next time I’m in town.

Faraz and Aaron thanks for your service Welcoming and with good service and support. Good team work.
Aaron very bubbly and helpful - on arrival with my booking. Faraz was supportive on returning my hire car also able to drop me to a safe place to finish my journey home. Thanks Faraz

Great service, Faraz arranged a great car for me and was quick and easy process.
Will definitely use them again. The team at the Hounslow office were all great, even when I arranged an extension on the car rental.

Getting to the location was not a problem because the information sent to us gave clear directions. There was, however, confusion at the gate as the instructions at the gate sent us the wrong way! (They should have said bear round to the right and then turn left, not just turn left)
After that was sorted it was plain sailing. The staff were helpful and friendly, directing you to your parking bay.
You lock the car and keep your keys with you for the duration.Pictures were taken of the car for reference.Paperwork was sorted and then taken by shuttle to Hatton Cross station. Full instructions given for onward travel to Heathrow (one stop on the train - no cost) and also instructions for pickup on the return journey.
The return journey was uncomplicated, the shuttle was prompt and stress free.
Moses was most helpful and friendly.

Decent service but was a little slow on the pick up. Car was great and the staff were polite and helpful.

It is already my second time! Assisted again by Arun and he choose for me an exellent car, very good condition.
Usman took care about my checkout, everything went smoothly and quick.
Naveed drove me to the tube.
All them were exceptional and very welcoming!
Highly reccomended!

The service provided by Faraz was excellent and swift. I enjoyed the car that I received and will definitely recommend the company to my friends and colleagues.

Faraz and Aaron have been not only welcoming but very supportive as I had an issue with the car. I would truly recommend their services.

Usman byl velmi důsledný při kontrole zpětného převzetí auta. Můj právník mi řekl ať v žádném případě nepodepíše prvotní smlouvu co je nabídnuto k ceně na internetu. Z ceny 63liber za 5 dni byla výsledná cena 278 liber. Lidé jsou velmi přátelští, ale rozhodně to není levná autopujcovna a zaměstnanci velmi striktně dodržují guidelines. A pozor na smlouvu která je k levným pronájmum. Kauce je na nejdražší díl, další díly mohou být nauctovany separatne až do výše 60000 liber! Buďte velmi obezretni než podepíšete. Zaměstnanci nemohou změnit způsob posuzování.

Jash and Usman were both very helpful with helping us filling the form

I have rented vehicles from Car Rental Square / Allegiance on multiple occasions and have consistently chosen your company due to the excellent service I’ve received—particularly from Arun and Nelson. Until now, my experiences have been seamless, and I have never had any issues with vehicle damage during any prior rentals.

However, my experience on Tuesday, 28 April 2026, was deeply concerning. I arrived more than two hours before my scheduled drop-off time, as I needed to complete some work prior to my departure. During the vehicle check-out, the person spent approximately 15 minutes inspecting the car in what felt like an attempt to identify damage. She then pointed out scratches which, to my knowledge, were already present prior to the rental. Some of these marks even rubbed off when I touched them.

When comparing these to the photos on the original rental agreement, the condition appeared unchanged. Despite this, the person left multiple times to take additional photos, as I did not agree with her assessment. Unfortunately, due to time constraints—I had to leave for the airport within 45 minutes—I felt pressured into signing off on the alleged damage. I was explicitly told that the damage had to be reported as it was not clearly documented in the initial agreement, and because I had not taken my own photos, I effectively had no option but to comply, despite clearly stating my disagreement.

This situation left me feeling coerced and extremely uncomfortable, which is particularly disappointing given my previously positive experiences with your company.

I was subsequently charged £1,500 for damages. I strongly dispute this charge and believe it to be unjustified. In my view, the damage in question was pre-existing, and the manner in which this was handled raises serious concerns.

I had followed up with their Customer Care including a person called Kully, however after weeks of endless follow ups and being promised by Kully that they were reviewing the matter, they stopped communicating with me and the matter has now just gone into a black hole.

Really disappointed with the handling of this situation and I will not rent a vehicle with them or with Car Rental Square.

Jash managed our booking. It was a nice experience. Rented from them twice.. very good cars, easy pick up and drop experience

Once you book, you find out that you need to take an airport shuttle to Gatwick long-term parking to take their transport to Crawley. They ask you to call once you reach the parking area. If you are unlucky with timing of the airport shuttle and it's busy you can easily use a very long time to reach the hire car centre.

I sent four emails to the company over several weeks (only three were answered, so much follow-up needed) to find out if the return was the same (it is) and to see if it was possible to pay extra for direct return to the airport for our group of four (it isn't). There were no alternatives and during this process I was told that that there was also no direct number or email to their Gatwick operation, which is worrying.

Very SHADY car rental company. Stick with reputable names that follow company policies and don’t make up stuff as they go along. I’m seriously questioning if these positive reviews are real people. Even if they didn’t have the negative experience I had, I can’t believe that people enjoyed the obstacle course one must go through to rent a car.

From Heathrow, it’s at least an hour of tasks and waiting. Use your credit card to take the tube, drag suitcases up a few staircase, wait by a bike shed near a bus stop, call the shuttle, wait 20 minimum if you can outcompete the other disappointed people in line. The check out process is slow with all the paperwork. There was a not so friendly young woman with long nails who did not smile. Then there was a friendly guy who stepped in. But don’t expect a full tank of gas. You’re lucky if you get half a tank. After a long flight and 2 hrs to rent a car, I was not happy that I had to go straight to the gas station. In all my years of renting cars, this was a first. So many things about this experience was a first, and not in a good way.

The return was the worst experience ever. They coerced me to sign a repair invoice for a small scratch. I had no choice because I was not allowed to leave until my checkout was complete. And in order for my checkout to be complete, I had to sign a £1500 invoice to repair a ‘dent’, which was a scratch at best. If I didn’t sign, my £2500 deposit would be tied up in dispute. Furthermore, I would miss my flight! I haven’t even seen a repair statement. So it feels very shady to be charged to repair smudges and scratches, when there is no proof of repair. While I waited for my car, I noticed a lot of their cars had smudges and scratches. So where is this repair money going?

In a review left on 16 January, 2026, the reviewer mentioned ‘Allegiance has a habit of threatening customers online for negative reviews.’ I will update my review if this aggressive threat happens to me.

As a loyal, long-standing customer, I found my recent experience with Allegiance Car Hire absolutely disgraceful.
I hired a vehicle for less than a day and returned it in exactly the same condition as when I collected it. I categorically deny causing any damage whatsoever to the vehicle during my rental period.

The vehicle was inspected during collection in extremely poor weather conditions, with heavy rain and inadequate lighting. Photographs were taken by a member of staff, Arun. Because visibility was so poor, I requested that photographs be taken again at first light the following morning, which had always been the company's policy during my previous rentals. To my surprise, I was told that this would not be permitted on this occasion.
After I returned the vehicle, I was informed that a minor graze had been discovered and that I was being held responsible. The mark was barely noticeable to the naked eye, and I strongly disputed the allegation from the outset. There was no evidence that I had caused the damage, yet my objections appeared to make no difference.
What followed left me feeling completely shocked. I was initially asked to pay more than £900, a figure I considered wholly disproportionate. This was later reduced to £450 plus a £60 administration fee, but I still regarded the charge as excessive and unfair as I was no way responsible for this.
Having rented from this company for many years, I never expected to be treated in this manner. The entire experience left me feeling misled and deeply disappointed. The manner in which this matter was handled was a scam, and it has completely destroyed my trust in the company.
I am sharing this horrific experience as a warning to potential victims to avoid this company at all costs.

Amazing service,
Very efficient,
Moses & Arun, brilliant customer service.
Would book again

Efficient service. Good relations.

Mouses was nice and friendly and very helpful

Overall great service and free shuttle bus to/from Hatton Cross station

Moses was a lovely driver.