Bought 2021 Buick Encore Gx from Buick dealer on 07/22/2026.Certfied and checked out.On are about 07/26/2026 noticed message on dash "CAL" thought it was related to mileage rest for fuel economy disc... Voir plus
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Yh Well I was not sure about buying the extra warranty on this Ram promaster but the salesman at this small dealership said that this is a good investment for your vehicle and explain what is c... Voir plus
Don't listen to any NEGATIVE review. This company has seriously lived up to their end of the bargain. I have had two very expensive issues on my Mercedes and Apha Warranty as approved both. I was expe... Voir plus
I provided my warranty information to Tri-City Chrysler Dodge Dealership and they were able to process my claim with no issue. Thank you Alpha Warranty Service.
À propos de l'entreprise
Écrit par l'entreprise
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Coordonnées de contact
PO Box 95790, 84095, South Jordan, Etats-Unis
- 800-662-5519
- customerexperience@alphawarranty.com
- alphawarranty.com
3,7
Moyen
827 avis
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If someone tells you a car warranty is a scam, believe them
When buying my vehicle from St. Charles Mercedes Benz I was sold a warranty from Alpha Warranty Services for over $4,200, and told it covered "everything". OK, we can quickly anticipate that was an exaggeration, but with so much complicated equipment, the gamble seemed like a good wager to be a good value. After my first attempt at a claim, that is far from the truth.
When I had the actual warranty contract sent to me, since what the MB dealership gave me was more promotional than details, I think it would be a smaller document if they listed what IS covered. When I told the gal answering the phone what the issue was, I used the word, "wire". She quickly came back stating that, "In item 14, it states, 'spark plugs and wires'", therefore anything with a wire is not included. Mind you, item 14 has several items separated by commas. Taking one word out of context and elevating it to an exclusion of its own is an enormous stretch. I questioned if her logic held, why didn't the creator of the contract have a specific item, separated by commas, that clearly stated, "anything with a wire". I suggested that she did a word search for "wire", had a match, and therefore anything with a wire is excluded. She essentially agreed. I suggested had I called it a copper filament surrounded by an insulator, the repair would have been covered since there was no match. She seemed proud to use te term, "an exclusionary contract", and proudly shared with me that if a repair could loosely fall into one of the 30 or so bullet points of related items, they were excluded from the warranty. Only if she couldn't find a word that closely watched a word in the 14 -page document would it be covered.
When I asked how to contest the interpretation, she informed me there wasn't one, as if her logic dictated all consideration of coverage and contract interpretation.
So, the moral of the story is not just that you need to read the small print, but realize just about nothing is covered and a mildly educated young girl with a foreign accent is the judge and jury of how the contract will be interpretated.
I strongly feel I was dooped by St. Charles Mercedes Benz and wasted over $4,200. Learn from my mistakes and take a pass, at least if the warranty is from Alpha Warranty Services.
6 novembre 2025
Avis spontané
Réponse de Alpha Warranty Services
Hi Robert,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it can be when the details of coverage aren’t immediately clear, especially after purchasing a vehicle service contract you expected to bring peace of mind.
After reviewing your account, we found that no claim was filed under your contract. It appears there was a misunderstanding during your initial call regarding the type of component in question. The “wires” exclusion your representative referenced applies only to spark plug wires, which are entirely different from the seat wiring harness you were asking about. The wiring harness may still be eligible for coverage under your PriorityOne contract once the issue is properly diagnosed by a licensed repair facility.
We apologize that this wasn’t communicated more clearly at the time of your call. Our customer service teams are being coached to ensure this kind of confusion doesn’t happen in the future.
If you’d like to move forward, please take your vehicle to a repair facility and have them contact us directly once the problem is diagnosed. Our claims team will then review it to determine coverage according to your contract.
We appreciate your feedback. It helps us improve the way we communicate and support our customers. If you have any questions or would like help revisiting this inquiry, you’re welcome to reach out to our team at 800-662-5519.
Sincerely,
Alpha Warranty Services
Worst place to get an extended…
Worst place to get an extended warranty!! They will not approve any of your claims and make you pay everything!! This place is a damn joke!! Avoid them at all costs!!! DO NOT PURCHASE A CONTRACT WITH THEM!!!!!!!
5 novembre 2025
Avis spontané
Réponse de Alpha Warranty Services
We’re concerned to hear about your experience and want to make things right. At Alpha Warranty, we aim to provide timely, fair claim decisions while giving our customers the guidance and support they need. Unfortunately, we couldn’t identify any account associated with your review.
We’d like the opportunity to understand the situation better and help resolve any issues. Please contact us at 800-662-5519 so we can take a closer look.
Thank you,
Alpha Warranty Services
Very misleading
Very misleading, denied coverage, horrible wait times, rude staffing, and finally…..not worth the extra money on top of your already expensive vehicle. Save the money you would pay them and just put it in a piggy bank for your future repairs. They’ll make you pay for them with or without their coverage.
22 octobre 2025
Avis spontané
Réponse de Alpha Warranty Services
Sebastian,
Thank you for bringing your concerns to our attention. We’ve reviewed your contract and the associated claim in detail.
Our records show that your contract is an A+ plan, which provides stated (or itemized) coverage for specific listed components. In this case, the repair facility submitted a claim for a water pump and a coolant hose. The water pump and related labor were approved and paid according to the coverage limits outlined in the contract. However, the coolant hose is not listed as a covered component and therefore was not eligible for reimbursement under the plan terms.
We understand your frustration and recognize that vehicle repairs can be stressful. The representative you spoke with explained that Alpha Warranty Services administers the contract but did not sell it directly, as vehicle service contracts are typically purchased through the selling dealership. We are sorry that you felt our representative was rude. We have passed that information along to the customer service team and will take any necessary steps to improve. We remain committed to supporting our customers by processing claims in full accordance with the terms of the coverage purchased.
If you would like to discuss your contract details further or review what is included under your specific plan, our team would be happy to assist. You can reach them at 800-662-5519.
Alpha Warranty Services
Im a dealer selling the warranties
Im a dealer selling the warranties. Had to stop because they won't pay the claims. Someone needs to start a class action lawsuit.
14 octobre 2025
Avis spontané
Réponse de Alpha Warranty Services
Hi Dave,
We’re sorry to hear about your experience and take this feedback seriously. We work hard to provide fair and timely claim decisions while supporting our dealer partners with clear communication and training. Unfortunately, we weren’t able to locate any account information based on your review.
We’d appreciate the chance to learn more and address your concerns directly. Please reach out to our team at sales@alphawarranty.com or provide your dealer name. We’ll be happy to review the situation in detail.
Sincerely,
Alpha Warranty Services
As a provider of the repairs...
As a provider of the services (repairs), for the love of God people READ the contract. WHAT's covered, if its not covered DONT expect the warranty company to just pay for it. The Warranty Company is NOT a non-profit, they are NOT, just going to pay for anything. What is in the contract they pay for, if its not on the list forget about it.
26 septembre 2025
Avis spontané
Very promt response from Alpha
Very promt response from Alpha. Will recommend to everyone!
15 septembre 2025
Avis spontané
Very convenient and quick review of…
Very convenient and quick review of covered service. Very good communication, with prompt responses.
8 septembre 2025
Avis spontané
Major ABS system failure
Have a major brake issue and they say it's not covered. I have bumper to bumper warranty and it doesn't cover major braking components such as anything to do with the ABS system so I have to pay for an almost 4000 dollar repair that we cannot afford... I had to fight and fight for them to cover a major drive train failure also
Will never use this warranty again after it expires
5 septembre 2025
Avis spontané
Réponse de Alpha Warranty Services
Rebecca,
We are sorry to hear about the brake issues you are experiencing and understand how stressful unexpected repair costs can be. After reviewing your claim, we confirmed that your vehicle is covered under an A+ Enhanced contract, which is not a bumper-to-bumper plan. The coverage is limited to specific listed components, and unfortunately, the ABS system is not included under the “What Is Covered” section of your contract.
We recognize that this is not the outcome you were hoping for, especially given the cost of repairs. If you would like, our customer service team would be happy to walk through your contract in detail and explain exactly what is and is not covered so there is no confusion moving forward. Please feel free to reach us at (800) 662-5519.
– Alpha Warranty Services
Got covered for repair with no delay
Got covered for repair with no delay. Thanks for the coverage.
27 août 2025
Avis spontané
Approved claim super fast
Approved the claim fast so we could get our truck back on the road.
29 août 2025
Avis spontané
We were sold the top tier warranty…
We were sold the top tier warranty package it was sold on the premise that everything was covered. This is a direct comment from the actual contract.
"Includes the MECHANICAL BREAKDOWN of any VEHICLE parts, except for the exclusions listed under the “What is Not Covered” section".
This is not true. We've had two significant repairs, with no coverage at all!!
I strongly caution anyone considering Alpha Warranty to do your research, read the reviews, go to the BBB, hundreds of negative reviews. The coverage we were sold does not match what was promised. We were led to believe we had protection for major mechanical issues, but when our 2021 vehicle experience two separate major engine failures, Alpha denied first claim and is in the process of denying the second claim. These weren't small repairs -- they were significant and costly -- yet alpha found reasons not to pay, despite our contract suggesting we were covered. We purchased the warranty in good faith to avoid exactly this kind of financial hardship, and instead we were left paying out of pocket while Alpha avoided responsibility.
In my experience, this company does NOT STAND BEHIND WHAT IT SELLS. I regret purchasing this policy, and I DO NOT recommend Alpha Warranty to anyone looking for reliable coverage.
Here's the fine print... Covered parts when damage is caused by non-covered parts. Non- covered parts even when damage is caused by covered parts. So basically they can say anything that is damaged by a non-covered part (i.e. a screw or a bolt) to get to the covered part, is not covered, therefore the covered part is not covered.
25 août 2025
Avis spontané
Réponse de Alpha Warranty Services
Hi Amy,
Thank you for taking the time to share your experience. We understand how stressful it can be to face major repairs, and we know how important it is to have clarity on what your warranty covers.
Regarding your claims, the first claim was reviewed and denied based on exclusions outlined in your contract, specifically for issues related to worn or damaged valve parts. The second claim is still active. The repair facility is in the process of tearing down the engine to determine the specific point of failure, after which the claim will be fully evaluated according to the terms of your IntelliCare contract.
Our team is committed to reviewing every claim thoroughly and in line with the coverage outlined in the contract. We encourage you to stay in contact with your repair facility and our customer service department at (800) 662-5519 as we complete this evaluation as efficiently as possible.
– Alpha Warranty Services
Never used it in the 5 years of owning…
Never used it in the 5 years of owning my vehicle so wasted my money in the first place. When they tried to renew it after it expired they wanted $214 a month for 24 month which is more than just paid for the vehicle originally. The guy on the phone argued with me about not wanting to buy it and tried to justify the cost for almost 12 minutes and now they won't stop calling trying to get my wife to renew it behind my back.
14 août 2025
Avis spontané
Réponse de Alpha Warranty Services
Thank you for sharing your experience. After reviewing our records, we could not identify a contract based on the information provided. Please note that Alpha Warranty Services does not call to follow up about expired contracts.
We encourage you to contact our customer service team directly at (800) 662-5519 so we can review your account and help clarify any confusion.
– Alpha Warranty Services
The process was easy and not drawn out!
The process was easy and not drawn out!
6 août 2025
Avis spontané
Zero stars is what Alpha Warranty…
Zero stars is what Alpha Warranty deserves. I took my car to an approved shop (from their website) on Monday 7/14. Alpha required the shop to take my car apart and provide images and codes, which they did. On 7/16, I receive an email from Alpha saying my car needs to go back to the dealership I bought from because I live within 50 miles. I am ok with that. What I am not ok with is that I called Alpha's customer service to see if the repair would be covered and they did not mention that I had to take it to the original shop. I had to pay the shop $149+ for the diagnostic just so I can get my car towed to the dealer. I was told today (7/17) by Fatima that a manager would call me back TODAY to discuss the mishandling of my claim. When I called back an hour after the time, she said her supervisor was in, there was no supervisor to take my call, and someone would be with me in 24-48 hours. I am out money and time because Alpha will not call me back in a timely fashion to resolve. I have wasted a week of my life calling everyday managing this claim myself. I will never buy again from Alpha Warranty Services and I will tell everyone I know not to buy form them as well. Alpha do the right thing and give me my money back!
14 juillet 2025
Avis spontané
Alpha warranty services
My suv has been in the shop for 3 months. Alpha won't call the vendor nor switch vendors after the 2 hired sent faulty parts. Mechanic shop as well as myself call everyday and get nothing but the run around. They blame the shop they recommended in their network for everything wrong Meanwhile im spending money on ubers and altering my life because im down a vehicle I just purchased a month before my claim. How do they treat people who spend their money with them this way I have no idea.
10 avril 2025
Avis spontané
Réponse de Alpha Warranty Services
Hi Dashaun,
We’re sorry to hear about your experience and appreciate the opportunity to respond with the full context of your claim.
Your claim (CL10566290) was initiated on April 11, and while we understand the frustration of being without a vehicle for an extended period, the delays were primarily due to issues outside of Alpha Warranty’s control—namely, the repair facility’s repeated failure to provide required documentation and images, and later, their improper installation of the replacement part.
Here’s a summary of what occurred:
The claim required multiple requests for the same information, and we had to close and reopen the claim a few times while waiting on the repair facility to submit proper documentation.
At the shop’s request, we arranged for an inspector. Once the inspection was reviewed, we authorized a replacement transmission.
We sourced a part from a vendor, but the order wasn’t received properly, so we re-ordered and confirmed delivery. That part arrived on May 23.
To assist you, we waived your $100 deductible and maxed out your rental benefit ($490). We're still waiting on your rental invoice to reimburse you for that.
After the first replacement part was rejected by the shop, we immediately sourced a second one, which was delivered on June 11.
When that second part began having issues, the vendor investigated and found that the repair facility had failed to fill the transmission with the correct amount of fluid, which led to damage. Because of this, both the vendor and Alpha Warranty had to deny further coverage due to improper installation, which is excluded under the terms of your contract.
We recognize this situation has been difficult. We do our best to support our customers throughout the claims process, but in this case, the delays and ultimate denial were due to the shop’s poor communication and improper workmanship.
If you’re still experiencing issues, we recommend continuing to work directly with the repair facility. If you haven’t already submitted your rental invoice, please do so—we’re still happy to process that reimbursement.
We genuinely regret the inconvenience you’ve experienced and hope the situation with your vehicle is now resolved.
Sincerely,
Alpha Warranty Services
Do not buy a warranty from this company…
Do not buy a warranty from this company. There is a significant mismatch between their operating practices and the advertised 'do the right thing' values they proclaim. I have purchased extended warranties on my last 3 vehicles prior to this one (from companies other than Alpha) and have had good experiences with them. This was the first Alpha warranty I have purchased and will never do so again. They have dozens of pages of fine print with terms that are designed to get them out of actually covering a 'covered repair' which is what occurred in my situation. Do yourself a favor and do not waste your money buying a contract from this company. In fact the Audi dealer that sold me this warranty said he would never sell another one from this company based on how this went. The diagnosed problem was failure of the timing chain assembly which is a covered component by the warranty. I subsequently found out that this specific car VIN was part of a settled class action lawsuit for this specific timing chain failure mechanism. Alpha requested oil change records. I provided the credit card statement of the oil change materials purchases. Alpha indicated that since the oil changes were done at home, we were supposed to call in and record them with Alpha at the time the maintenance was completed (apparently, that is in the fine print). Alpha then told the dealer that since my records did not meet their standard, if I agreed to an engine tear down and the root cause was determined to be lack of maintenance, they would not cover it and I would be responsible for the tear down cost (~$1.5K-$2K estimated)...if it was mechanical failure, they would cover it. I was confident that maintenance was done so I communicated that I agreed to the tear down. Alpha then changed their mind (probably had assumed I wouldn't agree to tear down) and said they would not cover it because my records did not meet their requirement which includes calling in and recording it at time of maintenance. I understand and agree with the spirit and intent of requiring maintenance records...to prevent unscrupulous customer from taking advantage of the warranty company. This was a case of a known (even litigated) failure mode on a vehicle that was not maintenance related. If the company actually followed the CEO's mantra of "as long as we do the right thing and treat people how we are supposed to, things work out" a different decision would have been made with my claim. Instead Alpha Warranty used their extensive fine print to avoid doing the right thing.
17 mars 2025
Avis spontané
Réponse de Alpha Warranty Services
Hello Brian, Thank you for taking the time to share your experience. We’re sorry to hear that your claim didn’t go as you had hoped, and we appreciate the opportunity to provide clarity. Your claim was carefully reviewed and ultimately denied due to a lack of credible maintenance records, as required under your vehicle service contract. The contract clearly outlines your responsibility to follow the manufacturer’s maintenance schedule—including timely oil changes—and to retain verifiable, computer-generated receipts for all services. Unfortunately, we did not receive documentation that met these requirements. This obligation exists to ensure that covered components are properly maintained throughout the life of the contract. Without these records, we cannot confirm the vehicle was kept in a condition that supports coverage eligibility, which is standard across the industry and detailed in your contract under the “Contract Holder Obligations” section. We understand that claim denials are disappointing, especially when you’ve had positive experiences with other companies in the past. That said, our goal is to apply the terms of the agreement fairly and consistently for all customers. If you have documentation that you believe satisfies the maintenance requirements, we’re happy to re-review the claim. Please don’t hesitate to reach out.
Wish I could do 0 out of 5
Wish I could do 0 out of 5. Absolute scam and joke of a company. Customer service won’t let me talk to the auditor (wont provide credentials of the auditor) who denied the claim also won’t send me the auditor’s report(said I would need to get legal counsel to get report), customer service won’t talk to my mechanic. Also jerked the mechanic and myself around for over a week before saying it’s denied Paid over $4k for coverage for them to tell me surface corrosion is why internal parts failed even though mechanic has sent videos saying otherwise. Absolute scam.
8 mai 2025
Avis spontané
Réponse de Alpha Warranty Services
Hi Josh,
We’re genuinely sorry to hear about your experience and understand how frustrating claim issues can be—especially when you’ve invested significantly in a protection plan and are counting on that support during a breakdown.
We’ve reviewed your claim in detail to better understand what occurred. The denial was based on findings reported by the repair facility, which indicated rust intrusion on the vehicle’s side steps as the cause of the failure. Unfortunately, corrosion is not a covered cause of failure under your contract.
That said, we want to be as fair and thorough as possible. If you or your mechanic disagrees with the findings, you can return the vehicle to the repair facility and request a reinspection. We’re happy to send out a third-party inspector (TPI) to take a second look and gather an independent opinion. Our goal is to ensure the claim is evaluated properly and objectively.
Regarding your concerns about communication, while we do follow strict procedures for privacy and compliance, we are committed to transparency within those boundaries. Our Customer Service team is always available to discuss your claim and walk you through next steps, including facilitating communication with your repair facility.
We’re here to help and would appreciate the opportunity to review this further if you’d like to proceed with an inspection. Please contact our team directly at 800-662-5519, and we’ll make sure you’re supported through the process.
A legal scam
Too bad that there is no an option for zero stars. I paid the top of the line coverage for my Ford F-150, I have had 2 cases of engine repairs, no repair was covered, it is basically a legal scam. Do not waste your money with them.
7 mai 2025
Avis spontané
Réponse de Alpha Warranty Services
Hi Mr. Peralta,
We’re sorry to hear you’re frustrated, and we truly appreciate you taking the time to share your experience.
We’ve reviewed your claim and contract details to better understand the situation. You currently have our ABC Extended coverage, which is a stated component contract—meaning it covers only the parts specifically listed in your coverage section. According to our records, only one claim was submitted, on May 7, 2025. That repair facility diagnosed issues with the front crankshaft seal, valve cover gaskets, and vacuum pump, all of which fall outside the list of covered components in your contract.
We understand this can be disappointing, especially when you've invested in a top-tier plan. Unfortunately, items like the front crankshaft seal and valve cover gaskets are not covered unless directly tied to a covered repair. While there is an option to enhance seals and gaskets coverage, your vehicle exceeded the mileage limit at the time of sale, making it ineligible for that add-on.
Our goal is always to be transparent about what's covered, which is why we provide a complete breakdown of included components when the contract is sold. We’d be happy to go over your plan again in detail and answer any remaining questions—please reach out to our customer service team at 800-662-5519.
Purchased Through Sears Imports
I purchased an extended warranty through the dealership; however, when the time arrived to file a claim, the process was remarkably challenging. Upon contacting Alpha Warranty, I was informed that they would not cover the full costs associated with my claim. It appears they are collaborating with the dealerships to limit their liability by excluding items such as nuts, bolts, and cleaning supplies from coverage. This seems to be a systematic approach to reduce the financial obligations of the warranty company. Consequently, I have decided that I will not invest in an extended warranty again, as I find the practices of these companies to be questionable and potentially deceptive. I would encourage people to think twice about purchasing an extended warranty. I will be filing with the Attorney General. SCAM
I assume you cannot fix the car without the screws and bolts, so the warranty seems mostly worthless. Additionally, the cleaning supplies appear to be just another way for the consumer to pay more. I have submitted my complaint to the Attorney General. I will inform Sares Imports that the repair does not require screws, so please do not charge me for that. This feels like the biggest scam!
Every repair has been like pulling teeth with this company!
30 avril 2025
Avis spontané
Réponse de Alpha Warranty Services
Dear Mr. Gehle,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrations and appreciate the opportunity to clarify a few important points regarding your service contract and recent claim experience.
Since the start of your coverage, your P1 service contract has supported three claims—two of which have already been fully paid, and a third that was authorized—with Alpha Warranty covering a total of $3,347.93 in approved repairs to your vehicle. We are proud of how your contract has performed, and we believe it has delivered significant value and protection when you’ve needed it.
Regarding your most recent claim: the vast majority of the repair costs were covered. However, certain minor items—such as screws and part cleaners—were not eligible for reimbursement. This is not unique to your contract. As clearly stated in Section #13 of the “What Is Not Covered” portion of your agreement, fasteners, shop supplies, and similar incidental items are standard exclusions across nearly all vehicle service contracts in the industry.
We understand that on your previous claim you may not have had any out-of-pocket costs, which might have led to the impression that your contract would cover absolutely everything. However, as with all legal agreements, it’s essential to review the terms, conditions, and exclusions outlined in the contract itself.
Your statement labeling Alpha Warranty as a “scam” is not only unfair and inaccurate, but it also ignores the thousands of dollars we've already paid toward your vehicle repairs under this agreement. We stand firmly behind our mission to offer real, reliable protection to vehicle owners, and the record of your coverage speaks clearly to that commitment.
We value your business and sincerely regret that your experience has left you feeling disappointed. If you have any further concerns or would like to speak with a senior member of our customer care team, we welcome the opportunity to connect directly.
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