Alpha Warranty Services Avis 

My Audi service rep stated he has been working with Alpha Warranty for 2 weeks trying to get a claim approval and they approved 3 hours of labor and the job is 14 hours for an oil leak. That is a huge disparity therefore I would be responsible for 3,000 out of pocket expense. I never had this problem with AUL and I had them for 6 years. Anything that was covered was always covered fully less my $100 deductible. Both warranties were purchased through the dealer where I bought the car. I'm just so disappointed.

Took the vehicle right in , explained in detail, very friendly service, gave a loaner for the day, vehicle was ready at the end of day. Very appreciative of great warranty, which covered all.

Complaint: Lack of power - excessive smoke. Cause: Internal failure to both turbos - impeller seized up. Leaking coolant through turbo. Update: Both Turbos have failed internally. Found nuts to be off impeller wheels, one in the turbo housing and one in a charge pipe that fell out during removal of pipe. The turbos have coolant leaking from them. Appears that nuts came off, shaft walked out and ruined impeller Correction: Replace both turbos and accompanying lines.
From contract: PLAN COVERAGE A8: TURBO or SUPERCHARGER: All Internally Lubricated OEM parts of the turbo or supercharger. Turbo or supercharger case is only covered if damaged by Internally Lubricated part of the turbo or supercharger. Under WHAT IS NOT COVERED 1. Any part not listed in the PLAN COVERAGE You selected.
They told me that the impeller is an internally lubricated part, the impeller cannot function properly without the bolt, the impeller failure caused the seize up of the turbos, it is a manufactured part of the impeller, the bolt cannot be serviced separately from the impeller, and they could not answer how the bolt was a separate entity from the impeller. But it is denied because nuts and bolts are not covered.... but nowhere in the contract does it say bolts on covered parts are not covered. My service department even tried to talk to them and are just repeatedly told bolts are not covered. The turbos are integrated, interdependent system, they are an internally lubricated rotating assembly. To make things worse the lengthy process I talked with customer service multiple times and they would give me conflicting information or even hold information from me, like the appeals process.

Was happy that the warranty covered this repair “This time”, however in Aug of 2023 I had a transmission issue out of state in Muncy PA andhad the truck flat bedded to Blaise Alexander Chevrolet. They notified, sent requested pictures of evidence (in the pan) and we waited two full days for authorization (I had to uber to a local hotel for 2 nights. The 3rd day was given an authorization code for the repair but was told I would have to wait for a replacement one to be delivered to the dealership. As I was out of town and had important family matters to tend to, I couldn’t wait as the dealership had transmissions in stock and I had them install one so I could continue on my way. At that point your approval was rescinded and I had to pay $2864.64 out of pocket instead of my deductible. I reached out till I exhausted my ability to get this corrected. I was and still am very dissatisfied with the wait time for a “covered” repair due to the length of time to get the authorization. If this breakdown occurred near where I live, it wouldn’t have been an issue as I would have been nearby and able to tend to my family issues. I would sincerely appreciate talking with someone from your company to resolve this issue. I purchased this warranty on good faith for $2972.00 then had to spend another $2864.64 for this “covered” repair due to having to return home (over 3 hrs away)! My name is Brad DeWaal 585-208-7749. Thank you in advance.

Fair, courteous and timely service.

Surprised the warranty actually worked in my favor this time. Usually I’m not so lucky. Deny deny deny is usually the motto. Thank you for allowing the process to work.

This is my 2nd repair on my 2015 Nissan Versa, alpha doesn't deny claims of you do all your proper maintenance.

Had an issue, took my vehicle to the dealership, had the issue diagnosed, and the claim was submitted and approved just as it should be without any problems. Easy peasy!!

Quick approval and timely repair

Friendly fast took care of it all. I was very pleased with how they found me a shop that was close and great.
Thanks Charles

In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.

Wow. So many auto repair shops don't have good experiences with warranty companies, BUT ... Alpha Warranty Services was AMAZING and so responsive, immediately. Thank you!

I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.

Everything was great. I never had to make a phone call. Repair facility called and everything went smoothly.

It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.

My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.

Smooth experience and informative.