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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm a repeat customer for a reason. The essential oils are genuinely fine and reasonably priced. The Nebula diffusers very effective mine are both still going strong after a year and a half and work r... Voir plus

Noté 5 sur 5 étoiles

Easy ordering and kept up to date on delivery.. These diffusers are beautiful slim and elegant. They are easy to operate with good instructions included. The oils smell lovely and fill the room.... Voir plus

Noté 5 sur 5 étoiles

Easy to order, quick delivery and most importantly, they work! I have spent so much money on other devices that became waste of money but would highly recommend trying these out, my house smells amaz... Voir plus

Noté 5 sur 5 étoiles

Came across this company online and thought let's try them and I did, very satisfied with the quality of the diffuser and most of the scents are very nice and luxurious, So would recommend to give th... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. aussi dans
  3. Fournisseur d'arômes et de parfums

Écrit par l'entreprise

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

332 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(332)

73 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

defuser

Absolutely love my defuser, great not to have to use water, oil smells amazing

2 janvier 2024
Noté 5 sur 5 étoiles

No brainer

Absolute luxury is exactly what you get, do not hesitate for a moment if your checking reviews this is the one to make you buy it 🫶🏼

27 décembre 2023
Noté 5 sur 5 étoiles

Excellent diffuser, lovely fragrances

We’ve been using the Nebula oil diffuser for nearly a year now. It’s been flawless in operation, and the battery life is superb. We’re using the Harmonious and Edulis fragrances at the moment and they smell really good (which I appreciate is subjective) and have lasted well. Will be investing in new scents/oils from Aluxury shortly!

17 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent! I’m so pleased with this diffuser I’m telling my friends about it and will be purchasing more as Christmas presents. The oils are such good quality too! It’s works so well! Would definitely recommend! Quality product, quick delivery! Thank you 😊

29 novembre 2023
Noté 1 sur 5 étoiles

Very Noisy

Very noisy diffuser try before you remove red stickers. Very disappointed waste of our money. I wish my video with sound could be uploaded then You can hear this and it is noticeable over the TV and I wear hearing aids.

8 décembre 2023
Avis spontané
Logo de Aluxury®

Réponse de Aluxury®

This is sad to see Yve. Our customer support team have done everything to accommodate you, including the initial issue of you providing the wrong address. Nowhere does it state that the diffuser is silent, it has to be make a noise and it's less than 30db.

We have numerous customers using it at night, therefore we're surprised by your response. Even the video you've provided shows that it is considered to be very quiet. It's unfortunate we can't upload it here.

Noté 1 sur 5 étoiles

Wrong item was sent.

Wrong item was sent. Customer service team have been in contact and sending a replacement. Communication has been good but just annoying being sent the wrong item in the first place.

30 novembre 2023
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Réponse de Aluxury®

Hello Lizzie,

We're very disappointed to see this review. We promptly apologised for the mixup at the warehouse and arranged for it to be returned promptly. Looking at the tracking it arrived today and a replacement will be sent out.

*** Update ***
Replacement has been delivered. Again, we apologise for the inconvenience. Unfortunately, mistakes do happen.

Noté 4 sur 5 étoiles

Good customer service...

Company resolved my return very quickly and were very helpful.

27 novembre 2023
Logo de Aluxury®

Réponse de Aluxury®

Hello Denise,

We replied to you on the 2nd of December asking for your order number and what oil you would like to return.

Noté 5 sur 5 étoiles

Great product

Great product, efficient and fast delivery.

27 novembre 2023
Logo de Aluxury®

Réponse de Aluxury®

Thank you for your review. Have a lovely week!

Noté 5 sur 5 étoiles

Lovely designed diffuser

Products look lovely, came in nice packaging and velvet type bag. Website was easy to use and good discounts. Not used the product yet as it is a Christmas gift for my daughter.

27 novembre 2023
Logo de Aluxury®

Réponse de Aluxury®

Thank you for the kind review. We hope your daughter enjoys their Christmas present. Have a lovely Christmas!

Noté 5 sur 5 étoiles

Excellent Service

The products came very quickly and the unboxing experience was great. I have used this constantly as at the touch of a button, I have divine fragrance in my bedroom and because of the different timings, I can tailor the fragrance emitted to suit my mood.

7 novembre 2023
Noté 5 sur 5 étoiles

I have 3 diffuser now they are…

I have 3 diffuser now they are brilliant and the essentials oils are gorgeous I have 7 different ones and there isn’t one I don’t like I’m going to get one for my daughter I’m very happy with them

25 octobre 2023
Noté 5 sur 5 étoiles

Love this product!

I am really pleased with my diffuser. One charge seems to last and the scent fills the room well.
It arrived well packaged and in good time. So pleased I have purchased another one as a Christmas gift.

6 novembre 2023
Logo de Aluxury®

Réponse de Aluxury®

Thank you for your review and it's great to hear you've purchased another one as a Christmas gift. Have a wonderful day!

Noté 5 sur 5 étoiles

Great Customer Service

Had a problem using the product, totally due to my own ignorance, but customer services kindly and patiently put me on the right track.
Product now working great 👍

2 novembre 2023

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