Alpine Trikes Avis 

Turned up on time. All information explained fully. Very good service.

Hi Have given a review which is on trustpilot Since then I have rode my trike a few more times (weather dependent) and I am much more confident also enjoying the commando which is getting good comments from people I see when out on it Very pleased with my purchase and again thanks to Steve
Regards Roy

Excellent from start to finish👌. Friendly, professional service. Made sure i was well informed and felt confident about my purchase. Extremely helpful, showed patience and caring about my specific needs.

I would like to say a huge thank you to Steve. For your service and on helping me choose the Alpine Ranger mountain Tricycle. It is going to change my life. I absolutely love my new Electric Tricycle. I love love love it. If anyone is thinking about buying one I honestly say do it.

Great bike
Good communication
I have spastic paraparesis and hadn’t ridden a bike for 4 years so it’s been a steep learning curve with my trike
I love it, still mastering right turns on rubbish road surfaces, a great purchase.
My legs were not long enough for the suspension seat pole and that had to be changed .. the only negative
Can’t blame the bike company for my short legs.

Goods arrived spot on time and day,I was given a very full tutorial and was given plenty of time to get to know the trike very well constructed and I am sure I wil have lots of pleasure from riding it.l

Told Steve what I wanted and that's what I received,

Excellent experience Steve was great everything explained properly and not looked at as an idiot because of your age.Would recommend this company.

Steve was great the trike is excellent

Having not ridden a bike in nearly 40 years I was a little nervous but Steve put me at ease and encouraged me in my first tentative and wobbly ride. Trialing the tilting tricycle on real terrain was exceptional useful - you forget you need to brace yourself over bumps and be mindful of walkers, runners and animals. Steve then allowed me to trial it in my own location before buying. He adjusted the bike specifically for me and made the entire process pleasurable. I have owned my tricycle nearly 3 weeks and have been out on it most days building my confidence. I am also building a lid for the rear basket so that I can safely take my dog with me (Steve, if you are reading this, perhaps something to add to your excellent service. Twice the height of basket with clip on device made in same material as basket would be brilliant 🙂).
Overall I am extremely happy with the service and product and would/have highly recommended to anyone looking for an electric tricycle or bicycle.
One huge thank you

The personal experience was great, and whatever they promised to do, was done.
Good, old fashion, " customer service ".

A good response to the issues we had with our bike and we have now seemed to have solved the problem. Thanks everyone for helping.

Excellent customer service.

To have the bike delivered already made is a great bonus.also expert tuition given to my husband and myself. Only thing negative is no manual given, to remind us how to charge battery ect.

I have paid £130 for you to bring here the two sizes of ridged tricycles but they have not come. The tilt trike was not suitable . Please get in touch

No useful written information
For example about maintenance (eg oiling tyre pressure,immobilising, hand brakes
Only written information I have received is the User’s Manual YL81F which appears to have been transliterated from Mandarin. For example it talks about a throttle which doesn’t exist in any way as on my several cars motorbike or garden machinery
The delivery man was helpful but aged 82 I cannot retain much rapidly delivered verbal information
Please put all instructions into plaini written English

We were helped in making our choice of a trike by the online videos and by telephone conversations with our contact Steven at Alpine Bikes. This was important because my son and I live in Edinburgh and decided to buy the cycle without seeing it or having a test ride. The delivery was arranged with a local company in Leicester and the trike was sent promptly and safely.
The Commando Electric Mountain Trike has so far proved to be an excellent choice. As the main (elderly) user, I have been able to enjoy learning the basics of trike riding and the freedom it brings. The trike is very stable and has sensitive and accurate steering. Steven has helped via the telephone when little problems have arisen, such as the gears not changing perfectly smoothly, and he was able to send us a video on adjusting them. The trike feels very robust, the power assistance is a huge help and is easily adjusted and accessed through the pedals.
A follow up telephone discussion has been offered to iron out any problems we encounter as a result of the different riding style required by trikes as compared with bicycles.
As a “mature” user of this new tricycle, one thing that would have benefited me greatly would have been a more comprehensive user guide in the form of a PDF or good old fashioned manual. The support provided by the team has been excellent but for me, it would have been a nice to have.

I have already reviewed the service and customer care of Alpine Bikes which have been exemplary.
I bought a Commando trike from Alpine Bikes and it has performed perfectly so far. There was one small adjustment that needed to be made but Steve was on it very quickly and sent me perfect instructions to be able rectify the issue.
These are cracking little electric trikes that can cope with most terrains.
Comfortable upright ride always feeling in total control. I would recommend these to anybody even if you haven’t ridden a bike before.

We purchased the tricycle several years ago when priced at £1,500. At first it was good better Jorvic folding tricycle. However, as with many reviews the after sales is terrible.
The tricycle has done 1,600 miles but after about 300 the device that locks and unlocks the swivel frames snapped. It was an ordinary gear changer. It needed to be metal. It took over six months to get a replacement. We used a small molgrip.
It broke again this time the wire to the release bolt. The bolt was lost.
The cheap wire basket rusted and several of the wires broke. It always rattled from day one.
The free rear wheel buckled, several broken spokes. It is an ordinary front wheel so easily replaced for £44.
I see that today's price is £2,749. Astronomical! Not worth the money.
We went back to two wheels and went to the Netherlands to seek advice and buy from there. They are the experts.

The salesman was very helpful, friendly & explained everything about the bike clearly excellent customer service