Alpha Warranty Services Avis 

827
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Bought 2021 Buick Encore Gx from Buick dealer on 07/22/2026.Certfied and checked out.On are about 07/26/2026 noticed message on dash "CAL" thought it was related to mileage rest for fuel economy disc... Voir plus

Noté 5 sur 5 étoiles

Yh Well I was not sure about buying the extra warranty on this Ram promaster but the salesman at this small dealership said that this is a good investment for your vehicle and explain what is c... Voir plus

Noté 5 sur 5 étoiles

Don't listen to any NEGATIVE review. This company has seriously lived up to their end of the bargain. I have had two very expensive issues on my Mercedes and Apha Warranty as approved both. I was expe... Voir plus

Noté 5 sur 5 étoiles

I provided my warranty information to Tri-City Chrysler Dodge Dealership and they were able to process my claim with no issue. Thank you Alpha Warranty Service.

À propos de l'entreprise

  1. Association ou organisation

Écrit par l'entreprise

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

827 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,7

Tous les avis

(827)

113 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had an outstanding experience with the Alpha Team

I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!

29 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

THIS WARRANTY SUXXXXX

THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN

28 janvier 2025
Avis spontané
Logo de Alpha Warranty Services

Réponse de Alpha Warranty Services

Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.

Noté 1 sur 5 étoiles

I stand by my statement!!

I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!

17 janvier 2025
Avis spontané
Logo de Alpha Warranty Services

Réponse de Alpha Warranty Services

Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.

Noté 5 sur 5 étoiles

I would recommend!

They are very quick to pay and authorize once a repair facility calls about the problems I am having with my vehicle.(usually same day or next.) And they also cover a good amount of the total costs.

21 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Alpha always comes through!!

Alpha always comes through!!! They’re always fast in their decisions and provide great customer service/support if you have any questions..

11 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast approval

Fast approval. Brought my truck in for a 3pm oil change and they found my wheel bearing was bad. My claim was approved and I was out the door in an hour and a half.

10 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Misleading and lies

Dealership upsold this Alpha Warranty Service for a used 2021 GMC Sierra. Did not explain this is a "PART SPECIFIC" warranty. All they said was it covers mechanical, electrical, and powertrain and I shouldnt have any issues with claims. Just had to take my truck in for a park selector switch because my truck leaves a message that says "SHIFT TO PARK" when it's parked and won't turn off for 15-30 minutes. This part I was quoted at $1200. Alpha said it's not listed in the contract. How in the heck would I know what a park selector switch is and why it would not be covered? My truck is basically draining it's battery and they are telling me too bad. What's the point of an extended warranty if it's supposed to make you feel safe, and then you get told you're not safe. This reminds me of the california fires going and insurance policies canceling they're policies. I will be sure to let everyone know in the future about this poor practice when buying a used vehicle.

10 janvier 2025
Avis spontané
Logo de Alpha Warranty Services

Réponse de Alpha Warranty Services

Dear Mr. Bowling,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how disappointing it can be when something unexpected arises with your vehicle, and you feel unsure about your service coverage.
After reviewing your contract and claim, we’ve confirmed that the part in question—the park selector switch—is covered under your Alpha Warranty Service plan. It is listed in the contract as a "neutral safety switch." Unfortunately, the terminology used by manufacturers and repair facilities can sometimes vary, which may have led to this misunderstanding. We completely understand how confusing this can be and regret that this information wasn’t made clearer earlier in the process.
To address this promptly, we’ve already contacted the adjuster handling your claim and instructed them to reach out to the repair shop to offer coverage for this repair. Our goal is to make things right and ensure your truck is repaired without further hassle.
Your feedback highlights an important opportunity for us to improve communication and clarity, both with our partners and directly with our customers. Please rest assured that we’re taking this seriously to enhance our processes and better support valued customers like you in the future.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team directly at 800-662-5519. We’re here to help and ensure your experience moving forward is a positive one.
Thank you for giving us the opportunity to make this right.

Noté 1 sur 5 étoiles

My son purchase a warranty from Alpha

My son purchase a warranty from Alpha. After 30K miles the cylinder head split a valve seat. Alpha didn't cover the warranty AND gave us a huge run around on paperwork, etc. They denied the claim as we didn't pay for oil changes as we do those ourselves in my family.

A complete waste of $2500. They are not a good company to do business with IMHO.

20 décembre 2024
Avis spontané

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