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Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm a repeat customer for a reason. The essential oils are genuinely fine and reasonably priced. The Nebula diffusers very effective mine are both still going strong after a year and a half and work r... Voir plus

Noté 5 sur 5 étoiles

Easy ordering and kept up to date on delivery.. These diffusers are beautiful slim and elegant. They are easy to operate with good instructions included. The oils smell lovely and fill the room.... Voir plus

Noté 5 sur 5 étoiles

Easy to order, quick delivery and most importantly, they work! I have spent so much money on other devices that became waste of money but would highly recommend trying these out, my house smells amaz... Voir plus

Noté 5 sur 5 étoiles

Came across this company online and thought let's try them and I did, very satisfied with the quality of the diffuser and most of the scents are very nice and luxurious, So would recommend to give th... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. aussi dans
  3. Fournisseur d'arômes et de parfums

Écrit par l'entreprise

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

332 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(332)

73 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Buy it now

I have recently moved house and feel that a nice smelling home is an investment so I researched waterless diffusers for a while before spending money. Aluxury appeared to be the best option for what I wanted. My parcel has just arrived and it’s lovely. I’m pleased with the quality of the product and the oil “Ocean Azure” is beautiful, it’s identical to WC Seyshells. I will be buying another diffuser soon as a gift for a friend because it’s a beautiful gift to receive.

20 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Very good products and service

Very good products and service. No complaints!
The waterless diffuser is so nice and every oil I’ve ordered so far has smelt so nice. Wafts all around the house

7 février 2024
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Réponse de Aluxury®

We're happy to hear you're enjoying the products. Have a lovely weekend!

Noté 3 sur 5 étoiles

New oils arrived quickly but unable to…

New oils arrived quickly but unable to use as the Aluxury waterless diffuser I purchased less than 12 months ago is no longer working which is disappointing as I was expecting the diffuser to last for years given the price of this product

7 février 2024
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Réponse de Aluxury®

Hello Stacey,

Thank you for your review. We're very sorry to hear this. We've sent you an email to find out more information.

Either way, we'll get this resolved for you :)

Edit: Hello Stacey, we've sent you an email but haven't had a response from you. Can you email us via our contact form on the website if you've not received it?

Noté 1 sur 5 étoiles

Disappointing experience with product and service

I recently had a disheartening experience with this company, prompting me to share my feedback for the benefit of potential customers. Despite the promise of quality and customer satisfaction, my interactions fell significantly short of expectations.

Within the first 3 months of using the diffuser, I encountered issues with the product that required immediate attention. Despite its initial functionality, the product quickly failed, leading to a series of communications with customer service. The proposed solutions, including routine maintenance and cleaning, proved ineffective, as did replacing the nozzle.
This, coupled with the need for constant troubleshooting, made the product more of a hassle than a helpful tool.

Despite my efforts to resolve the issue amicably, the customer service response was underwhelming. The repeated back-and-forth, coupled with the lack of a definitive resolution, led me to question the value of the product and the reliability of the company's support system.

After considerable time, effort, and stress, I have regrettably decided to cease using this company's services. The experience has been neither beneficial nor worthy of further investment of my time or resources.

To potential customers, I advise caution and thorough research before committing to this company. The quality of customer service and the effectiveness of their product solutions should be carefully considered to avoid similar disappointments.

In conclusion, while I had hoped for a positive outcome, the overall experience was marked by frustration and dissatisfaction, leading me to share this honest review.

14 février 2024
Avis spontané
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Réponse de Aluxury®

Hello Catalina,

Thank you for your review. However, we're very disappointed to read this. The experience you have stated is not representative of our company and values.

Our customer service individuals work hard to ensure any issues are resolved as quickly and efficiently as possible.

We take pride in our dedication to aiding our customers and therefore we'll investigate this further to see how the support team dealt with this.

Noté 5 sur 5 étoiles

Quality products

Fast delivery and quality products! I went back a week later and bought another for a friend 😁

30 janvier 2024
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Réponse de Aluxury®

Thank you for your kind review. Have a lovely week! 😊

Noté 5 sur 5 étoiles

Beautiful in many ways.

The quality of the product is excellent. From the beautiful packaging, to the gorgeous scents. Delivered very promptly with email updates. This would make a delightful gift or a lovely indulgence.

29 janvier 2024
Noté 5 sur 5 étoiles

Waterless oil diffuser

Ordered the waterless, rechargeable, portable oil diffuser for the bedroom. Only been using it for a couple of days but so good so far. Its doing what it said it would in the description. I might be ordering another soon.

18 janvier 2024
Noté 5 sur 5 étoiles

Great !!!

Prompt delivery and love the diffuser and the free essential oil. Cannot wait to try other fragrances - very happy 😃

17 janvier 2024
Noté 5 sur 5 étoiles

Beautiful diffuser

Beautiful diffuser, no difference to more expensive named diffusers. Gorgeous smelling oils ,I will be ordering more . Lovely packageing and prompt delivery .

15 janvier 2024
Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing, the dusk solace oil smells incredible, and the portable waterless diffuser is amazing, my new go too website now for home fragrance 😊😊

2 janvier 2024
Noté 1 sur 5 étoiles

I was not happy with product

I was not happy with product. I have sent numerous emails asking to speak to a person regarding this issue. They have failed to telephone me and refuse to refund my.money.

8 janvier 2024
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Réponse de Aluxury®

Hello,

Unfortunately, we've only just seen your request to speak to someone. We've replied to your emails and have stated the reason the refund is not possible and we have offered to help resolve any issue you have.

Noté 5 sur 5 étoiles

Fantastic bit of kit makes any room…

Fantastic bit of kit makes any room smell amazing. This one stays in my car ❤️👍👍👍👍

29 décembre 2023
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Réponse de Aluxury®

We're glad you're enjoying it and your room smells amazing. Have a wonderful week!

Noté 5 sur 5 étoiles

Customer Service outstanding

Customer Service was outstanding, order arrived very quickly and very happy with the items I ordered.

5 janvier 2024
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Réponse de Aluxury®

We're happy to hear this, we do try. Have a lovely week!

Noté 5 sur 5 étoiles

Lovely diffuser

Attractive looking diffuser and great it is battery operated. Can place in more places without the need of electricity.

29 décembre 2023
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Réponse de Aluxury®

Thank you for your kind words. Have a great week!

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